SumUp Blocks Users' Card Readers: Difference between revisions
Created page with "{{IncidentCargo |Company=SumUp |StartDate=2023 |EndDate=2025 |Status=Active |Product=SumUp Solo, SumUp 3G+, SumUp Air, SumUp Solo Lite |ArticleType=Product |Type=Repairability |Description=SumUp blocks their Card Readers after purchase, refusing to let their own customers' repair them, under the "prevent manipulation/tampering" premise. }} {{Ph-I-Int}} ==Background== {{Ph-I-B}} ==[Incident]== {{Ph-I-I}} ===[Company]'s response=== {{Ph-I-ComR}} ==Lawsuit== {{Ph-I-L}}..." |
Edited the first section, containing the incident's description. Also deleted the box, as requested by the help section. |
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|Type=Repairability | |Type=Repairability | ||
|Description=SumUp blocks their Card Readers after purchase, refusing to let their own customers' repair them, under the "prevent manipulation/tampering" premise. | |Description=SumUp blocks their Card Readers after purchase, refusing to let their own customers' repair them, under the "prevent manipulation/tampering" premise. | ||
}} | }}SumUp, a British technology company headquartered in London, sells card readers and a number of online payment and bank account systems for merchants and businesses. | ||
==Background== | Although their services have increased in recent years, their main business is the selling of card readers. | ||
Their card readers seem to block themselves at random, with the error message "Device blocked. Please contact support." | |||
Upon contacting their customer support, merchants are informed that the card readers become blocked due to "being dropped or exposed to low/high temperatures", which most users state doesn't happen. | |||
Those same card readers, according to them, cannot be unblocked nor repaired, and need to be replaced, depending on their own warranty coverage. | |||
== Background == | |||
{{Ph-I-B}} | {{Ph-I-B}} | ||