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|Website=https://www.7-eleven.com/
|Website=https://www.7-eleven.com/
|Description=Founded in 1927, it's an American retailer store that is an subsidiary of Seven-Eleven Japan, which is owned by Seven & I Holdings.
|Description=Founded in 1927, it's an American retailer store that is an subsidiary of Seven-Eleven Japan, which is owned by Seven & I Holdings.
}}'''[[wikipedia:7-11|7-Eleven]]''' is an American retailer store that is an subsidiary of Seven eleven Japan that is owned by Seven  & I Holdings. Founded in 1927 by Joe C. Thompson''',''' originally known as Southland Ice Company, operated [[wikipedia:Ice_house_(building)|ice houses]] in Dallas Texas until it became an subsidiary of Southland Corporation. As a result of new ownership, all the retailers were named to Tote'm Stores, until renamed to 7-eleven in 1947 to reflect their new hours at 7am - 11 pm. <ref>{{Cite web |author=Popular Timelines |date=2026-01-29 |title=7-Eleven |url=https://populartimelines.com/timeline/7-Eleven |url-status=live |access-date=2026-01-29 |website=Popular Timelines}}</ref>  
}}'''[[wikipedia:7-11|7-Eleven]]''' is an American retailer store that is an subsidiary of Seven eleven Japan that is owned by Seven  & I Holdings. Founded in 1927 by Joe C. Thompson''',''' originally known as Southland Ice Company, operated [[wikipedia:Ice_house_(building)|ice houses]] in Dallas Texas until it became an subsidiary of Southland Corporation. As a result of new ownership, all the retailers were named to Tote'm Stores, until renamed to 7-eleven in 1947 to reflect their new hours at 7am - 11 pm. <ref>{{Cite web |author=Popular Timelines |date=2026-01-29 |title=7-Eleven |url=https://populartimelines.com/timeline/7-Eleven |url-status=live |access-date=2026-01-29 |website=Popular Timelines |url-status=live |archive-url=http://web.archive.org/web/20250421041952/https://populartimelines.com/timeline/7-Eleven |archive-date=21 Apr 2025}}</ref>  


==Consumer-impact summary==
==Consumer-impact summary==
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On July 2, 2019, an customer contacted the company about unauthorized charges, resulting in an investigation     
On July 2, 2019, an customer contacted the company about unauthorized charges, resulting in an investigation     
[[File:7 eleven denmark attack.png|alt=7-Eleven Response to Denmark Attack on Twitter|thumb|Response to Denmark Attack on Twitter]]
[[File:7 eleven denmark attack.png|alt=7-Eleven Response to Denmark Attack on Twitter|thumb|Response to Denmark Attack on Twitter]]
that discovered hackers gaining access to some accounts,<ref>{{Cite web |date=2019-07-08 |title=7-Eleven Japan suspends mobile app after data breach |url=https://www.paymentsdive.com/ex/mpt/news/7-eleven-japan-suspends-mobile-app-after-data-breach/? |url-status=live |access-date=2026-01-31 |website=Payments Dive}}</ref> affecting 900 customers and resulting in more than $500,000 lost in fraudulent purchases.<ref name=":0">{{Cite web |last=Coble |first=Sarah |date=2019-10-19 |title=Drivers' Data Exposed in 7-Eleven Fuel App Breach |url=https://www.infosecurity-magazine.com/news/drivers-data-exposed-in-7eleven/ |url-status=live |access-date=2026-01-31 |website=Infosecurity Magazine}}</ref> The company issued an apology for the incident and stated that customers will be compensated for the incident, eventually leading to the creation of the customer support emergency number to help those affected. Two Chinese men were arrested in connection with this incident.     
that discovered hackers gaining access to some accounts,<ref>{{Cite web |date=2019-07-08 |title=7-Eleven Japan suspends mobile app after data breach |url=https://www.paymentsdive.com/ex/mpt/news/7-eleven-japan-suspends-mobile-app-after-data-breach/? |url-status=live |access-date=2026-01-31 |website=Payments Dive |url-status=live |archive-url=http://web.archive.org/web/20250722060552/https://www.paymentsdive.com/ex/mpt/news/7-eleven-japan-suspends-mobile-app-after-data-breach/? |archive-date=22 Jul 2025}}</ref> affecting 900 customers and resulting in more than $500,000 lost in fraudulent purchases.<ref name=":0">{{Cite web |last=Coble |first=Sarah |date=2019-10-19 |title=Drivers' Data Exposed in 7-Eleven Fuel App Breach |url=https://www.infosecurity-magazine.com/news/drivers-data-exposed-in-7eleven/ |url-status=live |access-date=2026-01-31 |website=Infosecurity Magazine |url-status=live |archive-url=http://web.archive.org/web/20250726000525/https://www.infosecurity-magazine.com/news/drivers-data-exposed-in-7eleven/ |archive-date=26 Jul 2025}}</ref> The company issued an apology for the incident and stated that customers will be compensated for the incident, eventually leading to the creation of the customer support emergency number to help those affected. Two Chinese men were arrested in connection with this incident.     


On October 25, 2019, an customer from Australia reported the breach when he was able to access other customers personal information. In response, 7-Eleven temporary shut down the app, describing it as "an maintenance issue", and opening the app at 5:30 pm.<ref name=":0" /> It is unclear how many customer's were affected,<ref>{{Cite web |last=Hudson |first=Kristin |date=2019-11-01 |title=7-Eleven Customer Data Exposed in App Security Breach |url=https://www.identityiq.com/articles/7-eleven-customer-data-exposed-in-app-security-breach |url-status=live |access-date=2026-01-31 |website=Identity IQ}}</ref> however the hacker was never found.
On October 25, 2019, an customer from Australia reported the breach when he was able to access other customers personal information. In response, 7-Eleven temporary shut down the app, describing it as "an maintenance issue", and opening the app at 5:30 pm.<ref name=":0" /> It is unclear how many customer's were affected,<ref>{{Cite web |last=Hudson |first=Kristin |date=2019-11-01 |title=7-Eleven Customer Data Exposed in App Security Breach |url=https://www.identityiq.com/articles/7-eleven-customer-data-exposed-in-app-security-breach |url-status=live |access-date=2026-01-31 |website=Identity IQ |url-status=live |archive-url=http://web.archive.org/web/20251207221445/https://www.identityiq.com/articles/7-eleven-customer-data-exposed-in-app-security-breach |archive-date=7 Dec 2025}}</ref> however the hacker was never found.




'''<big>7-Eleven Denmark Ransomware attack</big>'''
'''<big>7-Eleven Denmark Ransomware attack</big>'''


On August 8, 2022, 7-Eleven disclosed that around 175 stores checkout and payment systems were hacked, <ref>{{Cite web |last=Panettieri |first=Joe |date=2022-08-14 |title=7-Eleven Denmark Ransomware Cyberattack: Timeline Details and Recovery Updates |url=https://www.msspalert.com/news/7-eleven-denmark-cyberattack-details-and-recovery-timeline |url-status=live |access-date=2026-02-02 |website=MSSP Alert}}</ref> resulting in closure of 175 stores. The company initially responded by calling it an hacker attack, however on August 10, the company later backtracked and confirmed the attack was ransomware,<ref>{{Cite web |last=Cluley |first=Graham |date=2022-08-12 |title=Ransomware attack blamed for closure of all 7-Eleven stores in Denmark |url=https://www.tripwire.com/state-of-security/ransomware-attack-blamed-closure-7-eleven-stores-denmark |url-status=live |access-date=2026-02-02 |website=Fortra}}</ref> and on the same day, opened 110 of the original stores affected. It's not disclosed if any consumers were affected, or if any affiliated hacker groups were caught. <ref>{{Cite web |last=Abrams |first=Lawrence |date=2022-08-10 |title=7-Eleven Denmark confirms ransomware attack behind store closures |url=https://www.bleepingcomputer.com/news/security/7-eleven-denmark-confirms-ransomware-attack-behind-store-closures/ |url-status=live |access-date=2026-02-02 |website=Bleeping Computer}}</ref>
On August 8, 2022, 7-Eleven disclosed that around 175 stores checkout and payment systems were hacked, <ref>{{Cite web |last=Panettieri |first=Joe |date=2022-08-14 |title=7-Eleven Denmark Ransomware Cyberattack: Timeline Details and Recovery Updates |url=https://www.msspalert.com/news/7-eleven-denmark-cyberattack-details-and-recovery-timeline |url-status=live |access-date=2026-02-02 |website=MSSP Alert |url-status=live |archive-url=http://web.archive.org/web/20251008001602/https://www.msspalert.com/news/7-eleven-denmark-cyberattack-details-and-recovery-timeline |archive-date=8 Oct 2025}}</ref> resulting in closure of 175 stores. The company initially responded by calling it an hacker attack, however on August 10, the company later backtracked and confirmed the attack was ransomware,<ref>{{Cite web |last=Cluley |first=Graham |date=2022-08-12 |title=Ransomware attack blamed for closure of all 7-Eleven stores in Denmark |url=https://www.tripwire.com/state-of-security/ransomware-attack-blamed-closure-7-eleven-stores-denmark |url-status=live |access-date=2026-02-02 |website=Fortra |url-status=live |archive-url=http://web.archive.org/web/20251118185044/https://www.tripwire.com/state-of-security/ransomware-attack-blamed-closure-7-eleven-stores-denmark |archive-date=18 Nov 2025}}</ref> and on the same day, opened 110 of the original stores affected. It's not disclosed if any consumers were affected, or if any affiliated hacker groups were caught. <ref>{{Cite web |last=Abrams |first=Lawrence |date=2022-08-10 |title=7-Eleven Denmark confirms ransomware attack behind store closures |url=https://www.bleepingcomputer.com/news/security/7-eleven-denmark-confirms-ransomware-attack-behind-store-closures/ |url-status=live |access-date=2026-02-02 |website=Bleeping Computer |url-status=live |archive-url=http://web.archive.org/web/20251209145559/https://www.bleepingcomputer.com/news/security/7-eleven-denmark-confirms-ransomware-attack-behind-store-closures/ |archive-date=9 Dec 2025}}</ref>




'''<big>7-Eleven Fuel Pump Problem</big>'''  
'''<big>7-Eleven Fuel Pump Problem</big>'''  


In 2008, the Office of Fair Trading conducted an investigation in an 7-Eleven store from Australia that concluded in numerous items being overcharged. A year later, the Office of Fair Trading found that the original items were still overpriced, resulting in 7-Eleven receiving a fine of $4000. <ref>{{Cite web |last=Lawlor |first=Peter |date=2009-06-24 |title=7-Eleven store fined for false price scans |url=https://statements.qld.gov.au/statements/57188 |url-status=live |access-date=2026-02-02 |website=The Queensland Cabinet and Ministerial Directory}}</ref><ref>{{Cite web |last=Ayrouth |first=Elie |date=2011-05-17 |title=Is 7-Eleven Overcharging You At The Register? |url=https://www.foodbeast.com/news/is-7-eleven-overcharging-you-at-the-register/ |url-status=live |access-date=2026-02-02 |website=Food Beast}}</ref><ref>{{Cite web |date=2009-06-24 |title=7-Eleven fined for overcharging |url=https://www.brisbanetimes.com.au/national/queensland/7eleven-fined-for-overcharging-20090624-cw5w.html |url-status=live |access-date=2026-02-02 |website=Brisbane Times}}</ref>
In 2008, the Office of Fair Trading conducted an investigation in an 7-Eleven store from Australia that concluded in numerous items being overcharged. A year later, the Office of Fair Trading found that the original items were still overpriced, resulting in 7-Eleven receiving a fine of $4000. <ref>{{Cite web |last=Lawlor |first=Peter |date=2009-06-24 |title=7-Eleven store fined for false price scans |url=https://statements.qld.gov.au/statements/57188 |url-status=live |access-date=2026-02-02 |website=The Queensland Cabinet and Ministerial Directory}}</ref><ref>{{Cite web |last=Ayrouth |first=Elie |date=2011-05-17 |title=Is 7-Eleven Overcharging You At The Register? |url=https://www.foodbeast.com/news/is-7-eleven-overcharging-you-at-the-register/ |url-status=live |access-date=2026-02-02 |website=Food Beast |url-status=live |archive-url=https://web.archive.org/web/20260215213128/https://www.foodbeast.com/news/is-7-eleven-overcharging-you-at-the-register/ |archive-date=15 Feb 2026}}</ref><ref>{{Cite web |date=2009-06-24 |title=7-Eleven fined for overcharging |url=https://www.brisbanetimes.com.au/national/queensland/7eleven-fined-for-overcharging-20090624-cw5w.html |url-status=live |access-date=2026-02-02 |website=Brisbane Times}}</ref>


In 2018, it was reported that 7-Eleven was charging customers while the gas nozzle was not being used. When one customer reported this to the store clerk, the clerk responded with," there was nothing that can be done".  After news of this incident gain traction with videos and news outlets reporting on the situation, 7-Eleven responded by shutting down the pumps and repairing it immediately, however it's unknown if customers were ever refunded. <ref>{{Cite web |last=Gatollari |first=Mustafa |date=2025-06-20 |title=Wonder How Long I Left It In:’ Driver Fills Up Gas at 7-Eleven. Then She Catches the Pump Still Charging After She’s Finished |url=https://www.motor1.com/news/763262/7-eleven-pump-charges-after-done-fueling/ |url-status=live |access-date=2026-02-02 |website=motor1.com}}</ref> <ref>{{Cite web |last=Meredith |first=Michelle |date=2018-05-30 |title=Ghost gas pump charges Orange County customers while they aren’t pumping |url=https://www.wesh.com/article/ghost-gas-pump-charges-orange-county-customers-while-they-arent-pumping/20956685 |url-status=live |access-date=2026-02-02 |website=Wesh}}</ref><ref>{{Cite web |last=Derridj |first=Mustapha |date=2025-08-10 |title=She Fills Up at 7-Eleven… and Notices the Pump Keeps Charging Even After It Stops |url=https://thenewswheel.com/she-fills-up-at-7-eleven-and-notices-the-pump-keeps-charging-even-after-it-stops/ |url-status=live |access-date=2026-02-02 |website=The News Wheel}}</ref>
In 2018, it was reported that 7-Eleven was charging customers while the gas nozzle was not being used. When one customer reported this to the store clerk, the clerk responded with," there was nothing that can be done".  After news of this incident gain traction with videos and news outlets reporting on the situation, 7-Eleven responded by shutting down the pumps and repairing it immediately, however it's unknown if customers were ever refunded. <ref>{{Cite web |last=Gatollari |first=Mustafa |date=2025-06-20 |title=Wonder How Long I Left It In:’ Driver Fills Up Gas at 7-Eleven. Then She Catches the Pump Still Charging After She’s Finished |url=https://www.motor1.com/news/763262/7-eleven-pump-charges-after-done-fueling/ |url-status=live |access-date=2026-02-02 |website=motor1.com |url-status=live |archive-url=http://web.archive.org/web/20250723101550/https://www.motor1.com/news/763262/7-eleven-pump-charges-after-done-fueling/ |archive-date=23 Jul 2025}}</ref> <ref>{{Cite web |last=Meredith |first=Michelle |date=2018-05-30 |title=Ghost gas pump charges Orange County customers while they aren’t pumping |url=https://www.wesh.com/article/ghost-gas-pump-charges-orange-county-customers-while-they-arent-pumping/20956685 |url-status=live |access-date=2026-02-02 |website=Wesh |url-status=live |archive-url=http://web.archive.org/web/20211025224103/https://www.wesh.com/article/ghost-gas-pump-charges-orange-county-customers-while-they-arent-pumping/20956685 |archive-date=25 Oct 2021}}</ref><ref>{{Cite web |last=Derridj |first=Mustapha |date=2025-08-10 |title=She Fills Up at 7-Eleven… and Notices the Pump Keeps Charging Even After It Stops |url=https://thenewswheel.com/she-fills-up-at-7-eleven-and-notices-the-pump-keeps-charging-even-after-it-stops/ |url-status=live |access-date=2026-02-02 |website=The News Wheel |url-status=live |archive-url=http://web.archive.org/web/20250903114329/https://thenewswheel.com/she-fills-up-at-7-eleven-and-notices-the-pump-keeps-charging-even-after-it-stops/ |archive-date=3 Sep 2025}}</ref>


On October 3, 2022, several people reported after paying for gas at 7-Eleven, the customers ended up with water in their tanks. The company responded by saying," ''"We received reports of tainted gas at 20955 Davenport Dr. in Sterling, VA and are currently investigating this matter further. Customers who believe their car was impacted may call 1-800-255-0711."'' Customers who reached out to the phone number experience slow responses. <ref>{{Cite web |last=FLORES |first=CHRISTIAN |date=2022-10-16 |title=2 more people had water in gas tank after fueling at Va. 7-Eleven, state confirms reports |url=https://kutv.com/news/nation-world/2-more-people-had-water-in-gas-tank-after-fueling-at-va-7-eleven-state-confirms-reports-sterling-locations-documentation-identical-car-issues-virginia-department-of-agriculture-and-consumer-services-tainted-gas-reports |url-status=live |access-date=2026-02-02 |website=2KUTV}}</ref><ref>{{Cite web |last=Flores |first=Christian |date=2022-10-16 |title=2 other people had water in gas tank after fueling at Sterling 7-Eleven, complaint reveals |url=https://wjla.com/news/local/7-eleven-gas-station-water-in-gas-tanks-sterling-loudoun-county-virginia-department-of-agriculture-and-consumer-services-vdacs-car-problems-mechanic |url-status=live |access-date=2026-02-02 |website=Fox17}}</ref>
On October 3, 2022, several people reported after paying for gas at 7-Eleven, the customers ended up with water in their tanks. The company responded by saying," ''"We received reports of tainted gas at 20955 Davenport Dr. in Sterling, VA and are currently investigating this matter further. Customers who believe their car was impacted may call 1-800-255-0711."'' Customers who reached out to the phone number experience slow responses. <ref>{{Cite web |last=FLORES |first=CHRISTIAN |date=2022-10-16 |title=2 more people had water in gas tank after fueling at Va. 7-Eleven, state confirms reports |url=https://kutv.com/news/nation-world/2-more-people-had-water-in-gas-tank-after-fueling-at-va-7-eleven-state-confirms-reports-sterling-locations-documentation-identical-car-issues-virginia-department-of-agriculture-and-consumer-services-tainted-gas-reports |url-status=live |access-date=2026-02-02 |website=2KUTV}}</ref><ref>{{Cite web |last=Flores |first=Christian |date=2022-10-16 |title=2 other people had water in gas tank after fueling at Sterling 7-Eleven, complaint reveals |url=https://wjla.com/news/local/7-eleven-gas-station-water-in-gas-tanks-sterling-loudoun-county-virginia-department-of-agriculture-and-consumer-services-vdacs-car-problems-mechanic |url-status=live |access-date=2026-02-02 |website=Fox17 |url-status=live |archive-url=http://web.archive.org/web/20240702163215/https://wjla.com/news/local/7-eleven-gas-station-water-in-gas-tanks-sterling-loudoun-county-virginia-department-of-agriculture-and-consumer-services-vdacs-car-problems-mechanic |archive-date=2 Jul 2024}}</ref>


A customer named Bradly had a comment about the situation, saying, "I would love for them to respond and compensate me for everything I've had to pay for so far."
A customer named Bradly had a comment about the situation, saying, "I would love for them to respond and compensate me for everything I've had to pay for so far."
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|7-Eleven Collected Facial Imagery of customers in Australia
|7-Eleven Collected Facial Imagery of customers in Australia
|2020
|2020
|In June 2020, 7-Eleven introduced an survey called feedback kiosks that customers voluntary participate in a survey about their experience. Conducted on tablets, it collected facial images of customers without their consent.<ref>{{Cite web |last=Kwan |first=Campbell |date=2021-10-13 |title=7-Eleven breached customer privacy by collecting facial imagery without consent |url=https://www.zdnet.com/article/7-eleven-collected-customer-facial-imagery-during-in-store-surveys-without-consent/ |url-status=live |archive-url=https://web.archive.org/web/20260131225830/https://www.zdnet.com/article/7-eleven-collected-customer-facial-imagery-during-in-store-surveys-without-consent/ |archive-date=2026-01-31 |access-date=2026-01-31 |website=ZDnet}}</ref><ref>{{Cite web |last=Marzouk |first=Zack |date=2021-10-14 |title=7-Eleven biometric data collection found in breach of Australian privacy laws |url=https://www.itpro.com/security/privacy/361232/7-eleven-biometrics-data-breached-australia-data-laws |url-status=live |archive-url=https://web.archive.org/web/20260131230152/https://www.itpro.com/security/privacy/361232/7-eleven-biometrics-data-breached-australia-data-laws |archive-date=2026-01-31 |access-date=2026-01-31 |website=ITPro}}</ref><ref>{{Cite web |date=2022-02-07 |title=Privacy and biometric information. 7-Eleven breaches customer’s privacy |url=https://kkilawyers.com.au/privacy-and-biometric-information-7-eleven-breaches-customers-privacy/ |url-status=live |access-date=2026-01-31 |website=Kalus Kenny Intelex Lawyers}}</ref><ref>{{Cite web |last=Thomas |first=Liisa |last2=Dao |first2=Anne |date=2021-11-17 |title=Australia Objects to 7-Eleven’s In-Store Use of Facial Recognition Technology |url=https://www.eyeonprivacy.com/2021/11/australia-objects-to-store-use-facial-recognition-technology/ |url-status=live |website=Sheppard Mullin}}</ref><ref>{{Cite web |last=Chapman |first=Alex |last2=Mitchell |first2=Stefan |date=2021-10-14 |title=7-Eleven told to delete customers’ photos after facial recognition software falls under privacy commissioner’s scope |url=https://7news.com.au/technology/7-eleven-told-to-delete-customers-photos-after-facial-recognition-software-falls-under-privacy-commissioners-scope-c-4236266 |url-status=live |access-date=2026-01-31 |website=7News}}</ref>
|In June 2020, 7-Eleven introduced an survey called feedback kiosks that customers voluntary participate in a survey about their experience. Conducted on tablets, it collected facial images of customers without their consent.<ref>{{Cite web |last=Kwan |first=Campbell |date=2021-10-13 |title=7-Eleven breached customer privacy by collecting facial imagery without consent |url=https://www.zdnet.com/article/7-eleven-collected-customer-facial-imagery-during-in-store-surveys-without-consent/ |url-status=live |archive-url=https://web.archive.org/web/20260131225830/https://www.zdnet.com/article/7-eleven-collected-customer-facial-imagery-during-in-store-surveys-without-consent/ |archive-date=2026-01-31 |access-date=2026-01-31 |website=ZDnet}}</ref><ref>{{Cite web |last=Marzouk |first=Zack |date=2021-10-14 |title=7-Eleven biometric data collection found in breach of Australian privacy laws |url=https://www.itpro.com/security/privacy/361232/7-eleven-biometrics-data-breached-australia-data-laws |url-status=live |archive-url=https://web.archive.org/web/20260131230152/https://www.itpro.com/security/privacy/361232/7-eleven-biometrics-data-breached-australia-data-laws |archive-date=2026-01-31 |access-date=2026-01-31 |website=ITPro}}</ref><ref>{{Cite web |date=2022-02-07 |title=Privacy and biometric information. 7-Eleven breaches customer’s privacy |url=https://kkilawyers.com.au/privacy-and-biometric-information-7-eleven-breaches-customers-privacy/ |url-status=live |access-date=2026-01-31 |website=Kalus Kenny Intelex Lawyers |url-status=live |archive-url=http://web.archive.org/web/20250331205556/https://kkilawyers.com.au/privacy-and-biometric-information-7-eleven-breaches-customers-privacy/ |archive-date=31 Mar 2025}}</ref><ref>{{Cite web |last=Thomas |first=Liisa |last2=Dao |first2=Anne |date=2021-11-17 |title=Australia Objects to 7-Eleven’s In-Store Use of Facial Recognition Technology |url=https://www.eyeonprivacy.com/2021/11/australia-objects-to-store-use-facial-recognition-technology/ |url-status=live |website=Sheppard Mullin |url-status=live |archive-url=http://web.archive.org/web/20250914220601/https://www.eyeonprivacy.com/2021/11/australia-objects-to-store-use-facial-recognition-technology/ |archive-date=14 Sep 2025}}</ref><ref>{{Cite web |last=Chapman |first=Alex |last2=Mitchell |first2=Stefan |date=2021-10-14 |title=7-Eleven told to delete customers’ photos after facial recognition software falls under privacy commissioner’s scope |url=https://7news.com.au/technology/7-eleven-told-to-delete-customers-photos-after-facial-recognition-software-falls-under-privacy-commissioners-scope-c-4236266 |url-status=live |access-date=2026-01-31 |website=7News |url-status=live |archive-url=http://web.archive.org/web/20250212011620/https://7news.com.au/technology/7-eleven-told-to-delete-customers-photos-after-facial-recognition-software-falls-under-privacy-commissioners-scope-c-4236266 |archive-date=12 Feb 2025}}</ref>
|7-Eleven was ordered to cease this practice and destroy any collected data.
|7-Eleven was ordered to cease this practice and destroy any collected data.
|
|
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|False advertising on JUUL e-cigarettes.
|False advertising on JUUL e-cigarettes.
|2021
|2021
|7-Eleven was sued for false advertising of the product, JUUL e-cigarettes, for alleging that it was a safer alternative to traditional cigarettes, which prior to 2018, claimed that it contained no nicotine.<ref>{{Cite web |last=Smith |first=Anna |date=2021-10-18 |title=7-Eleven Hit With Class Action for Allegedly Hiding Harmfulness of JUUL Products |url=https://topclassactions.com/lawsuit-settlements/consumer-products/ecigarette/7-eleven-hit-with-class-action-for-allegedly-hiding-harmfulness-of-juul-products/ |url-status=live |access-date=2026-01-31 |website=Top Class Actions}}</ref><ref>{{Cite web |date=2026-01-31 |title=JUUL E-cigarettes Sold at 7-Eleven |url=https://truthinadvertising.org/class-action/juul-e-cigarettes-sold-at-7-eleven/ |url-status=live |access-date=2026-01-31 |website=Truth in Advertising}}</ref><ref>{{Cite web |last=Rizzi |first=Corrado |date=2021-10-18 |title=Class Action Claims 7-Eleven Failed to Warn of Juul E-Cigarette Dangers |url=https://www.classaction.org/news/class-action-claims-7-eleven-failed-to-warn-of-juul-e-cigarette-dangers |url-status=live |access-date=2026-01-31 |website=Class Action}}</ref><ref>{{Cite web |last=Thrasher |first=Tyler |date=2025-09-09 |title=7-Eleven to pay $1.2 million to settle lawsuit over illegal vape sales near DC schools |url=https://www.fox5dc.com/news/7-eleven-pay-1-2-million-settle-lawsuit-over-illegal-vape-sales-near-dc-schools |url-status=live |access-date=2026-01-31 |website=Fox5 Washington DC}}</ref>
|7-Eleven was sued for false advertising of the product, JUUL e-cigarettes, for alleging that it was a safer alternative to traditional cigarettes, which prior to 2018, claimed that it contained no nicotine.<ref>{{Cite web |last=Smith |first=Anna |date=2021-10-18 |title=7-Eleven Hit With Class Action for Allegedly Hiding Harmfulness of JUUL Products |url=https://topclassactions.com/lawsuit-settlements/consumer-products/ecigarette/7-eleven-hit-with-class-action-for-allegedly-hiding-harmfulness-of-juul-products/ |url-status=live |access-date=2026-01-31 |website=Top Class Actions}}</ref><ref>{{Cite web |date=2026-01-31 |title=JUUL E-cigarettes Sold at 7-Eleven |url=https://truthinadvertising.org/class-action/juul-e-cigarettes-sold-at-7-eleven/ |url-status=live |access-date=2026-01-31 |website=Truth in Advertising |url-status=live |archive-url=http://web.archive.org/web/20251211213331/https://truthinadvertising.org/class-action/juul-e-cigarettes-sold-at-7-eleven/ |archive-date=11 Dec 2025}}</ref><ref>{{Cite web |last=Rizzi |first=Corrado |date=2021-10-18 |title=Class Action Claims 7-Eleven Failed to Warn of Juul E-Cigarette Dangers |url=https://www.classaction.org/news/class-action-claims-7-eleven-failed-to-warn-of-juul-e-cigarette-dangers |url-status=live |access-date=2026-01-31 |website=Class Action |url-status=live |archive-url=http://web.archive.org/web/20211129055212/https://www.classaction.org/news/class-action-claims-7-eleven-failed-to-warn-of-juul-e-cigarette-dangers |archive-date=29 Nov 2021}}</ref><ref>{{Cite web |last=Thrasher |first=Tyler |date=2025-09-09 |title=7-Eleven to pay $1.2 million to settle lawsuit over illegal vape sales near DC schools |url=https://www.fox5dc.com/news/7-eleven-pay-1-2-million-settle-lawsuit-over-illegal-vape-sales-near-dc-schools |url-status=live |access-date=2026-01-31 |website=Fox5 Washington DC |url-status=live |archive-url=http://web.archive.org/web/20251008065822/https://www.fox5dc.com/news/7-eleven-pay-1-2-million-settle-lawsuit-over-illegal-vape-sales-near-dc-schools |archive-date=8 Oct 2025}}</ref>
|The lawsuit was settled, with 7-Eleven paying $1.2 million and having the company implement a monitoring program.
|The lawsuit was settled, with 7-Eleven paying $1.2 million and having the company implement a monitoring program.
|
|
Line 69: Line 69:
|7-Eleven False Advertising on Onion Chips
|7-Eleven False Advertising on Onion Chips
|2021
|2021
|A class action lawsuit alleges 7-Eleven is misleading customers with their product “Yumions” as an “crunchy onion snack”, while only containing small amounts of onions.<ref>{{Cite web |last=Shaak |first=Erin |date=2021-01-12 |title=7-Eleven ‘Yumions’ Packaging Misleads Consumers About Onion Content, Class Action Says |url=https://www.classaction.org/news/7-eleven-yumions-packaging-misleads-consumers-about-onion-content-class-action-says |access-date=2026-01-31 |website=Class Action}}</ref><ref>{{Cite web |date=2026-01-31 |title=Yumions Crunchy Onion Snacks |url=https://truthinadvertising.org/class-action/yumions-crunchy-onion-snacks/ |url-status=live |access-date=2026-01-31 |website=Truth in Advertising}}</ref>
|A class action lawsuit alleges 7-Eleven is misleading customers with their product “Yumions” as an “crunchy onion snack”, while only containing small amounts of onions.<ref>{{Cite web |last=Shaak |first=Erin |date=2021-01-12 |title=7-Eleven ‘Yumions’ Packaging Misleads Consumers About Onion Content, Class Action Says |url=https://www.classaction.org/news/7-eleven-yumions-packaging-misleads-consumers-about-onion-content-class-action-says |access-date=2026-01-31 |website=Class Action |url-status=live |archive-url=http://web.archive.org/web/20210811031951/https://www.classaction.org/news/7-eleven-yumions-packaging-misleads-consumers-about-onion-content-class-action-says |archive-date=11 Aug 2021}}</ref><ref>{{Cite web |date=2026-01-31 |title=Yumions Crunchy Onion Snacks |url=https://truthinadvertising.org/class-action/yumions-crunchy-onion-snacks/ |url-status=live |access-date=2026-01-31 |website=Truth in Advertising |url-status=live |archive-url=http://web.archive.org/web/20251212032659/https://truthinadvertising.org/class-action/yumions-crunchy-onion-snacks/ |archive-date=12 Dec 2025}}</ref>
|The case is still ongoing
|The case is still ongoing
|
|
Line 75: Line 75:
|7-Eleven Collected Biometric Data of customers in Illinois
|7-Eleven Collected Biometric Data of customers in Illinois
|2022
|2022
|7-Eleven used surveillance system from Clickit to collect biometric data from customers without their knowledge, violating the Illinois Biometric Information Privacy Act.<ref>{{Cite web |last=Rizzi |first=Corrado |date=2022-04-26 |title=7-Eleven Hit with Class Action Over Alleged Collection of Biometric Data in Illinois Stores |url=https://www.classaction.org/news/7-eleven-hit-with-class-action-over-alleged-collection-of-biometric-data-in-illinois-stores |url-status=live |access-date=2026-01-31 |website=Class Action}}</ref><ref>{{Cite web |date=2022-04-27 |title=7-Eleven Class Action Alleges Retailer Violates Customers’ Biometric Privacy |url=https://topclassactions.com/lawsuit-settlements/privacy/7-eleven-class-action-alleges-retailer-violates-customers-biometric-privacy/ |url-status=live |access-date=2026-01-31 |website=Top Class Actions}}</ref><ref>{{Cite web |date=2022-04-28 |title=7-Eleven Faces Class-Action Suit Over Collection of Biometric Customer Data |url=https://csnews.com/7-eleven-faces-class-action-suit-over-collection-biometric-customer-data |url-status=live |access-date=2026-01-31 |website=Convenience Store News}}</ref><ref>{{Cite web |date=2026-01-31 |title=Hess et al v. 7-Eleven, Inc. |url=https://dockets.justia.com/docket/illinois/ilndce/1:2022cv02131/414495 |url-status=live |access-date=2026-01-31 |website=Justia Dockets & Findings}}</ref><ref>{{Cite web |last=Shah |first=Manish |date=2022-04-25 |title=Hess v. 7-Eleven, Inc. (1:22-cv-02131) |url=https://www.courtlistener.com/docket/63261889/hess-v-7-eleven-inc/ |url-status=live |access-date=2026-01-31 |website=Court Listener}}</ref>
|7-Eleven used surveillance system from Clickit to collect biometric data from customers without their knowledge, violating the Illinois Biometric Information Privacy Act.<ref>{{Cite web |last=Rizzi |first=Corrado |date=2022-04-26 |title=7-Eleven Hit with Class Action Over Alleged Collection of Biometric Data in Illinois Stores |url=https://www.classaction.org/news/7-eleven-hit-with-class-action-over-alleged-collection-of-biometric-data-in-illinois-stores |url-status=live |access-date=2026-01-31 |website=Class Action |url-status=live |archive-url=http://web.archive.org/web/20240630035934/https://www.classaction.org/news/7-eleven-hit-with-class-action-over-alleged-collection-of-biometric-data-in-illinois-stores |archive-date=30 Jun 2024}}</ref><ref>{{Cite web |date=2022-04-27 |title=7-Eleven Class Action Alleges Retailer Violates Customers’ Biometric Privacy |url=https://topclassactions.com/lawsuit-settlements/privacy/7-eleven-class-action-alleges-retailer-violates-customers-biometric-privacy/ |url-status=live |access-date=2026-01-31 |website=Top Class Actions |url-status=live |archive-url=http://web.archive.org/web/20220427163602/https://topclassactions.com/lawsuit-settlements/privacy/7-eleven-class-action-alleges-retailer-violates-customers-biometric-privacy/ |archive-date=27 Apr 2022}}</ref><ref>{{Cite web |date=2022-04-28 |title=7-Eleven Faces Class-Action Suit Over Collection of Biometric Customer Data |url=https://csnews.com/7-eleven-faces-class-action-suit-over-collection-biometric-customer-data |url-status=live |access-date=2026-01-31 |website=Convenience Store News |url-status=live |archive-url=http://web.archive.org/web/20250212044337/https://csnews.com/7-eleven-faces-class-action-suit-over-collection-biometric-customer-data |archive-date=12 Feb 2025}}</ref><ref>{{Cite web |date=2026-01-31 |title=Hess et al v. 7-Eleven, Inc. |url=https://dockets.justia.com/docket/illinois/ilndce/1:2022cv02131/414495 |url-status=live |access-date=2026-01-31 |website=Justia Dockets & Findings}}</ref><ref>{{Cite web |last=Shah |first=Manish |date=2022-04-25 |title=Hess v. 7-Eleven, Inc. (1:22-cv-02131) |url=https://www.courtlistener.com/docket/63261889/hess-v-7-eleven-inc/ |url-status=live |access-date=2026-01-31 |website=Court Listener}}</ref>
|The case was dismissed without prejudice by the plaintiff,  however the reason or behind remains unknown.
|The case was dismissed without prejudice by the plaintiff,  however the reason or behind remains unknown.
|
|
Line 81: Line 81:
|7-Eleven false advertising Wellness Tonic as better alternative to alcohol
|7-Eleven false advertising Wellness Tonic as better alternative to alcohol
|2023
|2023
|7-Eleven and the manufacturer, Botanic Tonics, advertised Feel Free Wellness Tonics, as a safe, sober, and healthy alternative to alcohol despite containing kratom, an addictive opioid.<ref>{{Cite web |last=Mehorter |first=Kelly |date=2025-04-15 |title=$8.75 Million Botanic Tonics Settlement Reached in Feel Free Kratom Lawsuit |url=https://www.classaction.org/news/8.75-million-botanic-tonics-settlement-reached-in-feel-free-kratom-lawsuit |url-status=live |access-date=2026-01-31 |website=Class Action}}</ref><ref>{{Cite web |last=Avery |first=Brad |date=2023-04-06 |title=Class Action Alleges Feel Free, 7-Eleven Misled Consumers About Addiction Risk |url=https://www.bevnet.com/news/2023/class-action-alleges-feel-free-7-eleven-misled-consumers-about-addiction-risk/ |url-status=live |archive-url=https://web.archive.org/web/20260131234902/https://www.bevnet.com/news/2023/class-action-alleges-feel-free-7-eleven-misled-consumers-about-addiction-risk/ |archive-date=2026-01-31 |access-date=2026-01-31 |website=bevnet}}</ref><ref>{{Cite web |last=Hanson |first=Natalie |date=2023-12-21 |title=7-Eleven must face liability claims over sales of a drink containing kratom |url=https://www.courthousenews.com/7-eleven-must-face-liability-claims-for-selling-drink-containing-kratom/ |url-status=live |access-date=2026-01-31 |website=Courthouse News Service}}</ref><ref>{{Cite web |date=2026-01-31 |title=Torres v. Botanic Tonics, LLC |url=https://www.courtlistener.com/opinion/9610947/torres-v-botanic-tonics-llc/ |url-status=live |archive-url=https://cases.justia.com/federal/district-courts/california/candce/3:2023cv01460/410183/82/0.pdf |archive-date=2023-12-21|website=Court Listener}}</ref>
|7-Eleven and the manufacturer, Botanic Tonics, advertised Feel Free Wellness Tonics, as a safe, sober, and healthy alternative to alcohol despite containing kratom, an addictive opioid.<ref>{{Cite web |last=Mehorter |first=Kelly |date=2025-04-15 |title=$8.75 Million Botanic Tonics Settlement Reached in Feel Free Kratom Lawsuit |url=https://www.classaction.org/news/8.75-million-botanic-tonics-settlement-reached-in-feel-free-kratom-lawsuit |url-status=live |access-date=2026-01-31 |website=Class Action |url-status=live |archive-url=http://web.archive.org/web/20260126154127/https://www.classaction.org/news/8.75-million-botanic-tonics-settlement-reached-in-feel-free-kratom-lawsuit |archive-date=26 Jan 2026}}</ref><ref>{{Cite web |last=Avery |first=Brad |date=2023-04-06 |title=Class Action Alleges Feel Free, 7-Eleven Misled Consumers About Addiction Risk |url=https://www.bevnet.com/news/2023/class-action-alleges-feel-free-7-eleven-misled-consumers-about-addiction-risk/ |url-status=live |archive-url=https://web.archive.org/web/20260131234902/https://www.bevnet.com/news/2023/class-action-alleges-feel-free-7-eleven-misled-consumers-about-addiction-risk/ |archive-date=2026-01-31 |access-date=2026-01-31 |website=bevnet}}</ref><ref>{{Cite web |last=Hanson |first=Natalie |date=2023-12-21 |title=7-Eleven must face liability claims over sales of a drink containing kratom |url=https://www.courthousenews.com/7-eleven-must-face-liability-claims-for-selling-drink-containing-kratom/ |url-status=live |access-date=2026-01-31 |website=Courthouse News Service |url-status=live |archive-url=http://web.archive.org/web/20240711020904/https://www.courthousenews.com/7-eleven-must-face-liability-claims-for-selling-drink-containing-kratom/ |archive-date=11 Jul 2024}}</ref><ref>{{Cite web |date=2026-01-31 |title=Torres v. Botanic Tonics, LLC |url=https://www.courtlistener.com/opinion/9610947/torres-v-botanic-tonics-llc/ |url-status=live |archive-url=https://cases.justia.com/federal/district-courts/california/candce/3:2023cv01460/410183/82/0.pdf |archive-date=2023-12-21|website=Court Listener}}</ref>
|The case reached a settlement of $8,750,000, requiring 7-Eleven to add kratom warnings on product labels and advertisements.
|The case reached a settlement of $8,750,000, requiring 7-Eleven to add kratom warnings on product labels and advertisements.
|
|
Line 87: Line 87:
|7-Eleven acquiring an fuel outlet without prior notice
|7-Eleven acquiring an fuel outlet without prior notice
|2023
|2023
|7-Eleven violated an 2018 FTC consent order that prohibited acquiring fuel outlets in certain local markets without first notifying Federal Trade Commission to avoid harming competition and increasing fuel prices. 7-Eleven could've faced a maximum penalty of over $77 million.<ref>{{Cite web |last=Graham |first=Victoria |date=2023-12-04 |title=FTC Sues 7-Eleven for Anticompetitive Acquisition in Violation of 2018 Consent Order |url=https://www.ftc.gov/news-events/news/press-releases/2023/12/ftc-sues-7-eleven-anticompetitive-acquisition-violation-2018-consent-order |url-status=live |access-date=2026-02-02 |website=Federal Trade Commissions}}</ref><ref>{{Cite web |last=Graham |first=Victoria |date=2025-12-08 |title=7-Eleven to Pay Record $4.5 Million Penalty to Settle FTC Antitrust Order Violation Case |url=https://www.ftc.gov/news-events/news/press-releases/2025/12/7-eleven-pay-record-45-million-penalty-settle-ftc-antitrust-order-violation-case |url-status=live |access-date=2026-02-02 |website=Federal Trade Commissions}}</ref><ref>{{Cite web |last=Loder |first=Jessica |date=2023-12-05 |title=7-Eleven could face up to $77M in penalties in FTC lawsuit |url=https://www.cstoredive.com/news/7-eleven-77m-penalties-ftc-lawsuit/701614/ |url-status=live |access-date=2026-01-31 |website=C-Store Dive}}</ref>
|7-Eleven violated an 2018 FTC consent order that prohibited acquiring fuel outlets in certain local markets without first notifying Federal Trade Commission to avoid harming competition and increasing fuel prices. 7-Eleven could've faced a maximum penalty of over $77 million.<ref>{{Cite web |last=Graham |first=Victoria |date=2023-12-04 |title=FTC Sues 7-Eleven for Anticompetitive Acquisition in Violation of 2018 Consent Order |url=https://www.ftc.gov/news-events/news/press-releases/2023/12/ftc-sues-7-eleven-anticompetitive-acquisition-violation-2018-consent-order |url-status=live |access-date=2026-02-02 |website=Federal Trade Commissions |url-status=live |archive-url=http://web.archive.org/web/20250914024118/https://www.ftc.gov/news-events/news/press-releases/2023/12/ftc-sues-7-eleven-anticompetitive-acquisition-violation-2018-consent-order |archive-date=14 Sep 2025}}</ref><ref>{{Cite web |last=Graham |first=Victoria |date=2025-12-08 |title=7-Eleven to Pay Record $4.5 Million Penalty to Settle FTC Antitrust Order Violation Case |url=https://www.ftc.gov/news-events/news/press-releases/2025/12/7-eleven-pay-record-45-million-penalty-settle-ftc-antitrust-order-violation-case |url-status=live |access-date=2026-02-02 |website=Federal Trade Commissions |url-status=live |archive-url=http://web.archive.org/web/20260120225951/https://www.ftc.gov/news-events/news/press-releases/2025/12/7-eleven-pay-record-45-million-penalty-settle-ftc-antitrust-order-violation-case |archive-date=20 Jan 2026}}</ref><ref>{{Cite web |last=Loder |first=Jessica |date=2023-12-05 |title=7-Eleven could face up to $77M in penalties in FTC lawsuit |url=https://www.cstoredive.com/news/7-eleven-77m-penalties-ftc-lawsuit/701614/ |url-status=live |access-date=2026-01-31 |website=C-Store Dive |url-status=live |archive-url=http://web.archive.org/web/20250210045036/https://www.cstoredive.com/news/7-eleven-77m-penalties-ftc-lawsuit/701614/ |archive-date=10 Feb 2025}}</ref>
|The case was settled, with 7-Eleven paying $4.5 million on December 8, 2025.
|The case was settled, with 7-Eleven paying $4.5 million on December 8, 2025.
|
|

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7-Eleven
File:Wikipedia 7-eleven logo.png
Basic information
Founded 1927-05-15
Legal Structure Public subsidiary
Industry Retail
Also known as
Official website https://www.7-eleven.com/

7-Eleven is an American retailer store that is an subsidiary of Seven eleven Japan that is owned by Seven & I Holdings. Founded in 1927 by Joe C. Thompson, originally known as Southland Ice Company, operated ice houses in Dallas Texas until it became an subsidiary of Southland Corporation. As a result of new ownership, all the retailers were named to Tote'm Stores, until renamed to 7-eleven in 1947 to reflect their new hours at 7am - 11 pm. [1]

Consumer-impact summary

  • False Advertising
  • Privacy Violations
  • Security Vulnerabilities
  • Overcharging Customers
  • Gaining Monopoly over local stores

Incidents

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the 7-Eleven category.

7-Eleven Fuel App Security Breach in Australia and Japan

Main article: link to the main CR Wiki article

On July 2, 2019, an customer contacted the company about unauthorized charges, resulting in an investigation

7-Eleven Response to Denmark Attack on Twitter
Response to Denmark Attack on Twitter

that discovered hackers gaining access to some accounts,[2] affecting 900 customers and resulting in more than $500,000 lost in fraudulent purchases.[3] The company issued an apology for the incident and stated that customers will be compensated for the incident, eventually leading to the creation of the customer support emergency number to help those affected. Two Chinese men were arrested in connection with this incident.

On October 25, 2019, an customer from Australia reported the breach when he was able to access other customers personal information. In response, 7-Eleven temporary shut down the app, describing it as "an maintenance issue", and opening the app at 5:30 pm.[3] It is unclear how many customer's were affected,[4] however the hacker was never found.


7-Eleven Denmark Ransomware attack

On August 8, 2022, 7-Eleven disclosed that around 175 stores checkout and payment systems were hacked, [5] resulting in closure of 175 stores. The company initially responded by calling it an hacker attack, however on August 10, the company later backtracked and confirmed the attack was ransomware,[6] and on the same day, opened 110 of the original stores affected. It's not disclosed if any consumers were affected, or if any affiliated hacker groups were caught. [7]


7-Eleven Fuel Pump Problem

In 2008, the Office of Fair Trading conducted an investigation in an 7-Eleven store from Australia that concluded in numerous items being overcharged. A year later, the Office of Fair Trading found that the original items were still overpriced, resulting in 7-Eleven receiving a fine of $4000. [8][9][10]

In 2018, it was reported that 7-Eleven was charging customers while the gas nozzle was not being used. When one customer reported this to the store clerk, the clerk responded with," there was nothing that can be done". After news of this incident gain traction with videos and news outlets reporting on the situation, 7-Eleven responded by shutting down the pumps and repairing it immediately, however it's unknown if customers were ever refunded. [11] [12][13]

On October 3, 2022, several people reported after paying for gas at 7-Eleven, the customers ended up with water in their tanks. The company responded by saying," "We received reports of tainted gas at 20955 Davenport Dr. in Sterling, VA and are currently investigating this matter further. Customers who believe their car was impacted may call 1-800-255-0711." Customers who reached out to the phone number experience slow responses. [14][15]

A customer named Bradly had a comment about the situation, saying, "I would love for them to respond and compensate me for everything I've had to pay for so far."

Another was a customer was Garret, which he responded with," I'm not getting any feedback from 7-Eleven. I'm not getting any feedback from the insurance. What do you do?"

It is unclear whether the customers gotten refunded.

Lawsuits

Controversy Date Description Result Related article
7-Eleven Collected Facial Imagery of customers in Australia 2020 In June 2020, 7-Eleven introduced an survey called feedback kiosks that customers voluntary participate in a survey about their experience. Conducted on tablets, it collected facial images of customers without their consent.[16][17][18][19][20] 7-Eleven was ordered to cease this practice and destroy any collected data.
False advertising on JUUL e-cigarettes. 2021 7-Eleven was sued for false advertising of the product, JUUL e-cigarettes, for alleging that it was a safer alternative to traditional cigarettes, which prior to 2018, claimed that it contained no nicotine.[21][22][23][24] The lawsuit was settled, with 7-Eleven paying $1.2 million and having the company implement a monitoring program.
7-Eleven False Advertising on Onion Chips 2021 A class action lawsuit alleges 7-Eleven is misleading customers with their product “Yumions” as an “crunchy onion snack”, while only containing small amounts of onions.[25][26] The case is still ongoing
7-Eleven Collected Biometric Data of customers in Illinois 2022 7-Eleven used surveillance system from Clickit to collect biometric data from customers without their knowledge, violating the Illinois Biometric Information Privacy Act.[27][28][29][30][31] The case was dismissed without prejudice by the plaintiff, however the reason or behind remains unknown.
7-Eleven false advertising Wellness Tonic as better alternative to alcohol 2023 7-Eleven and the manufacturer, Botanic Tonics, advertised Feel Free Wellness Tonics, as a safe, sober, and healthy alternative to alcohol despite containing kratom, an addictive opioid.[32][33][34][35] The case reached a settlement of $8,750,000, requiring 7-Eleven to add kratom warnings on product labels and advertisements.
7-Eleven acquiring an fuel outlet without prior notice 2023 7-Eleven violated an 2018 FTC consent order that prohibited acquiring fuel outlets in certain local markets without first notifying Federal Trade Commission to avoid harming competition and increasing fuel prices. 7-Eleven could've faced a maximum penalty of over $77 million.[36][37][38] The case was settled, with 7-Eleven paying $4.5 million on December 8, 2025.

See also

This section is incomplete. This notice can be deleted once all the placeholder text has been replaced.

References

  1. ↑ Popular Timelines (2026-01-29). "7-Eleven". Popular Timelines. Archived from the original on 21 Apr 2025. Retrieved 2026-01-29.
  2. ↑ "7-Eleven Japan suspends mobile app after data breach". Payments Dive. 2019-07-08. Archived from the original on 22 Jul 2025. Retrieved 2026-01-31.
  3. ↑ 3.0 3.1 Coble, Sarah (2019-10-19). "Drivers' Data Exposed in 7-Eleven Fuel App Breach". Infosecurity Magazine. Archived from the original on 26 Jul 2025. Retrieved 2026-01-31.
  4. ↑ Hudson, Kristin (2019-11-01). "7-Eleven Customer Data Exposed in App Security Breach". Identity IQ. Archived from the original on 7 Dec 2025. Retrieved 2026-01-31.
  5. ↑ Panettieri, Joe (2022-08-14). "7-Eleven Denmark Ransomware Cyberattack: Timeline Details and Recovery Updates". MSSP Alert. Archived from the original on 8 Oct 2025. Retrieved 2026-02-02.
  6. ↑ Cluley, Graham (2022-08-12). "Ransomware attack blamed for closure of all 7-Eleven stores in Denmark". Fortra. Archived from the original on 18 Nov 2025. Retrieved 2026-02-02.
  7. ↑ Abrams, Lawrence (2022-08-10). "7-Eleven Denmark confirms ransomware attack behind store closures". Bleeping Computer. Archived from the original on 9 Dec 2025. Retrieved 2026-02-02.
  8. ↑ Lawlor, Peter (2009-06-24). "7-Eleven store fined for false price scans". The Queensland Cabinet and Ministerial Directory. Retrieved 2026-02-02.{{cite web}}: CS1 maint: url-status (link)
  9. ↑ Ayrouth, Elie (2011-05-17). "Is 7-Eleven Overcharging You At The Register?". Food Beast. Archived from the original on 15 Feb 2026. Retrieved 2026-02-02.
  10. ↑ "7-Eleven fined for overcharging". Brisbane Times. 2009-06-24. Retrieved 2026-02-02.{{cite web}}: CS1 maint: url-status (link)
  11. ↑ Gatollari, Mustafa (2025-06-20). "Wonder How Long I Left It In:' Driver Fills Up Gas at 7-Eleven. Then She Catches the Pump Still Charging After She's Finished". motor1.com. Archived from the original on 23 Jul 2025. Retrieved 2026-02-02.
  12. ↑ Meredith, Michelle (2018-05-30). "Ghost gas pump charges Orange County customers while they aren't pumping". Wesh. Archived from the original on 25 Oct 2021. Retrieved 2026-02-02.
  13. ↑ Derridj, Mustapha (2025-08-10). "She Fills Up at 7-Eleven… and Notices the Pump Keeps Charging Even After It Stops". The News Wheel. Archived from the original on 3 Sep 2025. Retrieved 2026-02-02.
  14. ↑ FLORES, CHRISTIAN (2022-10-16). "2 more people had water in gas tank after fueling at Va. 7-Eleven, state confirms reports". 2KUTV. Retrieved 2026-02-02.{{cite web}}: CS1 maint: url-status (link)
  15. ↑ Flores, Christian (2022-10-16). "2 other people had water in gas tank after fueling at Sterling 7-Eleven, complaint reveals". Fox17. Archived from the original on 2 Jul 2024. Retrieved 2026-02-02.
  16. ↑ Kwan, Campbell (2021-10-13). "7-Eleven breached customer privacy by collecting facial imagery without consent". ZDnet. Archived from the original on 2026-01-31. Retrieved 2026-01-31.
  17. ↑ Marzouk, Zack (2021-10-14). "7-Eleven biometric data collection found in breach of Australian privacy laws". ITPro. Archived from the original on 2026-01-31. Retrieved 2026-01-31.
  18. ↑ "Privacy and biometric information. 7-Eleven breaches customer's privacy". Kalus Kenny Intelex Lawyers. 2022-02-07. Archived from the original on 31 Mar 2025. Retrieved 2026-01-31.
  19. ↑ Thomas, Liisa; Dao, Anne (2021-11-17). "Australia Objects to 7-Eleven's In-Store Use of Facial Recognition Technology". Sheppard Mullin. Archived from the original on 14 Sep 2025.
  20. ↑ Chapman, Alex; Mitchell, Stefan (2021-10-14). "7-Eleven told to delete customers' photos after facial recognition software falls under privacy commissioner's scope". 7News. Archived from the original on 12 Feb 2025. Retrieved 2026-01-31.
  21. ↑ Smith, Anna (2021-10-18). "7-Eleven Hit With Class Action for Allegedly Hiding Harmfulness of JUUL Products". Top Class Actions. Retrieved 2026-01-31.{{cite web}}: CS1 maint: url-status (link)
  22. ↑ "JUUL E-cigarettes Sold at 7-Eleven". Truth in Advertising. 2026-01-31. Archived from the original on 11 Dec 2025. Retrieved 2026-01-31.
  23. ↑ Rizzi, Corrado (2021-10-18). "Class Action Claims 7-Eleven Failed to Warn of Juul E-Cigarette Dangers". Class Action. Archived from the original on 29 Nov 2021. Retrieved 2026-01-31.
  24. ↑ Thrasher, Tyler (2025-09-09). "7-Eleven to pay $1.2 million to settle lawsuit over illegal vape sales near DC schools". Fox5 Washington DC. Archived from the original on 8 Oct 2025. Retrieved 2026-01-31.
  25. ↑ Shaak, Erin (2021-01-12). "7-Eleven 'Yumions' Packaging Misleads Consumers About Onion Content, Class Action Says". Class Action. Archived from the original on 11 Aug 2021. Retrieved 2026-01-31.
  26. ↑ "Yumions Crunchy Onion Snacks". Truth in Advertising. 2026-01-31. Archived from the original on 12 Dec 2025. Retrieved 2026-01-31.
  27. ↑ Rizzi, Corrado (2022-04-26). "7-Eleven Hit with Class Action Over Alleged Collection of Biometric Data in Illinois Stores". Class Action. Archived from the original on 30 Jun 2024. Retrieved 2026-01-31.
  28. ↑ "7-Eleven Class Action Alleges Retailer Violates Customers' Biometric Privacy". Top Class Actions. 2022-04-27. Archived from the original on 27 Apr 2022. Retrieved 2026-01-31.
  29. ↑ "7-Eleven Faces Class-Action Suit Over Collection of Biometric Customer Data". Convenience Store News. 2022-04-28. Archived from the original on 12 Feb 2025. Retrieved 2026-01-31.
  30. ↑ "Hess et al v. 7-Eleven, Inc". Justia Dockets & Findings. 2026-01-31. Retrieved 2026-01-31.{{cite web}}: CS1 maint: url-status (link)
  31. ↑ Shah, Manish (2022-04-25). "Hess v. 7-Eleven, Inc. (1:22-cv-02131)". Court Listener. Retrieved 2026-01-31.{{cite web}}: CS1 maint: url-status (link)
  32. ↑ Mehorter, Kelly (2025-04-15). "$8.75 Million Botanic Tonics Settlement Reached in Feel Free Kratom Lawsuit". Class Action. Archived from the original on 26 Jan 2026. Retrieved 2026-01-31.
  33. ↑ Avery, Brad (2023-04-06). "Class Action Alleges Feel Free, 7-Eleven Misled Consumers About Addiction Risk". bevnet. Archived from the original on 2026-01-31. Retrieved 2026-01-31.
  34. ↑ Hanson, Natalie (2023-12-21). "7-Eleven must face liability claims over sales of a drink containing kratom". Courthouse News Service. Archived from the original on 11 Jul 2024. Retrieved 2026-01-31.
  35. ↑ "Torres v. Botanic Tonics, LLC". Court Listener. 2026-01-31. Archived (PDF) from the original on 2023-12-21.
  36. ↑ Graham, Victoria (2023-12-04). "FTC Sues 7-Eleven for Anticompetitive Acquisition in Violation of 2018 Consent Order". Federal Trade Commissions. Archived from the original on 14 Sep 2025. Retrieved 2026-02-02.
  37. ↑ Graham, Victoria (2025-12-08). "7-Eleven to Pay Record $4.5 Million Penalty to Settle FTC Antitrust Order Violation Case". Federal Trade Commissions. Archived from the original on 20 Jan 2026. Retrieved 2026-02-02.
  38. ↑ Loder, Jessica (2023-12-05). "7-Eleven could face up to $77M in penalties in FTC lawsuit". C-Store Dive. Archived from the original on 10 Feb 2025. Retrieved 2026-01-31.
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