Moderation problems in online marketplaces: Difference between revisions
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======Item descriptions====== | ======Item descriptions====== | ||
In regards to item descriptions eBay has the following requirements:<ref>[[:File:E bay policy item description.png|"eBay seller item description policies"]] - wiki.rossmanngroup.com - accessed 2025-01-30</ref> | In regards to item descriptions eBay has the following requirements:<ref>[[:File:E bay policy item description.png|"eBay seller item description policies"]] - wiki.rossmanngroup.com - accessed 2025-01-30</ref> | ||
<blockquote>The listing page is where buyers get most of their information about an item. Information in the listing helps buyers decide what to buy and know what to expect when they receive the item. It's important to make sure that the listing is only used to describe the item for sale and to communicate the terms of the sale in a professional way. | |||
You're required to: | You're required to: | ||
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* Describe any defects or flaws in the item – this helps avoid problems or buyer dissatisfaction | * Describe any defects or flaws in the item – this helps avoid problems or buyer dissatisfaction | ||
Note: When selling a used, refurbished, or flawed item, you must include photos of the actual item for sale instead of a stock photo. | Note: When selling a used, refurbished, or flawed item, you must include photos of the actual item for sale instead of a stock photo. </blockquote> | ||
Any items that fail to meet description requirements should be at the very least temporarily taken off sale until the seller corrects the information. The "Note" section is also extremely important as it prohibits using stock photos for modified or flawed items. | |||
===Examples of moderation failures=== | ===Examples of moderation failures=== | ||