Ticketmaster Entertainment, LLC: Difference between revisions
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==== Delaying refunds for postponed events ==== | * Ticketing services for events | ||
* Ticket sale distribution | |||
* Software solutions for venue management | |||
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==Consumer Protection Incidents== | |||
<span></span><h4>ShinyHunters databreach (May 15, 2024)</h4>Ticketmaster's company network was accessed without authorization by the cybercriminal group "ShinyHunters", the group managed to gain access through a vulnerability in the Ticketmaster customer service portal.<ref name=":2">[https://www.frameworksec.com/post/ticketmaster-breach-a-deep-dive-into-the-may-2024-cyberattack-and-the-history-of-the-alleged-hackers "Ticketmaster Breach: A Deep Dive into the May 2024 Cyberattack and the History of the Alleged Hackers"] - frameworksec.com - accessed 2025-01-31</ref> The breach exposed consumer email, phone, encrypted payment information, and additional information provided by the consumer of around 40 million customers.<ref name=":1" /><ref name=":2" /> | |||
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====Ticketmaster's response==== | |||
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Ticketmaster was swift to identify the breach and take action to further secure its systems by shutting down affected systems, unfortunately ShinyHunters has been quick enough to steal significant amounts of information.<ref name=":2" /> In response Ticketmaster published an official statement about the breach and sent emails and physical mail where applicable warning customers about the breach and provided effected users a free 12-month identity protection service.<ref name=":1" /> | |||
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==References== | |||
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====Delaying refunds for postponed events==== | |||
Ticketmaster has a history of not making refunds immediately available for events that are postponed. While the tickets remain valid for canceled events awaiting a rescheduled date, customers who want immediate refunds are often left at the whim of event organizers, who tend to not allow refunds until an official rescheduled date for the canceled event is announced.<ref>{{Cite web |title=What happens if my event is rescheduled or moved? |url=https://help.ticketmaster.com/hc/en-us/articles/9784889055889-What-happens-if-my-event-is-rescheduled-or-moved |url-status=live |archive-url=https://web.archive.org/web/20250527193857/https://help.ticketmaster.com/hc/en-us/articles/9784889055889-What-happens-if-my-event-is-rescheduled-or-moved |archive-date=27 May 2025 |access-date=16 Jun 2025 |website=Ticketmaster}}</ref> Since Ticketmaster is owned by the same parent company as many promoters, they have significant influence and control over when customers get refunds, even though it seems like they are a simple intermediary. | Ticketmaster has a history of not making refunds immediately available for events that are postponed. While the tickets remain valid for canceled events awaiting a rescheduled date, customers who want immediate refunds are often left at the whim of event organizers, who tend to not allow refunds until an official rescheduled date for the canceled event is announced.<ref>{{Cite web |title=What happens if my event is rescheduled or moved? |url=https://help.ticketmaster.com/hc/en-us/articles/9784889055889-What-happens-if-my-event-is-rescheduled-or-moved |url-status=live |archive-url=https://web.archive.org/web/20250527193857/https://help.ticketmaster.com/hc/en-us/articles/9784889055889-What-happens-if-my-event-is-rescheduled-or-moved |archive-date=27 May 2025 |access-date=16 Jun 2025 |website=Ticketmaster}}</ref> Since Ticketmaster is owned by the same parent company as many promoters, they have significant influence and control over when customers get refunds, even though it seems like they are a simple intermediary. | ||