Perplexity throttles PRO subscribers without prior notice: Difference between revisions
A page with limits now + archived has been found. |
more incident details, and move of one from response to incident. |
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*Labs: '''50/month -> 25/month''' | *Labs: '''50/month -> 25/month''' | ||
*File uploads: '''unlimited -> 50/week''' | *File uploads: '''unlimited -> 50/week''' | ||
Since the new web UI didn't show the new limits and no announcement has been made, users have exhausted their monthly allowance in less than a day, having now to wait 1.5 days before they could make another query, similar for attachments to queries. This is notably important for users that renew monthly, and a break of trust for annual subscribers, which mid-term have found themselves with a service notably different from the one they've subscribed to. [[File:2026-02-08-perplexity-new-limits-comparison.webp|alt=Screenshot of queries limits before and after.|thumb|Comparison between queries limits before and after the 2026-02-05 incident.]] | Since the new web UI didn't show the new limits and no announcement has been made, users have exhausted their monthly allowance in less than a day, having now to wait 1.5 days before they could make another query, similar for attachments to queries. This is notably important for users that renew monthly, and a break of trust for annual subscribers, which mid-term have found themselves with a service notably different from the one they've subscribed to. | ||
The usage of a Deep research or Labs query, gets deducted from the normal queries, further reducing their weekly cap. | |||
Some users report, that also the use of Perplexity's browser "Comet", deducts queries during use, reducing the queries even more. | |||
One user got muted and received a 90 days warn for posting a link to this wiki article, it was valuated non-constructive feedback and eliminated. [[File:2026-02-08-perplexity-new-limits-comparison.webp|alt=Screenshot of queries limits before and after.|thumb|Comparison between queries limits before and after the 2026-02-05 incident.]] | |||
==Consumers response== | ==Consumers response== | ||
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One user has started a petition<ref>{{Cite web |last=Desm |first=Mark |date=2026-02-09 |title=Hold Perplexity accountable for unlimited claims |url=https://www.change.org/p/hold-perplexity-accountable-for-unlimited-claims |url-status=live |archive-url=https://web.archive.org/web/20260210234656/https://www.change.org/p/hold-perplexity-accountable-for-unlimited-claims |archive-date=2026-02-10 |access-date=2026-02-11 |website=change.org}}</ref> on change.org, over 80 people have signed on the first day. Perplexity is actively removing the petition link whenever gets posted on the server. | One user has started a petition<ref>{{Cite web |last=Desm |first=Mark |date=2026-02-09 |title=Hold Perplexity accountable for unlimited claims |url=https://www.change.org/p/hold-perplexity-accountable-for-unlimited-claims |url-status=live |archive-url=https://web.archive.org/web/20260210234656/https://www.change.org/p/hold-perplexity-accountable-for-unlimited-claims |archive-date=2026-02-10 |access-date=2026-02-11 |website=change.org}}</ref> on change.org, over 80 people have signed on the first day. Perplexity is actively removing the petition link whenever gets posted on the server. | ||
==Perplexity response== | ==Perplexity response== | ||