Cox Communications: Difference between revisions
ArborisArch (talk | contribs) Added the lack of click-to-cancel policy, throttling speed, and privacy policy concerns w/ sources |
ArborisArch (talk | contribs) →Consumer-impact summary: Added forced arbitration w/ source |
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}}Cox Communications is an Atlanta-based American telecommunications company which provides internet, TV, home automation, and phone services. | }}Cox Communications is an Atlanta-based American telecommunications company which provides internet, TV, home automation, and phone services. | ||
== Consumer-impact summary == | ==Consumer-impact summary== | ||
Cox does not have a [[click-to-cancel]] policy for canceling services, instead requiring you to either call support, live chat with an agent online, or visit a physical store. <ref>{{Cite web |title=Disconnect or Cancel Service |url=https://www.cox.com/residential/support/disconnect-or-cancel-service.html |url-status=live |access-date=2025-08-16}}</ref> During the call, chat, or visit, the customer service representative will attempt to convince you to keep the service. If you live chat from the website, they will request your account information even if you are signed-in. | Cox does not have a [[click-to-cancel]] policy for canceling services, instead requiring you to either call support, live chat with an agent online, or visit a physical store. <ref>{{Cite web |title=Disconnect or Cancel Service |url=https://www.cox.com/residential/support/disconnect-or-cancel-service.html |url-status=live |access-date=2025-08-16}}</ref> During the call, chat, or visit, the customer service representative will attempt to convince you to keep the service. If you live chat from the website, they will request your account information even if you are signed-in. | ||
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Cox and its affiliates collects certain information, such as, "referring URL, clicks, cursor movement, and scrolling activity" to "deliver relevant ads and other content to you on the Online Service and certain third-party services."<ref>{{Cite web |title=Cox Online Privacy Policy |url=https://www.cox.com/aboutus/policies/online-privacy-policy.html#section1b |access-date=2025-08-16}}</ref> | Cox and its affiliates collects certain information, such as, "referring URL, clicks, cursor movement, and scrolling activity" to "deliver relevant ads and other content to you on the Online Service and certain third-party services."<ref>{{Cite web |title=Cox Online Privacy Policy |url=https://www.cox.com/aboutus/policies/online-privacy-policy.html#section1b |access-date=2025-08-16}}</ref> | ||
Cox has a [[forced arbitration]] clause in its [[terms of service]]. Opting out requires sending a letter to Cox's headquarters within 30 days of starting services for new customers. There is also a clause barring [[Class action|class-action lawsuits]]. <ref>{{Cite web |title=Cox Residential Customer Service Agreement |url=https://www.cox.com/aboutus/policies/customer-service-agreement.html#resolution |url-status=live |access-date=2025-08-16}}</ref> | |||
==Incidents== | ==Incidents== | ||