Nixplay: Difference between revisions
Bigchancey (talk | contribs) Added sections: Social & Consumer Backlash, and Lawsuits & Legal Matters |
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== Social & Consumer Backlash == | ==Social & Consumer Backlash== | ||
The community of Nixplay users has tried to fight back against Nixplay's bait-and-switch by filing complaints with the Better Business Bureau (BBB), Attorneys General, Federal Trade Commission (FTC), TrustPilot, etc. | The community of Nixplay users has tried to fight back against Nixplay's bait-and-switch by filing complaints with the Better Business Bureau (BBB), Attorneys General, Federal Trade Commission (FTC), TrustPilot, etc. | ||
* NixplaySucks subreddit (not related to NixplaySucks website) | *NixplaySucks subreddit (not related to NixplaySucks website) | ||
** https://www.reddit.com/r/NixplaySucks/ | **https://www.reddit.com/r/NixplaySucks/ | ||
* | *Trustpilot | ||
** https://www.trustpilot.com/review/nixplay.com | **https://www.trustpilot.com/review/nixplay.com | ||
* NixplaySucks Website | *NixplaySucks Website | ||
** https://nixplaysucks.com/ | **https://nixplaysucks.com/ | ||
Sources: | Sources: | ||
* https://www.reddit.com/r/NixplaySucks/ | *https://www.reddit.com/r/NixplaySucks/ | ||
* https://www.trustpilot.com/review/nixplay.com | *https://www.trustpilot.com/review/nixplay.com | ||
* https://nixplaysucks.com/ | *https://nixplaysucks.com/ | ||
== Lawsuits & Legal Matters == | ==Lawsuits & Legal Matters== | ||
Note: Summarized by ChatGPT. | Note: Summarized by ChatGPT. | ||
Source: https://edgelitigation.com/wp-content/uploads/Koeller-v.-Nixplay-Complaint.pdf | Source: https://edgelitigation.com/wp-content/uploads/Koeller-v.-Nixplay-Complaint.pdf | ||
=== Koeller v. Nixplay, Inc. – Lawsuit Summary (Filed April 22, 2025) === | ===Koeller v. Nixplay, Inc. – Lawsuit Summary (Filed April 22, 2025)=== | ||
'''Overview''' | '''Overview''' | ||
This class-action lawsuit alleges that Nixplay engaged in bait-and-switch tactics by advertising its digital photo frames as including '''lifetime features''' like: | This class-action lawsuit alleges that Nixplay engaged in bait-and-switch tactics by advertising its digital photo frames as including '''lifetime features''' like: | ||
* '''Unlimited photo storage''' | *'''Unlimited photo storage''' | ||
* '''5 GB video storage''' | *'''5 GB video storage''' | ||
* '''Google Photos and Dropbox integration''' | *'''Google Photos and Dropbox integration''' | ||
* All '''with “no subscription necessary”''' | *All '''with “no subscription necessary”''' | ||
Plaintiffs claim these features were promised at purchase and upheld for several years—until March 2025. | Plaintiffs claim these features were promised at purchase and upheld for several years—until March 2025. | ||
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Nixplay announced the retirement of the free "Standard" plan and migration of users to a crippled "Basic" plan: | Nixplay announced the retirement of the free "Standard" plan and migration of users to a crippled "Basic" plan: | ||
* Photo storage cut to '''0.5 GB''' | *Photo storage cut to '''0.5 GB''' | ||
* Video storage cut to '''0.5 GB''' | *Video storage cut to '''0.5 GB''' | ||
* Google Photos/Dropbox integration removed | *Google Photos/Dropbox integration removed | ||
* Content exceeding limits became '''locked and inaccessible''' unless users subscribed | *Content exceeding limits became '''locked and inaccessible''' unless users subscribed | ||
'''Legal Claims''' | '''Legal Claims''' | ||
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The plaintiffs (Kate & Jeff Koeller and Matt Davidson) allege Nixplay: | The plaintiffs (Kate & Jeff Koeller and Matt Davidson) allege Nixplay: | ||
* Violated '''California's Consumer Legal Remedies Act''' | *Violated '''California's Consumer Legal Remedies Act''' | ||
* Engaged in '''false advertising''' | *Engaged in '''false advertising''' | ||
* Committed '''unfair competition''' | *Committed '''unfair competition''' | ||
* '''Broke its contracts''' with users | *'''Broke its contracts''' with users | ||
'''What They’re Asking For''' | '''What They’re Asking For''' | ||
* An injunction forcing Nixplay to: | *An injunction forcing Nixplay to: | ||
** '''Unlock user content''' | **'''Unlock user content''' | ||
** '''Restore promised features''' | **'''Restore promised features''' | ||
** '''Prohibit future removals of included features''' | **'''Prohibit future removals of included features''' | ||
* Attorneys’ fees and court costs | *Attorneys’ fees and court costs | ||
'''Jurisdiction''' | '''Jurisdiction''' | ||