Neato cloud shutdown: Difference between revisions

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The reason given for the cloud shutdown was due to "cybersecurity standards, compliance obligations, and regulations have advanced in ways that make it no longer possible to safely and sustainably operate these legacy systems."<ref name="TheVerge" />

=== Neato / Vorwerk Email - Your Robot Was Blocked ===

Note:- Placeholders added for user and robotnames<blockquote>Dear <username>,

We want to inform you that '''Neato cloud services are being phased out during Q4 2025'''.

Since Neato ceased operations in 2023, Vorwerk has continued maintaining the Neato cloud platform to honour the original five-year service promise. However, cybersecurity standards, compliance obligations, and regulations have advanced in ways that make it no longer possible to safely and sustainably operate these legacy systems.

'''What this means for you'''

* Your Neato robot '''<robotname>''' cannot connect anymore in the app.

* It will continue to function manually — simply press the button once to launch a full house run.

* Customer support and guidance remain available at neatorobotics.com.

This decision affects only Neato Robotics. Other Vorwerk products and services remain fully unaffected.

We know this change impacts how you use your Neato robot, and it was not taken lightly. It reflects our duty to protect your data, your safety, and your trust.

Thank you for your understanding and for being part of the Neato community all those years.</blockquote>

==Lawsuit==

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==Consumer response==

Many users reported their Neato devices working, however one Neato owner on Reddit filed a section 75 claim with their credit card company for a refund.<ref>{{Cite web|url=https://www.reddit.com/r/NeatoRobotics/comments/1o2tras/just_had_an_email_saying_the_severs_have_been/|title=Just had an email saying the severs have been shutdown.|work=Reddit|author=u/parkscon|date=2025-10-10|access-date=2025-10-25}}</ref> Other Neato users reported their routines still working after the announcement, with the OP saying, "should not be a petition. Should be a class action lawsuit" regarding an openPetition.<ref>{{Cite web|url=https://www.reddit.com/r/NeatoRobotics/comments/1ob4e1h/the_routines_still_work/|title=The routines still work|author=u/NursingHome773|work=Reddit|date=2025-10-19|access-date=2025-10-25}}</ref>

From Neato's email to product owners:<blockquote>'''What this means for you'''

* Your Neato robot '''<robot name>''' cannot connect anymore in the app.

* It will continue to function manually — simply press the button once to launch a full house run.

* Customer support and guidance remain available at neatorobotics.com.

This decision affects only Neato Robotics.</blockquote>

==References==

@@ Line 20: / Line 20: @@
 The reason given for the cloud shutdown was due to "cybersecurity standards, compliance obligations, and regulations have advanced in ways that make it no longer possible to safely and sustainably operate these legacy systems."<ref name="TheVerge" />
+=== Neato / Vorwerk Email - Your Robot Was Blocked ===
+Note:- Placeholders added for user and robotnames<blockquote>Dear <username>,
+We want to inform you that '''Neato cloud services are being phased out during Q4 2025'''.
+Since Neato ceased operations in 2023, Vorwerk has continued maintaining the Neato cloud platform to honour the original five-year service promise. However, cybersecurity standards, compliance obligations, and regulations have advanced in ways that make it no longer possible to safely and sustainably operate these legacy systems.
+'''What this means for you'''
+* Your Neato robot '''<robotname>''' cannot connect anymore in the app.
+* It will continue to function manually — simply press the button once to launch a full house run.
+* Customer support and guidance remain available at neatorobotics.com.
+This decision affects only Neato Robotics. Other Vorwerk products and services remain fully unaffected.
+We know this change impacts how you use your Neato robot, and it was not taken lightly. It reflects our duty to protect your data, your safety, and your trust.
+Thank you for your understanding and for being part of the Neato community all those years.</blockquote>
 ==Lawsuit==
@@ Line 27: / Line 45: @@
 ==Consumer response==
 Many users reported their Neato devices working, however one Neato owner on Reddit filed a section 75 claim with their credit card company for a refund.<ref>{{Cite web|url=https://www.reddit.com/r/NeatoRobotics/comments/1o2tras/just_had_an_email_saying_the_severs_have_been/|title=Just had an email saying the severs have been shutdown.|work=Reddit|author=u/parkscon|date=2025-10-10|access-date=2025-10-25}}</ref> Other Neato users reported their routines still working after the announcement, with the OP saying, "should not be a petition. Should be a class action lawsuit" regarding an openPetition.<ref>{{Cite web|url=https://www.reddit.com/r/NeatoRobotics/comments/1ob4e1h/the_routines_still_work/|title=The routines still work|author=u/NursingHome773|work=Reddit|date=2025-10-19|access-date=2025-10-25}}</ref>
+From Neato's email to product owners:<blockquote>'''What this means for you'''
+* Your Neato robot '''<robot name>''' cannot connect anymore in the app.
+* It will continue to function manually — simply press the button once to launch a full house run.
+* Customer support and guidance remain available at neatorobotics.com.
+This decision affects only Neato Robotics.</blockquote>
 ==References==