Wallbox Quasar: Difference between revisions

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==Consumer-impact summary==

{{Ph-C-CIS}}In the event that something malfunctions and the charger needs to be reset, there is a restart button and a factory reset button in the app.<ref>{{Cite web |title=How to restore your charger to factory settings? |url=https://support.wallbox.com/en/knowledge-base/how-to-restore-your-charger/ |access-date=28 August 2025 |website=Wallbox}}</ref> If the app is unable to connect to the charger, and power cycling the charger does not fix it, there are 2 reset buttons inside the unit.

==== Reset Procedure ====

In the event that something malfunctions and the charger needs to be reset, there is a restart button and a factory reset button in the app.<ref>{{Cite web |title=How to restore your charger to factory settings? |url=https://support.wallbox.com/en/knowledge-base/how-to-restore-your-charger/ |access-date=28 August 2025 |website=Wallbox}}</ref> If the app is unable to connect to the charger, and power cycling the charger does not fix it, there are 2 reset buttons inside the unit.

---Reference needed---

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Any other combination of button pressing or holding will have no effect.

==== Wallbox App ====

The Wallbox app is designed to control all Wallbox chargers, not just the Quasar.

In 2023, the app could be used to control the charge and discharge rate of the Quasar while the Quasar was running. In January 2024, an app update was pushed which changed how the charge rate is displayed. For all AC chargers this change is mostly cosmetic. For the Quasar, it removed the ability to change the discharge rate while the charger is running.

The possible workarounds include:

* Stop the discharge session, change the discharge rate, then restart the discharge session

* Control the charger using OCPP

* Control the charger using a reverse engineered script

All of these options have drawbacks. ---reference relevant sections where they're written---

When informed of the issue, Wallbox refused to make any further changes or fixes to the app.

==Incidents==

@@ Line 18: / Line 18: @@
 ==Consumer-impact summary==
-{{Ph-C-CIS}}In the event that something malfunctions and the charger needs to be reset, there is a restart button and a factory reset button in the app.<ref>{{Cite web |title=How to restore your charger to factory settings? |url=https://support.wallbox.com/en/knowledge-base/how-to-restore-your-charger/ |access-date=28 August 2025 |website=Wallbox}}</ref> If the app is unable to connect to the charger, and power cycling the charger does not fix it, there are 2 reset buttons inside the unit.
+{{Ph-C-CIS}}
+==== Reset Procedure ====
+In the event that something malfunctions and the charger needs to be reset, there is a restart button and a factory reset button in the app.<ref>{{Cite web |title=How to restore your charger to factory settings? |url=https://support.wallbox.com/en/knowledge-base/how-to-restore-your-charger/ |access-date=28 August 2025 |website=Wallbox}}</ref> If the app is unable to connect to the charger, and power cycling the charger does not fix it, there are 2 reset buttons inside the unit.
 ---Reference needed---
@@ Line 31: / Line 34: @@
 Any other combination of button pressing or holding will have no effect.
+==== Wallbox App ====
+The Wallbox app is designed to control all Wallbox chargers, not just the Quasar.
+In 2023, the app could be used to control the charge and discharge rate of the Quasar while the Quasar was running. In January 2024, an app update was pushed which changed how the charge rate is displayed. For all AC chargers this change is mostly cosmetic. For the Quasar, it removed the ability to change the discharge rate while the charger is running.
+The possible workarounds include:
+* Stop the discharge session, change the discharge rate, then restart the discharge session
+* Control the charger using OCPP
+* Control the charger using a reverse engineered script
+All of these options have drawbacks. ---reference relevant sections where they're written---
+When informed of the issue, Wallbox refused to make any further changes or fixes to the app.
 ==Incidents==