GoPro: Difference between revisions

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GoPro advertises that its Hero series of cameras are waterproof, but their published warranty excludes water damage.

Upon purchasing the GoPro Hero 13 (and possibly other models), the camera requires a firmware update to be installed before it can be used. While GoPro recommends using their app for this purpose, they do provide a manual installation method via SD card<ref>{{Cite web |title=Product Updates |url=https://gopro.com/en/us/update |url-status=live |access-date=2025-11-24 |website=GoPro}}</ref>.

Upon purchasing the GoPro Hero 13 (and possibly other models), the camera requires a firmware update to be installed before it can be used. While GoPro recommends using their app for this purpose, they do provide a manual installation method via SD card<ref>{{Cite web |title=Product Updates |url=https://gopro.com/en/us/update |url-status=live |access-date=2025-11-24 |website=GoPro |archive-url=http://web.archive.org/web/20251226012039/https://gopro.com/en/us/update |archive-date=26 Dec 2025}}</ref>.

==Incidents==

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In October 2016, GoPro updated their mobile app to include a mandatory login<ref>{{Cite web |date=2016-10-02 |title=Mandatory login after upgrade |url=https://community.gopro.com/s/question/0D53b00008BtlezCAB/mandatory-login-after-upgrade |access-date=2026-01-06 |website=GoPro Support Forum}}</ref>. This resulted in many customer being unable to use the app to control their devices as advertised, as they were using them in remote areas with no internet connection.

After community push back, GoPro added an internet connectivity check so that the login prompt would only display if the app was connected to the internet. This allowed a workaround of disabling internet access to the app via the application system settings<ref>{{Cite web |date=2018-05-20 |title=Is the forced login back on the GoPro app? |url=https://www.reddit.com/r/gopro/comments/8ksoki/is_the_forced_login_back_on_the_gopro_app/ |access-date=2026-01-06 |website=Reddit}}</ref>.

After community push back, GoPro added an internet connectivity check so that the login prompt would only display if the app was connected to the internet. This allowed a workaround of disabling internet access to the app via the application system settings<ref>{{Cite web |date=2018-05-20 |title=Is the forced login back on the GoPro app? |url=https://www.reddit.com/r/gopro/comments/8ksoki/is_the_forced_login_back_on_the_gopro_app/ |access-date=2026-01-06 |website=Reddit |archive-url=http://web.archive.org/web/20230610105808/https://old.reddit.com/r/gopro/comments/8ksoki/is_the_forced_login_back_on_the_gopro_app/ |archive-date=10 Jun 2023}}</ref>.

===False advertising (''date'')===

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===Must agree to Terms of Use before using camera===

Upon turning on the device, the device will ask you to agree to their Terms of Use agreement<ref>{{Cite web |date=2024-04-11 |title=Terms of Use |url=https://gopro.com/en/us/legal/terms |url-status=live |access-date=2025-11-24 |website=GoPro}}</ref> and will refuse to function as a camera until you click agree.

Upon turning on the device, the device will ask you to agree to their Terms of Use agreement<ref>{{Cite web |date=2024-04-11 |title=Terms of Use |url=https://gopro.com/en/us/legal/terms |url-status=live |access-date=2025-11-24 |website=GoPro |archive-url=http://web.archive.org/web/20251105142436/https://gopro.com/en/us/legal/terms |archive-date=5 Nov 2025}}</ref> and will refuse to function as a camera until you click agree.

====Binding Arbitration Agreement====

@@ Line 15: / Line 15: @@
 GoPro advertises that its Hero series of cameras are waterproof, but their published warranty excludes water damage.
-Upon purchasing the GoPro Hero 13 (and possibly other models), the camera requires a firmware update to be installed before it can be used. While GoPro recommends using their app for this purpose, they do provide a manual installation method via SD card<ref>{{Cite web |title=Product Updates |url=https://gopro.com/en/us/update |url-status=live |access-date=2025-11-24 |website=GoPro}}</ref>.
+Upon purchasing the GoPro Hero 13 (and possibly other models), the camera requires a firmware update to be installed before it can be used. While GoPro recommends using their app for this purpose, they do provide a manual installation method via SD card<ref>{{Cite web |title=Product Updates |url=https://gopro.com/en/us/update |url-status=live |access-date=2025-11-24 |website=GoPro |archive-url=http://web.archive.org/web/20251226012039/https://gopro.com/en/us/update |archive-date=26 Dec 2025}}</ref>.
 ==Incidents==
@@ Line 23: / Line 23: @@
 In October 2016, GoPro updated their mobile app to include a mandatory login<ref>{{Cite web |date=2016-10-02 |title=Mandatory login after upgrade |url=https://community.gopro.com/s/question/0D53b00008BtlezCAB/mandatory-login-after-upgrade |access-date=2026-01-06 |website=GoPro Support Forum}}</ref>. This resulted in many customer being unable to use the app to control their devices as advertised, as they were using them in remote areas with no internet connection.
-After community push back, GoPro added an internet connectivity check so that the login prompt would only display if the app was connected to the internet. This allowed a workaround of disabling internet access to the app via the application system settings<ref>{{Cite web |date=2018-05-20 |title=Is the forced login back on the GoPro app? |url=https://www.reddit.com/r/gopro/comments/8ksoki/is_the_forced_login_back_on_the_gopro_app/ |access-date=2026-01-06 |website=Reddit}}</ref>.
+After community push back, GoPro added an internet connectivity check so that the login prompt would only display if the app was connected to the internet. This allowed a workaround of disabling internet access to the app via the application system settings<ref>{{Cite web |date=2018-05-20 |title=Is the forced login back on the GoPro app? |url=https://www.reddit.com/r/gopro/comments/8ksoki/is_the_forced_login_back_on_the_gopro_app/ |access-date=2026-01-06 |website=Reddit |archive-url=http://web.archive.org/web/20230610105808/https://old.reddit.com/r/gopro/comments/8ksoki/is_the_forced_login_back_on_the_gopro_app/ |archive-date=10 Jun 2023}}</ref>.
 ===False advertising (''date'')===
@@ Line 30: / Line 30: @@
 ===Must agree to Terms of Use before using camera===
-Upon turning on the device, the device will ask you to agree to their Terms of Use agreement<ref>{{Cite web |date=2024-04-11 |title=Terms of Use |url=https://gopro.com/en/us/legal/terms |url-status=live |access-date=2025-11-24 |website=GoPro}}</ref> and will refuse to function as a camera until you click agree.
+Upon turning on the device, the device will ask you to agree to their Terms of Use agreement<ref>{{Cite web |date=2024-04-11 |title=Terms of Use |url=https://gopro.com/en/us/legal/terms |url-status=live |access-date=2025-11-24 |website=GoPro |archive-url=http://web.archive.org/web/20251105142436/https://gopro.com/en/us/legal/terms |archive-date=5 Nov 2025}}</ref> and will refuse to function as a camera until you click agree.
 ====Binding Arbitration Agreement====