Synology: Difference between revisions
→Incidents: Add paywalling of mail server for devices already purchased |
Add mention of Synology making VPN licenses free during the Covid19 pandemic to illustrate a negative trend in consumer friendliness for the company |
||
| Line 22: | Line 22: | ||
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]]. | This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]]. | ||
=== Paywalling mail server features for customers who already purchased the device (October 2025) === | ===Paywalling mail server features for customers who already purchased the device (October 2025)=== | ||
Synology announced that effective with the DSM 7.3 update, Synology Mail Station and Synology Mail Server would be replaced by Synology Mail Plus and Synology Mail Plus Server. The old programs would continue to function after the update, but would be blocked in subsequent updates and no longer receive security updates, rendering them factually useless in production use.<ref>{{Cite web |date=2025-10-08 |title=End-of-Availability Announcement for Mail Station and Synology Mail Server |url=https://www.synology.com/en-us/products/status/eol-mail-station-and-server |access-date=2025-10-21 |website=Synology}}</ref> | Synology announced that effective with the DSM 7.3 update, Synology Mail Station and Synology Mail Server would be replaced by Synology Mail Plus and Synology Mail Plus Server. The old programs would continue to function after the update, but would be blocked in subsequent updates and no longer receive security updates, rendering them factually useless in production use.<ref>{{Cite web |date=2025-10-08 |title=End-of-Availability Announcement for Mail Station and Synology Mail Server |url=https://www.synology.com/en-us/products/status/eol-mail-station-and-server |access-date=2025-10-21 |website=Synology}}</ref> | ||
| Line 28: | Line 28: | ||
This forces customers who purchased a NAS from Synology with the intention of using it as a mail server for more than five mail accounts to pay again for additional licenses, at the terms dictated by Synology, if they wish to continue to use e-mail server functionality of their NAS after the DSM 7.3 update. | This forces customers who purchased a NAS from Synology with the intention of using it as a mail server for more than five mail accounts to pay again for additional licenses, at the terms dictated by Synology, if they wish to continue to use e-mail server functionality of their NAS after the DSM 7.3 update. | ||
This marks a departure from past policies. For instance, in 2021 Synology removed the requirement for licenses for site-to-site VPNs when the Covid19 pandemic hit, and it has been free ever since.<ref>{{Cite web |last=Ngo |first=Dong |date=2021-09-28 |title=Synology Rolls out DSM 7.0.1 NAS Upgrade, Makes VPN Plus Free on Routers |url=https://dongknows.com/synology-rolls-out-dsm-7-0-1-free-vpn-plus/ |access-date=2025-10-21 |website=Dong Knows Tech}}</ref> | |||
===Removal of Hardware transcoding drivers (2025)=== | ===Removal of Hardware transcoding drivers (2025)=== | ||