Ticketmaster Entertainment, LLC: Difference between revisions
added context and mentioned brand exclusivity deals, though I am unable to recall where I saw it mentioned |
Added bait-and-switch section of Deceptive Business Practices |
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Ticketmaster was swift to identify the breach and take action to further secure its systems by shutting down affected systems, unfortunately ShinyHunters has been quick enough to steal significant amounts of information.<ref name=":2" /> In response Ticketmaster published an official statement about the breach and sent emails and physical mail where applicable warning customers about the breach and provided effected users a free 12-month identity protection service.<ref name=":1" /> | Ticketmaster was swift to identify the breach and take action to further secure its systems by shutting down affected systems, unfortunately ShinyHunters has been quick enough to steal significant amounts of information.<ref name=":2" /> In response Ticketmaster published an official statement about the breach and sent emails and physical mail where applicable warning customers about the breach and provided effected users a free 12-month identity protection service.<ref name=":1" /> | ||
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== Deceptive Business Practices == | |||
=== Bait-and-switch ticket sale tactics (~October 2008 to ~February 2009) === | |||
In 2009, Ticketmaster displayed a status message that indicated there were no more tickets to display even though there allegedly were many available tickets. The company was fined for this, as Ticketmaster secured the proceeds of Bruce Springsteen fans, who sought price-gouged tickets via Ticketmaster's resale site, TicketsNow .<ref>{{Cite web |date=18 Feb 2010 |title=Ticketmaster and TicketsNow Settle FTC Charges of Deceptive Sales Tactics, Refunds for Springsteen Concertgoers Provided; FTC Warns Other Ticket Resellers |url=https://www.ftc.gov/news-events/news/press-releases/2010/02/ticketmaster-ticketsnow-settle-ftc-charges-deceptive-sales-tactics-refunds-springsteen-concertgoers |url-status=live |archive-url=https://web.archive.org/web/20250304053736/https://www.ftc.gov/news-events/news/press-releases/2010/02/ticketmaster-ticketsnow-settle-ftc-charges-deceptive-sales-tactics-refunds-springsteen-concertgoers |archive-date=4 Mar 2025 |access-date=16 Jun 2025 |website=Federal Trade Commission}}</ref> This message was allegedly displayed voluntarily, even though many seats remained vacant. Therefore, buyers were driven to purchase tickets via TicketsNow where the prices were significantly higher, and sometimes two times their original value.<ref name=":0">{{Cite web |date=20 Jun 2016 |title=Fight the Monopoly! |url=https://www.backstreets.com/fightthemonopoly.html |url-status=live |archive-url=https://web.archive.org/web/20240819093656/https://backstreets.com/fightthemonopoly.html |archive-date=19 Aug 2024 |access-date=16 Jun 2025 |website=Backstreets.com}}</ref> | |||
Ticketmaster allegedly continued this deceptive, tactic between 2008 and 2009 for multiple events, not just the Bruce Springsteen concert.<ref name=":0" /> | |||
In 2025, Ticketmaster has allegedly misled customers by posting ticket prices that are low upfront, but tag additional large, unreasonable, and unavoidable fees near the end of the sale. A 2025 class action was filed against Ticketmaster and Ticketmaster's parent company Live Nation for these misleading checkout practices and alleged "drip pricing."<ref>{{Cite journal |date=18 March 2025 |title=Madrigal et al. v. Live Nation Entertainment, Inc. et al. - 2:25-cv-02375 |url=https://www.classaction.org/media/madrigal-et-al-v-live-nation-entertainment-inc-et-al.pdf |journal=U.S. District Court, Central District of California |volume=Case No. |issue=2:25-cv-02375 |via=ClassActionorg}}</ref> | |||
==References== | |||
<span></span><references /> | |||
Event Ticketing through Ticketmaster/LiveNation website/app | Event Ticketing through Ticketmaster/LiveNation website/app | ||
==Consumer Protection Incidents== | ==Consumer Protection Incidents== | ||