Cox Communications: Difference between revisions

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|Website=https://www.cox.com/

|Description=Cox Communications is an Atlanta-based American telecommunications company which provides internet, TV, and phone services.

}}Cox Communications is an Atlanta-based American telecommunications company which provides internet, TV, home automation, and phone services.

|Founded=1962}}

Cox Communications is an Atlanta-based American telecommunications company which provides internet, TV, home automation, and phone services. Cox operates in 18 states, providing service to roughly 7 million home and business customers. They reported $12.6 billion in total revenue for 2020. <ref>{{Cite web |title=Cox Communications Fact Sheet |url=https://newsroom.cox.com/company-overview |url-status=live |access-date=2025-08-16}}</ref> Cox is a subsidiary of Cox Enterprises. It is the largest private broadband company in the United States and 3rd largest broadband company overall in the United States. <ref>{{Cite web |title=Cox Communications |url=https://www.coxenterprises.com/businesses/cox-communications |url-status=live |access-date=2025-08-16 |website=Cox Enterprises}}</ref>

==Consumer-impact summary==

Cox does not have a [[click-to-cancel]] policy for canceling services, instead requiring you to either call support, live chat with an agent online, or visit a physical store. <ref>{{Cite web |title=Disconnect or Cancel Service |url=https://www.cox.com/residential/support/disconnect-or-cancel-service.html |url-status=live |access-date=2025-08-16}}</ref> During the call, chat, or visit, the customer service representative will attempt to convince you to keep the service. If you live chat from the website, they will request your account information even if you are signed-in.

Cox has decreased the internet speed of entire neighborhoods due to a few customers using excessive data. <ref>{{Cite news |last=Brodkin |first=Jon |date=2020-06-08 |title=Cox slows Internet speeds in entire neighborhoods to punish any heavy users |url=https://arstechnica.com/tech-policy/2020/06/cox-slows-internet-speeds-in-entire-neighborhoods-to-punish-any-heavy-users/ |url-status=live |access-date=2025-08-16 |work=Ars Technica}}</ref>

Cox and its affiliates collects certain information, such as, "referring URL, clicks, cursor movement, and scrolling activity" to "deliver relevant ads and other content to you on the Online Service and certain third-party services."<ref>{{Cite web |title=Cox Online Privacy Policy |url=https://www.cox.com/aboutus/policies/online-privacy-policy.html#section1b |access-date=2025-08-16}}</ref>

Cox has a [[forced arbitration]] clause in its [[terms of service]]. Opting out requires sending a letter to Cox's headquarters within 30 days of starting services for new customers. There is also a clause barring [[Class action|class-action lawsuits]]. <ref>{{Cite web |title=Cox Residential Customer Service Agreement |url=https://www.cox.com/aboutus/policies/customer-service-agreement.html#resolution |url-status=live |access-date=2025-08-16}}</ref>

==Incidents==

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 |Website=https://www.cox.com/
 |Description=Cox Communications is an Atlanta-based American telecommunications company which provides internet, TV, and phone services.
-}}Cox Communications is an Atlanta-based American telecommunications company which provides internet, TV, home automation, and phone services.
+|Founded=1962}}
+Cox Communications is an Atlanta-based American telecommunications company which provides internet, TV, home automation, and phone services. Cox operates in 18 states, providing service to roughly 7 million home and business customers. They reported $12.6 billion in total revenue for 2020. <ref>{{Cite web |title=Cox Communications Fact Sheet |url=https://newsroom.cox.com/company-overview |url-status=live |access-date=2025-08-16}}</ref> Cox is a subsidiary of Cox Enterprises. It is the largest private broadband company in the United States and 3rd largest broadband company overall in the United States. <ref>{{Cite web |title=Cox Communications |url=https://www.coxenterprises.com/businesses/cox-communications |url-status=live |access-date=2025-08-16 |website=Cox Enterprises}}</ref>
 ==Consumer-impact summary==
 Cox does not have a [[click-to-cancel]] policy for canceling services, instead requiring you to either call support, live chat with an agent online, or visit a physical store. <ref>{{Cite web |title=Disconnect or Cancel Service |url=https://www.cox.com/residential/support/disconnect-or-cancel-service.html |url-status=live |access-date=2025-08-16}}</ref> During the call, chat, or visit, the customer service representative will attempt to convince you to keep the service. If you live chat from the website, they will request your account information even if you are signed-in.
 Cox has decreased the internet speed of entire neighborhoods due to a few customers using excessive data. <ref>{{Cite news |last=Brodkin |first=Jon |date=2020-06-08 |title=Cox slows Internet speeds in entire neighborhoods to punish any heavy users |url=https://arstechnica.com/tech-policy/2020/06/cox-slows-internet-speeds-in-entire-neighborhoods-to-punish-any-heavy-users/ |url-status=live |access-date=2025-08-16 |work=Ars Technica}}</ref>
 Cox and its affiliates collects certain information, such as, "referring URL, clicks, cursor movement, and scrolling activity" to "deliver relevant ads and other content to you on the Online Service and certain third-party services."<ref>{{Cite web |title=Cox Online Privacy Policy |url=https://www.cox.com/aboutus/policies/online-privacy-policy.html#section1b |access-date=2025-08-16}}</ref>
 Cox has a [[forced arbitration]] clause in its [[terms of service]]. Opting out requires sending a letter to Cox's headquarters within 30 days of starting services for new customers. There is also a clause barring [[Class action|class-action lawsuits]]. <ref>{{Cite web |title=Cox Residential Customer Service Agreement |url=https://www.cox.com/aboutus/policies/customer-service-agreement.html#resolution |url-status=live |access-date=2025-08-16}}</ref>
 ==Incidents==