Meta AI wrongful permanent account suspensions: Difference between revisions
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|Description=Considerable amounts of people wrongfully permanently banned by Meta's AI content moderation. Permanent ban with no human involvement. | |Description=Considerable amounts of people wrongfully permanently banned by Meta's AI content moderation. Permanent ban with no human involvement. | ||
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Since 2024, [[Meta]] platform users, chiefly Facebook and Instagram, are facing erroneous permanent account suspensions, most commonly under allegations of breaking the platform's rules on Child Sexual Exploitation (CSE) and Account Integrity. <ref>{{Cite news |last=Fraser |first=Graham |date= | Since 2024, [[Meta]] platform users, chiefly Facebook and Instagram, are facing erroneous permanent account suspensions, most commonly under allegations of breaking the platform's rules on Child Sexual Exploitation (CSE) and Account Integrity. <ref>{{Cite news |last=Fraser |first=Graham |date=2025-07-03|title='There is a problem': Facebook and Instagram users complain of account bans |url=https://www.bbc.com/news/articles/cvgnp9ykm3xo |work=BBC News}}</ref> <ref>{{Cite news |last=Fraser |first=Graham |date=2025-07-09|title=Instagram wrongly accuses some users of breaching child sex abuse rules |url=https://www.bbc.com/news/articles/cy8kjdz9nr3o |work=BBC News}}</ref> <ref>{{Cite news |last=Fraser |first=Graham |date=2025-08-15 |title=Angry, confused and worried about police – behind Instagram bans |url=https://www.bbc.com/news/articles/ce8307ge49eo |work=BBC News}}</ref> Users are provided no reason or explanation for the decision. Appealing the decision usually results in prompt denial. Following this, users are unable to appeal again or contact human support to try and regain their accounts, unless subscribing to Meta Verified. The user's identity is permanently banned from all Meta platforms, as creating a new account with their real name prompts an ID and photo verification, which results in any new account made being instantly suspended. These account suspensions are most likely caused purely by AI systems with no human input in the process, as they've started to occur following Meta's deployment of "automated systems" to enforce platform rules in 2023. | ||
==Background== | ==Background== | ||
{{Ph-I-B}}Meta uses "automated systems" / AI to enforce their platform community standards. <ref>{{Cite web |date= | {{Ph-I-B}}Meta uses "automated systems" / AI to enforce their platform community standards. <ref>{{Cite web |date=2024-11-12|title=How enforcement technology works |url=https://transparency.meta.com/en-us/enforcement/detecting-violations/how-enforcement-technology-works/ |website=Meta transparency center}}</ref> | ||
==[Incident]== | ==[Incident]== | ||
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{{Ph-I-L}} | {{Ph-I-L}} | ||
Amicus Law opened a Meta class action member inquiry and application page where users affected by the account suspensions can submit their experiences. <ref>{{Cite web |date=20 | Amicus Law opened a Meta class action member inquiry and application page where users affected by the account suspensions can submit their experiences. <ref>{{Cite web |date=2025-08-20 |title=Meta Class Action - Class Member Inquiry & Application |url=https://forms.zohopublic.com/amicuslawpcus1/form/MetaClassActionClassMemberInquiryApplication/formperma/G5JyKtimIs8PufDR4vs5RC-yEHZZXpapABxyvN4X8lI}}</ref> | ||
==Consumer response== | ==Consumer response== | ||
{{Ph-I-ConR}} | {{Ph-I-ConR}} | ||
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{{reflist}} | {{reflist}} | ||
[[Category:Meta]] | |||