Frontier Airlines: Difference between revisions
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There is also a history of charging $35 fee for talking to customer service agents over the phone.<ref>{{Cite web |last=A. |first=Ayah |date=July 21, 2022 |title=Airlines Charging As Much As $35 To Speak To A Phone Rep |url=https://travelnoire.com/airlines-charging-as-much-as-35-to-speak-to-a-phone-rep |url-status=live |archive-url=https://web.archive.org/web/20250211131942/https://travelnoire.com/airlines-charging-as-much-as-35-to-speak-to-a-phone-rep |archive-date=February 11, 2025 |access-date=June 10, 2025 |website=Travel Noire}}</ref><ref>{{Cite web |last=Towey |first=Hannah |date=July 19, 2022 |title=Customers unable to navigate this summer's flight chaos online are getting stuck paying $25 fees to buy or change their tickets over the phone |url=https://www.businessinsider.com/flight-delays-cancelations-25-phone-fees-jetblue-united-customer-service-2022-7 |url-status=live |archive-url=https://web.archive.org/web/20240717220503/https://www.businessinsider.com/flight-delays-cancelations-25-phone-fees-jetblue-united-customer-service-2022-7 |archive-date=July 17, 2024 |access-date=June 10, 2025 |website=Business Insider}}</ref> | There is also a history of charging $35 fee for talking to customer service agents over the phone.<ref>{{Cite web |last=A. |first=Ayah |date=July 21, 2022 |title=Airlines Charging As Much As $35 To Speak To A Phone Rep |url=https://travelnoire.com/airlines-charging-as-much-as-35-to-speak-to-a-phone-rep |url-status=live |archive-url=https://web.archive.org/web/20250211131942/https://travelnoire.com/airlines-charging-as-much-as-35-to-speak-to-a-phone-rep |archive-date=February 11, 2025 |access-date=June 10, 2025 |website=Travel Noire}}</ref><ref>{{Cite web |last=Towey |first=Hannah |date=July 19, 2022 |title=Customers unable to navigate this summer's flight chaos online are getting stuck paying $25 fees to buy or change their tickets over the phone |url=https://www.businessinsider.com/flight-delays-cancelations-25-phone-fees-jetblue-united-customer-service-2022-7 |url-status=live |archive-url=https://web.archive.org/web/20240717220503/https://www.businessinsider.com/flight-delays-cancelations-25-phone-fees-jetblue-united-customer-service-2022-7 |archive-date=July 17, 2024 |access-date=June 10, 2025 |website=Business Insider}}</ref> | ||
As of June 2025, passengers are still charged a $25 "non-refundable" fee for speaking with | As of June 2025, passengers are still charged a $25 "non-refundable" fee for speaking with Frontier airport agents.<ref>{{Cite web |date=June 10, 2025 |title=Optional Services |url=https://www.flyfrontier.com/optional-services?mobile=true |url-status=live |archive-url=https://web.archive.org/web/20250515220732/https://www.flyfrontier.com/optional-services/?mobile=true |archive-date=May 15, 2025 |access-date=June 10, 2025 |website=Frontier}}</ref> They may qualify for an exemption though.<ref>{{Cite web |date=June 10, 2025 |title=Airport Agent Assistance |url=https://www.flyfrontier.com/travel/travel-info/airport-agent-assistance/ |url-status=live |archive-url=https://web.archive.org/web/20250503201933/https://www.flyfrontier.com/travel/travel-info/Airport-Agent-Assistance |archive-date=May 3, 2025 |access-date=June 10, 2025 |website=Frontier}}</ref> | ||
In 2022, Frontier shut down its customer service phone hotline, leaving customers only the option to seek support via live chat.<ref>{{Cite web |last=Britt |first=Phil |date=January 23, 2023 |title=Frontier Airlines Hangs up Customer Phone Support. What's the CX Message? |url=https://www.cmswire.com/customer-experience/frontier-airlines-hangs-up-customer-phone-support-whats-the-cx-message/ |url-status=live |archive-url=https://web.archive.org/web/20250412183716/https://www.cmswire.com/customer-experience/frontier-airlines-hangs-up-customer-phone-support-whats-the-cx-message/ |archive-date=April 12, 2025 |access-date=June 10, 2025 |website=CMS Wire}}</ref> This has since been reversed in 2024. | In 2022, Frontier shut down its customer service phone hotline, leaving customers only the option to seek support via live chat.<ref>{{Cite web |last=Britt |first=Phil |date=January 23, 2023 |title=Frontier Airlines Hangs up Customer Phone Support. What's the CX Message? |url=https://www.cmswire.com/customer-experience/frontier-airlines-hangs-up-customer-phone-support-whats-the-cx-message/ |url-status=live |archive-url=https://web.archive.org/web/20250412183716/https://www.cmswire.com/customer-experience/frontier-airlines-hangs-up-customer-phone-support-whats-the-cx-message/ |archive-date=April 12, 2025 |access-date=June 10, 2025 |website=CMS Wire}}</ref> This has since been reversed in 2024. | ||