Fiio: Difference between revisions - Consumer Rights Wiki

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===Poor warranty standards===

Numerous users across the web have complained and shared experiences that their hands were tied when their products broke under warranty and had to [https://www.reddit.com/r/headphones/s/Q08IQ0vJOd eat the expenses of shipping to China] or does not adhere to the two-year minimum warranty mandated in Europe. [https://~~trstp~~.lt/M-~~g6gOirA~~- ~~Comment from a customer]~~

Numerous users across the web have complained and shared experiences that their hands were tied when their products broke under warranty and had to [https://www.reddit.com/r/headphones/s/Q08IQ0vJOd eat the expenses of shipping to China] or does not adhere to the two-year minimum warranty mandated in Europe. <ref>{{Cite web |title=Trustpilot FiiO review |url=https://uk.trustpilot.com/reviews/670b991a2b8a6149fc752e1a |url-status=live |access-date=12 Aug 2025 |website=Trustpilot}}</ref>

In their ~~[https://fiio.com/newsinfo/43924.html~~ local warranty terms], ~~they seem to dismiss accountability, instead directing~~ their customers to ~~subpar, unreliable~~ local support ~~and service~~ that is approved by the company. In direct quotes regarding if a customer wishes for manufacturer service to China they state "such shipping often exceeds even the cost of repairing a FiiO out of warranty."

In their local warranty terms, FiiO directs their customers to outsourced local support that has been approved by the company. In direct quotes regarding whether or not a customer wishes for manufacturer service in China they state: "such shipping often exceeds even the cost of repairing a FiiO out of warranty."<ref>{{Cite web |date=12 Aug 2025 |title=Statement Regarding Local Warranty Service Policy |url=https://fiio.com/newsinfo/43924.html |url-status=live |website=Fiio}}</ref>

There has recently been a situation where a user's battery of an under one-year-old $1500 Fiio M17 Music Player had swelled within the manufacturer's warranty period of 1 year and was refused service. <sup>(citation needed)</sup> See below for a direct quote from an email received from the official service and warranty team the customer was sent to in their respective country.

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 ===Poor warranty standards===
-Numerous users across the web have complained and shared experiences that their hands were tied when their products broke under warranty and had to [https://www.reddit.com/r/headphones/s/Q08IQ0vJOd eat the expenses of shipping to China] or does not adhere to the two-year minimum warranty mandated in Europe. [https://trstp.lt/M-g6gOirA- Comment from a customer]
+Numerous users across the web have complained and shared experiences that their hands were tied when their products broke under warranty and had to [https://www.reddit.com/r/headphones/s/Q08IQ0vJOd eat the expenses of shipping to China] or does not adhere to the two-year minimum warranty mandated in Europe. <ref>{{Cite web |title=Trustpilot FiiO review |url=https://uk.trustpilot.com/reviews/670b991a2b8a6149fc752e1a |url-status=live |access-date=12 Aug 2025 |website=Trustpilot}}</ref>
-In their [https://fiio.com/newsinfo/43924.html local warranty terms], they seem to dismiss accountability, instead directing their customers to subpar, unreliable local support and service that is approved by the company. In direct quotes regarding if a customer wishes for manufacturer service to China they state "such shipping often exceeds even the cost of repairing a FiiO out of warranty."
+In their local warranty terms, FiiO directs their customers to outsourced local support that has been approved by the company. In direct quotes regarding whether or not a customer wishes for manufacturer service in China they state: "such shipping often exceeds even the cost of repairing a FiiO out of warranty."<ref>{{Cite web |date=12 Aug 2025 |title=Statement Regarding Local Warranty Service Policy |url=https://fiio.com/newsinfo/43924.html |url-status=live |website=Fiio}}</ref>
 There has recently been a situation where a user's battery of an under one-year-old $1500 Fiio M17 Music Player had swelled within the manufacturer's warranty period of 1 year and was refused service. <sup>(citation needed)</sup> See below for a direct quote from an email received from the official service and warranty team the customer was sent to in their respective country.