Octopus Energy: Difference between revisions
m No specific consumer right violation mentioned with weak sources |
Richardpruen (talk | contribs) →User freedom: Added sources and results of a telephone call to the solar team. |
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==Consumer-impact summary== | ==Consumer-impact summary== | ||
===User freedom=== | ===User freedom=== | ||
Though they offer tarifs that allow flexibility for battery owners, they only offer those for particular brands or manufacturers battery systems. This would include the systems they install, plus products from some selected manufacturers, a DIY battery system would not qualify for any special tarifs. That is disappointing for owners of battery systems from others/DIY battery systems, and means they miss out on considerable savings. Octopus will miss out on returning stored solar to the grid during peak times, increasing reliance on high carbon electricity. | Though they offer tarifs that allow flexibility for battery owners, they only offer those for particular brands or manufacturers battery systems. This would include the systems they install, plus products from some selected manufacturers, a DIY battery system would not qualify for any special tarifs. That is disappointing for owners of battery systems from others/DIY battery systems, and means they miss out on considerable savings. Octopus will miss out on returning stored solar to the grid during peak times, increasing reliance on high carbon electricity. <ref name=":0" /> <ref>{{Cite web |last=unknown |date=24 Sep 2025 |title=Solar PV & Home Battery General & Product Terms version 13 - updated on 08 September 2025. |url=https://octopus.energy/solar-terms-and-conditions-sept-2025/ |url-status=live |archive-url=https://web.archive.org/web/20250924172733/https://octopus.energy/solar-terms-and-conditions-sept-2025/ |archive-date=24 Sep 2025 |access-date=24 Sep 2025 |website=Octopus energy official site}}</ref> | ||
It is not very clear from the website that with a DIY battery storage system you cannot access any of the enhanced tarifs, you need to call the solar team on '''0808 196 6842'''. They were quite clear that the solar with battery tariff was only available with systems they install, or specific manufacturers battery products. | |||
The flux tarif page says this <ref>{{Cite web |last=unknown |date=24 Sep 2025 |title=Octopus Flux |url=https://octopus.energy/smart/flux/ |archive-url=https://web.archive.org/web/20250924174530/https://octopus.energy/smart/flux/ |archive-date=24 Sep 2025 |access-date=24 Sep 2025 |website=Octopus energy official site}}</ref> | |||
{{Quote box|quote=You need solar panels to be eligible for Octopus Flux, but they don't need to have been installed by us. If you're in the process of getting them installed, we can still start your switch.}} | |||
It would be preferable to make it clear that only some battery systems can apply, and list them if possible. | |||
===User Privacy=== | ===User Privacy=== | ||
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===Business model=== | ===Business model=== | ||
Info from octopus to be added from <ref>{{Cite web |last=unknown |date=2025-09-24 |title=Octopus Energy: built to last |url=https://octopus.energy/blog/built-to-last/ |access-date=2025-09-24 |website=Octopus official website}}</ref> | Info from octopus to be added from <ref name=":0">{{Cite web |last=unknown |date=2025-09-24 |title=Octopus Energy: built to last |url=https://octopus.energy/blog/built-to-last/ |access-date=2025-09-24 |website=Octopus official website}}</ref> | ||
===Market Control=== | ===Market Control=== | ||