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Welcome to the Consumer Rights Wiki

Exposing the overlooked exploitation of modern consumers

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Current Highlight

Buy-now-pay-later dark patterns are increasingly used to trap consumers in unregulated credit systems. Learn more → BNPL Pitfalls

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Announcements

Announcements

2025-07-03

We're phasing out the Louis Rossmann video directory in favour of a more general Article suggestions page, created by the eminent JamesTDG!

This will allow anyone to contribute their (hopefully sourced!) ideas to the Wiki without needing to create a full article, and will provide an excellent repository of ideas for editors in need of inspiration.

2025-06-10

We're opening up applications for moderators! Please see here for full instructions on how to apply.

In short, we're looking for motivated individuals who are willing to patrol the Wiki, make sure that articles are up to scratch, and take actions to protect the wiki from spam or malicious content whenever appropriate.

2025-01-30

We made it easier for you to create a new article! Simply click on Create a page in the sidebar on the left, fill in the title for your page and click on "Create page".

How to Help

Help fight consumer exploitation

Want more ways you can help? See How to help.

Your #1 mission: Create wiki articles!

Where to start — what we need from you

1. Go to the article suggestions page.
2. Pick a topic that interests you.
3. Create an article following our content guidelines.
4. Edit the article suggestions page to remove the link to your article.

Each video in our directory contains valuable information about consumer rights violations that needs to be transformed into wiki articles.

Don't want to write a full article? That's okay! You can help by:

• 🔍 Browsing the wiki and improving existing articles
• ✅ Deleting topics which have already been covered, or which don't belong on the wiki
• ➕ Adding missing relevant topics to the Article suggestions list

👉 Click here to browse the Article suggestions 👈

Want to learn more about our mission? Check out our full Mission Statement.

New Pages

4 September 2025

• 05:0205:02, 4 September 2025 Tonal Systems, Inc. (hist | edit) [767 bytes] 172.56.82.247 (talk) (Created page with "{{CompanyCargo |Founded=2015 |Industry=Health |Type=Private |Description=Tonal is a smart home gym installed on walls offering personalized workouts and its membership service. }} {{Ph-C-Int}} ==Consumer-impact summary== {{Ph-C-CIS}} ==Incidents== {{Ph-C-Inc}} This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]]. ===Example inc...")
• 01:2401:24, 4 September 2025 Alibaba (hist | edit) [920 bytes] Clipster (talk | contribs) (Created page with "{{CompanyCargo |Founded=1999 |Logo=BABA BIG.png |Type=Public |Website=https://www.alibaba.com/ }} {{Ph-C-Int}} ==Consumer-impact summary== {{Ph-C-CIS}} ==Incidents== {{Ph-C-Inc}} This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]]. ===Example incident one (''date'')=== {{Main|link to the main CR Wiki article}} Short summary...") Tags: Mobile edit Mobile web edit
• 00:4300:43, 4 September 2025 Hulu (hist | edit) [863 bytes] Clipster (talk | contribs) (Created page with "{{ProductCargo |ReleaseYear=2010 |InProduction=Yes |ArticleType=Service |Category=Streaming Services |Logo=Image.png |Website=https://www.hulu.com/welcome |Description=Hulu is a streaming service that provides shows, movies, and live TV. }} {{Ph-C-Int}} ==Consumer-impact summary== {{Ph-C-CIS}} ==Incidents== {{Ph-C-Inc}} This is a list of all consumer-protection incidents related to this product. Any incidents not mentioned here can be found in the :Category:{{...")

3 September 2025

• 21:5321:53, 3 September 2025 Audio Editor by 苏娟 陈 (hist | edit) [739 bytes] WeenMeanMachine (talk | contribs) (I used Audio Editor by 苏娟 陈 two years ago and loved it! It made editing audio files into quick clips very easy and efficient on mobile. Now, all of the main features and modifications require a pro subscription to access. These features used to be free, but now the application is near unusable with the standard version.) originally created as "This Audio Editing App used to be free! Now all of it's features are locked behind paywalls."
• 19:3119:31, 3 September 2025 Sony Playstaytion hardware bans from online services (hist | edit) [3,883 bytes] Kisuke-CZE (talk | contribs) (Created page: Sony Playstaytion hardware bans from online services)
• 18:2318:23, 3 September 2025 Olympus Property apartments require facial scans (hist | edit) [1,586 bytes] Julius537 (talk | contribs) (Parent company Olympusproperty.com requires the apartment Carrington Oaks in Buda TX to require facial recognition scans after application to the apartment. This is completed through the checkpointID website that builds a scan from your uploaded facial scan and facial scan of your ID. This is not comunicated until after application to the apartment, and they will not return the fee after a request to cancel the application. The checkpointID website policy requires applicants to agree to relea...)
• 18:0918:09, 3 September 2025 Swiffer (hist | edit) [1,824 bytes] Astrowalk (talk | contribs) (Initial page creation) Tag: Visual edit
• 11:1011:10, 3 September 2025 EINSTAR VEGA hidden activation requirement before file transfer is enabled (hist | edit) [4,444 bytes] Eu-gen (talk | contribs) (main article)
• 10:1010:10, 3 September 2025 Mitsubishi Motors (hist | edit) [946 bytes] Cryptaveli (talk | contribs) (Created page with "{{CompanyCargo |Industry=Automotive |Logo=Mitsubishi motors new logo.svg.png |ParentCompany=Nissan |Type=Public |Website=https://www.mitsubishi-motors.com/,https://www.mitsubishicars.com/ |Description=Mitsubishi Motors is a Japanese automobile manufacturer and member of the Renault–Nissan–Mitsubishi Alliance, producing cars, SUVs, and EVs worldwide. }} {{Ph-C-Int}} ==Consumer-impact summary== {{Ph-C-CIS}} ==Incidents== {{Ph-C-Inc}} This is a list of all consumer-p...")
• 05:5005:50, 3 September 2025 HMS acquires EWON and requires a subscription or yearly equipment purchase to access free service (hist | edit) [755 bytes] BlaMM (talk | contribs) (HMS Networks Acquisition of eWON and Changes to the Talk2m Free Tier Overview HMS Industrial Networks AB (commonly known as HMS Networks) acquired eWON SA in February 2016. Following the acquisition, eWON products, including the Talk2m cloud service, were integrated into the HMS Networks portfolio. In 2024, HMS Networks implemented significant changes to the Talk2m Free subscription tier, limiting previously unlimited access and introducing new requirements for continued use. Acquisition...)
• 05:3005:30, 3 September 2025 HMS acquires EWON and requires yearly hardware purchases to continue to access your previous VPN devices or a paid subscription (hist | edit) [591 bytes] BlaMM (talk | contribs) (HMS Networks Acquisition of eWON and Changes to the Talk2m Free Tier Overview HMS Industrial Networks AB (commonly known as HMS Networks) acquired eWON SA in February 2016. Following the acquisition, eWON products, including the Talk2m cloud service, were integrated into the HMS Networks portfolio. In 2024, HMS Networks implemented significant changes to the Talk2m Free subscription tier, limiting previously unlimited access and introducing new requirements for continued use. Acquisition...)
• 05:0605:06, 3 September 2025 Wall of Shame for the worst offenders. (hist | edit) [397 bytes] Ramon (talk | contribs) (There should be a Wall of Shame in the ConsumerRights Wiki for the worst offenders.)
• 04:1704:17, 3 September 2025 Gillette (hist | edit) [3,312 bytes] SubscribedToPain (talk | contribs) (Created page with "{{CompanyCargo |Founded=1901-09-28 |Industry=Health, Shaving Supplies |ParentCompany=Procter & Gamble |Type=Subsidiary |Website=https://gillette.com/ |Description=Gillette is a company with a long history of creating shaving supplies. }} {{Ph-C-Int}} ==Consumer-impact summary== {{Ph-C-CIS}} ==Incidents== {{Ph-C-Inc}} This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the :Category:{{FULL...")

2 September 2025

• 17:0117:01, 2 September 2025 Sony Xperia turns camera monitor into subscription (hist | edit) [6,920 bytes] Louis (talk | contribs) (Created page with "{{IncidentCargo |Company=Sony |StartDate=2025-08-31 |Status=Active |ProductLine=Xperia |Product=Xperia |ArticleType=Product |Type=Ownership |Description=Sony turned external monitor feature of phone into a subscription; this was NOT marketed as a subscription when buying the phone }} {{Ph-I-Int}} ==Background== {{Ph-I-B}} ==[Incident]== {{Ph-I-I}} ===[Company]'s response=== {{Ph-I-ComR}} ==Lawsuit== {{Ph-I-L}} ==Consumer response== {{Ph-I-ConR}}...")
• 14:2114:21, 2 September 2025 Rocket Money Bill Negotiation (hist | edit) [1,081 bytes] Frsilent (talk | contribs) (Created page with "{{ProductLineCargo |Company=Rocket Money |InProduction=Yes |ArticleType=Service |Category=Software |Website=https://rocketmoney.com/ |Description=Rocket Money will monitor bank accounts & can negotiate lower pricing on your behalf. }} {{Ph-C-Int}} ==Consumer-impact summary== {{Ph-C-CIS}} ==Incidents== {{Ph-C-Inc}} This is a list of all consumer-protection incidents related to this product line. Any incidents not mentioned here can be found in the :Category:{{P...")