Ford: Difference between revisions
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==Consumer protection summary<!-- Needs more of the summary filled in, check https://wiki.rossmanngroup.com/wiki/Consumer_Action_Taskforce:Sample/Company for details -->== | ==Consumer protection summary<!-- Needs more of the summary filled in, check https://wiki.rossmanngroup.com/wiki/Consumer_Action_Taskforce:Sample/Company for details -->== | ||
*'''Privacy''' | |||
*Collects sensitive personal information from multiple sources, including data from the vehicle itself, data from the connected mobile app, and data obtained during the vehicle's purchase.<ref name=":0">https://www.ford.com/help/privacy/#USprivacynotice Ford US Privacy Notice</ref> | :*Collects sensitive personal information from multiple sources, including data from the vehicle itself, data from the connected mobile app, and data obtained during the vehicle's purchase.<ref name=":0">https://www.ford.com/help/privacy/#USprivacynotice Ford US Privacy Notice</ref> | ||
*Data collected includes purchase history, financial information, coarse and precise location data, contact information, identifiers (e.g., VIN, account ID), user-generated content (e.g., voice recordings from smart features), search and browsing history for advertising purposes, usage data, sensitive information (under "Inferences"), diagnostics, and more.<ref name=":0" /> | :*Data collected includes purchase history, financial information, coarse and precise location data, contact information, identifiers (e.g., VIN, account ID), user-generated content (e.g., voice recordings from smart features), search and browsing history for advertising purposes, usage data, sensitive information (under "Inferences"), diagnostics, and more.<ref name=":0" /> | ||
*Aggregates data from external sources as well, including users' social media posts.<ref name=":0" /> | :*Aggregates data from external sources as well, including users' social media posts.<ref name=":0" /> | ||
*Privacy policy is designed to prevent quickly searching for important terms.<ref>https://www.ford.com/help/privacy/ Ford Privacy Policy</ref> | :*Privacy policy is designed to prevent quickly searching for important terms.<ref>https://www.ford.com/help/privacy/ Ford Privacy Policy</ref> | ||
*It is unclear how long data is retained.<ref name=":0" /> | :*It is unclear how long data is retained.<ref name=":0" /> | ||
*According to CCPA Metrics from 2023, there were 96 requests for data to be deleted, and 7 of these requests were denied.<ref>https://www.ford.com/help/privacy/#caPrivacy Ford California Notice At Collection And Privacy Disclosures</ref> | :*According to CCPA Metrics from 2023, there were 96 requests for data to be deleted, and 7 of these requests were denied.<ref>https://www.ford.com/help/privacy/#caPrivacy Ford California Notice At Collection And Privacy Disclosures</ref> | ||
*'''Anti-consumer practices''' | |||
:*'''Patents regarding consumer data''' | |||
:They have secured patents for systems that are unrelated to core driving functions and involve consumer data collection. One patented system can deliver targeted advertisements based on in-vehicle conversations, while another relates to vehicle repossession and allows for access restrictions (e.g., in cases of missed payments). Ford has clarified that holding these patents does not necessarily mean they will be implemented in future products. However, the existence of such systems could influence consumer perceptions of the company and affect their willingness to accept certain sales terms | ::They have secured patents for systems that are unrelated to core driving functions and involve consumer data collection. One patented system can deliver targeted advertisements based on in-vehicle conversations, while another relates to vehicle repossession and allows for access restrictions (e.g., in cases of missed payments). Ford has clarified that holding these patents does not necessarily mean they will be implemented in future products. However, the existence of such systems could influence consumer perceptions of the company and affect their willingness to accept certain sales terms.<ref name=":1">https://arstechnica.com/cars/2023/03/ford-files-patent-for-system-that-could-remotely-repossess-a-car/</ref><ref>https://therecord.media/ford-patent-application-in-vehicle-listening-advertising</ref> | ||
:*'''Engineering practices''' | |||
:Some engine designs use a rubber belt—rather than a metal chain—to drive the oil pump. This belt operates submerged in engine oil and may wear out prematurely, potentially leading to a sudden loss of oil pressure. Additionally, they have released transmission systems in certain ''Fiesta'' and ''Focus'' models that have experienced issues, including loss of power during acceleration, gear shifting, or at constant speeds, as well as unintended acceleration. It has been reported that a software update rendered a vehicle inoperable.<ref>https://garagewire.co.uk/news/bbc-watchdog-ford-ecoboost-wet-belt-problem/</ref><ref>https://www.freep.com/in-depth/money/cars/ford/2019/07/11/ford-focus-fiesta-transmission-defect/1671198001/</ref><ref>https://www.fordraptorforum.com/threads/automatic-software-update-bricked-my-truck.96624/</ref> | ::Some engine designs use a rubber belt—rather than a metal chain—to drive the oil pump. This belt operates submerged in engine oil and may wear out prematurely, potentially leading to a sudden loss of oil pressure. Additionally, they have released transmission systems in certain ''Fiesta'' and ''Focus'' models that have experienced issues, including loss of power during acceleration, gear shifting, or at constant speeds, as well as unintended acceleration. It has been reported that a software update rendered a vehicle inoperable.<ref>https://garagewire.co.uk/news/bbc-watchdog-ford-ecoboost-wet-belt-problem/</ref><ref>https://www.freep.com/in-depth/money/cars/ford/2019/07/11/ford-focus-fiesta-transmission-defect/1671198001/</ref><ref>https://www.fordraptorforum.com/threads/automatic-software-update-bricked-my-truck.96624/</ref> | ||
:Ford has had the highest number of vehicle recalls in the U.S. in 2021, 2022, and 2023. While recall volume can be influenced by market share, larger automakers often have more recalls, it may also reflect differences in production quality compared to competitors.<ref>https://datahub.transportation.gov/stories/s/NHTSA-Recalls-by-Manufacturer/38mw-dp8u/</ref> | :Ford has had the highest number of vehicle recalls in the U.S. in 2021, 2022, and 2023. While recall volume can be influenced by market share, larger automakers often have more recalls, it may also reflect differences in production quality compared to competitors.<ref>https://datahub.transportation.gov/stories/s/NHTSA-Recalls-by-Manufacturer/38mw-dp8u/</ref> | ||