Smartwool: Difference between revisions
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== '''<big>Quick Introduction & Background</big>''' == | |||
Smartwool is an American clothing company that specializes in outdoor clothing made from Merino wool. | Smartwool is an American clothing company that specializes in outdoor clothing made from Merino wool. | ||
Smartwool changed their Terms of use on March 29th, 2004 to include language that forces consumers into [[arbitration]] agreements. Smartwool sent out an email to users that opts you into this agreement without an option to decline. Smartwool provided a process to opt out that involves sending a physical letter via priorty mail as the only way. | |||
[[File:Smartwool Email.png|thumb|Smartwool email advising consumers of changes to arbitration agreement and process for sending USPS Priority Mail or hand delivery within 30 days.]] | |||