Fiio: Difference between revisions - Consumer Rights Wiki

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'''[[wikipedia:Fiio|FiiO Electronics Technology Company, Ltd.]]''', or simply '''FiiO''', is a Chinese electronics company founded in 2007 that primarily manufactures audio equipment.<ref>https://www.fiio.com/About_FiiO</ref> Its products include portable music players, audio amplifiers, digital-to-analogue converters, earphones, as well as various cables and accessories.<ref>https://www.fiio.com/brand_introduction</ref> FiiO owns a subsidiary Jade Audio, which also manufactures audio equipment.

'''[[wikipedia:Fiio|FiiO Electronics Technology Company, Ltd.]]''', or simply '''FiiO''', is a Chinese electronics company founded in 2007 that primarily manufactures audio equipment.<ref>https://www.fiio.com/About_FiiO ([http://web.archive.org/web/20260131102027/https://www.fiio.com/About_FIIO Archived])</ref> Its products include portable music players, audio amplifiers, digital-to-analogue converters, earphones, as well as various cables and accessories.<ref>https://www.fiio.com/brand_introduction ([http://web.archive.org/web/20260116024758/https://www.fiio.com/brand_introduction Archived])</ref> FiiO owns a subsidiary Jade Audio, which also manufactures audio equipment.

==Anti-consumer practices==

===Poor warranty standards===

Numerous users across the web have complained and shared experiences that their hands were tied when their products broke under warranty and had to [https://www.reddit.com/r/headphones/s/Q08IQ0vJOd eat the expenses of shipping to China] or does not adhere to the two-year minimum warranty mandated in Europe. <ref>{{Cite web |title=Trustpilot FiiO review |url=https://uk.trustpilot.com/reviews/670b991a2b8a6149fc752e1a |url-status=live |access-date=12 Aug 2025 |website=Trustpilot}}</ref>

Numerous users across the web have complained and shared experiences that their hands were tied when their products broke under warranty and had to [https://www.reddit.com/r/headphones/s/Q08IQ0vJOd eat the expenses of shipping to China] or does not adhere to the two-year minimum warranty mandated in Europe. <ref>{{Cite web |title=Trustpilot FiiO review |url=https://uk.trustpilot.com/reviews/670b991a2b8a6149fc752e1a |url-status=live |access-date=12 Aug 2025 |website=Trustpilot |archive-url=http://web.archive.org/web/20250708180951/https://uk.trustpilot.com/reviews/670b991a2b8a6149fc752e1a |archive-date=8 Jul 2025}}</ref>

In their local warranty terms, FiiO directs their customers to outsourced local support that has been approved by the company. In direct quotes regarding whether or not a customer wishes for manufacturer service in China they state: "such shipping often exceeds even the cost of repairing a FiiO out of warranty."<ref>{{Cite web |date=12 Aug 2025 |title=Statement Regarding Local Warranty Service Policy |url=https://fiio.com/newsinfo/43924.html |url-status=live |website=Fiio}}</ref>

In their local warranty terms, FiiO directs their customers to outsourced local support that has been approved by the company. In direct quotes regarding whether or not a customer wishes for manufacturer service in China they state: "such shipping often exceeds even the cost of repairing a FiiO out of warranty."<ref>{{Cite web |date=12 Aug 2025 |title=Statement Regarding Local Warranty Service Policy |url=https://fiio.com/newsinfo/43924.html |url-status=live |website=Fiio |archive-url=http://web.archive.org/web/20250708180943/https://fiio.com/newsinfo/43924.html |archive-date=8 Jul 2025}}</ref>

There has recently been a situation where a user's battery of an under one-year-old $1500 Fiio M17 Music Player had swelled within the manufacturer's warranty period of 1 year and was refused service. <sup>(citation needed)</sup> See below for a direct quote from an email received from the official service and warranty team the customer was sent to in their respective country.

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 |Website=https://fiio.com/
 }}
-'''[[wikipedia:Fiio|FiiO Electronics Technology Company, Ltd.]]''', or simply '''FiiO''', is a Chinese electronics company founded in 2007 that primarily manufactures audio equipment.<ref>https://www.fiio.com/About_FiiO</ref> Its products include portable music players, audio amplifiers, digital-to-analogue converters, earphones, as well as various cables and accessories.<ref>https://www.fiio.com/brand_introduction</ref> FiiO owns a subsidiary Jade Audio, which also manufactures audio equipment.
+'''[[wikipedia:Fiio|FiiO Electronics Technology Company, Ltd.]]''', or simply '''FiiO''', is a Chinese electronics company founded in 2007 that primarily manufactures audio equipment.<ref>https://www.fiio.com/About_FiiO ([http://web.archive.org/web/20260131102027/https://www.fiio.com/About_FIIO Archived])</ref> Its products include portable music players, audio amplifiers, digital-to-analogue converters, earphones, as well as various cables and accessories.<ref>https://www.fiio.com/brand_introduction ([http://web.archive.org/web/20260116024758/https://www.fiio.com/brand_introduction Archived])</ref> FiiO owns a subsidiary Jade Audio, which also manufactures audio equipment.
 ==Anti-consumer practices==
 ===Poor warranty standards===
-Numerous users across the web have complained and shared experiences that their hands were tied when their products broke under warranty and had to [https://www.reddit.com/r/headphones/s/Q08IQ0vJOd eat the expenses of shipping to China] or does not adhere to the two-year minimum warranty mandated in Europe. <ref>{{Cite web |title=Trustpilot FiiO review |url=https://uk.trustpilot.com/reviews/670b991a2b8a6149fc752e1a |url-status=live |access-date=12 Aug 2025 |website=Trustpilot}}</ref>
+Numerous users across the web have complained and shared experiences that their hands were tied when their products broke under warranty and had to [https://www.reddit.com/r/headphones/s/Q08IQ0vJOd eat the expenses of shipping to China] or does not adhere to the two-year minimum warranty mandated in Europe. <ref>{{Cite web |title=Trustpilot FiiO review |url=https://uk.trustpilot.com/reviews/670b991a2b8a6149fc752e1a |url-status=live |access-date=12 Aug 2025 |website=Trustpilot |archive-url=http://web.archive.org/web/20250708180951/https://uk.trustpilot.com/reviews/670b991a2b8a6149fc752e1a |archive-date=8 Jul 2025}}</ref>
-In their local warranty terms, FiiO directs their customers to outsourced local support that has been approved by the company. In direct quotes regarding whether or not a customer wishes for manufacturer service in China they state: "such shipping often exceeds even the cost of repairing a FiiO out of warranty."<ref>{{Cite web |date=12 Aug 2025 |title=Statement Regarding Local Warranty Service Policy |url=https://fiio.com/newsinfo/43924.html |url-status=live |website=Fiio}}</ref>
+In their local warranty terms, FiiO directs their customers to outsourced local support that has been approved by the company. In direct quotes regarding whether or not a customer wishes for manufacturer service in China they state: "such shipping often exceeds even the cost of repairing a FiiO out of warranty."<ref>{{Cite web |date=12 Aug 2025 |title=Statement Regarding Local Warranty Service Policy |url=https://fiio.com/newsinfo/43924.html |url-status=live |website=Fiio |archive-url=http://web.archive.org/web/20250708180943/https://fiio.com/newsinfo/43924.html |archive-date=8 Jul 2025}}</ref>
 There has recently been a situation where a user's battery of an under one-year-old $1500 Fiio M17 Music Player had swelled within the manufacturer's warranty period of 1 year and was refused service. <sup>(citation needed)</sup> See below for a direct quote from an email received from the official service and warranty team the customer was sent to in their respective country.