NZXT Flex: Difference between revisions

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===Inconsistent and misleading product specifications===

NZXT has an option to either buy a prebuilt gaming PC, or rent one (Flex). NZXT listed the estimated FPS in various games as the same between the bought and rented PC's, despite swapping out hardware. For example, a bought "Player: Three Prime" model would come with an RTX 4090, while the rental version only comes with a 4080 SUPER.<ref name=":4" /><ref name=":3">{{Cite web |last=Roth |first=Emma |date=1 Dec 2024 |title=Gamers Nexus claims NZXT’s Flex PC rental program is a ‘scam’ |url=https://www.theverge.com/2024/12/1/24310181/nzxt-pc-rental-program-gamers-nexus-investigation |url-status=live |access-date=18 Mar 2025 |website=[[The Verge]]}}</ref><ref>{{Cite web |last=Benfell |first=Grace |date=2 Dec 2024 |title=New Video Claims NZXT PC Rental Program Is "A Scam," Company Says It's Looking Into It |url=https://www.gamespot.com/articles/new-video-claims-nzxt-pc-rental-program-is-a-scam-company-says-its-looking-into-it/1100-6528179/ |url-status=live |access-date=18 Mar 2025 |website=GameSpot}}</ref> These two GPUs have vastly different performance, with the 4090 having an average of +25% over the 4080 SUPER.<ref>{{Cite web |last=@areej |date=26 Apr 2024 |title=NVIDIA RTX 4080 vs 4080 Super vs 4090: 34 Benchmark Comparisons |url=https://hardwaretimes.com/nvidia-rtx-4080-vs-4080-super-vs-4090/ |url-status=live |access-date=18 Mar 2025 |website=HardwareTimes}}</ref>

==Excessive fees==

The service has also been accused of having excessive credit-card-style punitive fees for late payments and chargebacks.<ref name=":4" />

~~Referencing~~ shipping policy<ref name=":0" />:

Their shipping policy states<ref name=":0" />:

"If Operator is unable to collect funds owed to Operator from Subscriber, the Operator shall be entitled to charge Subscriber five-percent (5%) of the outstanding balance owed, or $20.00, whichever is greater, every thirty (30) days, until Subscriber has paid the entire balance owed. Operator may, at Operator’s sole discretion, waive these fees, provided Subscriber promptly returns all Rental Devices received as part of this Subscription."

@@ Line 32: / Line 32: @@
 ===Inconsistent and misleading product specifications===
 NZXT has an option to either buy a prebuilt gaming PC, or rent one (Flex). NZXT listed the estimated FPS in various games as the same between the bought and rented PC's, despite swapping out hardware. For example, a bought "Player: Three Prime" model would come with an RTX 4090, while the rental version only comes with a 4080 SUPER.<ref name=":4" /><ref name=":3">{{Cite web |last=Roth |first=Emma |date=1 Dec 2024 |title=Gamers Nexus claims NZXT’s Flex PC rental program is a ‘scam’ |url=https://www.theverge.com/2024/12/1/24310181/nzxt-pc-rental-program-gamers-nexus-investigation |url-status=live |access-date=18 Mar 2025 |website=[[The Verge]]}}</ref><ref>{{Cite web |last=Benfell |first=Grace |date=2 Dec 2024 |title=New Video Claims NZXT PC Rental Program Is "A Scam," Company Says It's Looking Into It |url=https://www.gamespot.com/articles/new-video-claims-nzxt-pc-rental-program-is-a-scam-company-says-its-looking-into-it/1100-6528179/ |url-status=live |access-date=18 Mar 2025 |website=GameSpot}}</ref> These two GPUs have vastly different performance, with the 4090 having an average of +25% over the 4080 SUPER.<ref>{{Cite web |last=@areej |date=26 Apr 2024 |title=NVIDIA RTX 4080 vs 4080 Super vs 4090: 34 Benchmark Comparisons |url=https://hardwaretimes.com/nvidia-rtx-4080-vs-4080-super-vs-4090/ |url-status=live |access-date=18 Mar 2025 |website=HardwareTimes}}</ref>
 ==Excessive fees==
 The service has also been accused of having excessive credit-card-style punitive fees for late payments and chargebacks.<ref name=":4" />
-Referencing shipping policy<ref name=":0" />:
+Their shipping policy states<ref name=":0" />:
   "If Operator is unable to collect funds owed to Operator from Subscriber, the Operator shall be entitled to charge Subscriber five-percent (5%) of the outstanding balance owed, or $20.00, whichever is greater, every thirty (30) days, until Subscriber has paid the entire balance owed. Operator may, at Operator’s sole discretion, waive these fees, provided Subscriber promptly returns all Rental Devices received as part of this Subscription."