AllTrails not having a Privacy Policy: Difference between revisions

Revision as of 14:55, 15 August 2025

Short summary of the incident. Usually 2-3 sentences that summarize the contents or the article. When writing the article, insert text in the space below this box, and then delete this tip box (and the other tip boxes below). In the visual editor, just click on a box and press backspace to delete it. In the source editor, simply delete the double curly brackets, and the text inside them.

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The Website AllTrails has a dead link when trying to access their Privacy Policy. When trying to contact customer service (which is an AI bot) it requires you to accept the same Privacy Policy that cannot be seen. Even the backup link that was provided by customer service did not work. The problem has persisted for more than 20 days.

Background

Information about the product/service history to provide the necessary context surrounding the incident

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AllTrails is a website that hosts maps and trail information for hikers. They have a website and a phone application. Using their website, or trying to make an account with them requires the user to "accept our Privacy Policy".

[Incident]

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Impartial and complete description of the events, including actions taken by the company, and the timeline of the incident coming to the public's attention.

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[Company]'s response

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Lawsuit

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Claims

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Rebuttal

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Outcome

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Consumer response

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References

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@@ Line 6: / Line 6: @@
 |Description=The Website AllTrails has a dead 404 link when trying to access their Privacy Policy. Talking to Customer Service also requires accepting it.
 }}
-{{Ph-I-Int}}
+{{Ph-I-Int}}The Website AllTrails has a dead link when trying to access their [https://web.archive.org/web/20250716034713/https://privacy.alltrails.com/policies/en-US Privacy Policy]. When trying to contact customer service (which is an AI bot) it requires you to accept the same Privacy Policy that cannot be seen. Even the backup link that was provided by customer service did not work. The problem has persisted for more than 20 days.
 ==Background==
-{{Ph-I-B}}
+{{Ph-I-B}}AllTrails is a website that hosts maps and trail information for hikers. They have a [https://www.alltrails.com/ website] and a phone application. Using their website, or trying to make an account with them requires the user to "accept our Privacy Policy".
 ==[Incident]==