HP: Difference between revisions - Consumer Rights Wiki

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|HP Wolf Security

|Security service to lock in and add anti-virus to HP laptops for remote offices<ref>{{Cite web |title=HP Wolf Security |url=https://www.hp.com/us-en/security/endpoint-security-solutions.html |url-status=live |website=[[HP Inc.]]}}</ref>

|Security service to lock in and add anti-virus to HP laptops for remote offices<ref>{{Cite web |title=HP Wolf Security |url=https://www.hp.com/us-en/security/endpoint-security-solutions.html |url-status=live |website=[[HP Inc.]] |archive-url=http://web.archive.org/web/20260119091052/https://www.hp.com/us-en/security/endpoint-security-solutions.html |archive-date=19 Jan 2026}}</ref>

|2021

|-

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===Removing support pages for older products (October 2025)===

HP started to remove support information, software downloads and documentation for older products, instead redirecting customers to community forums.<ref>{{Cite web |last=Sebastian |first=Linus |date=2025-10-21 |title=HP Keeps Getting Worse |url=https://www.youtube.com/watch?v=VNM_xUcYpK0 |access-date=2025-10-21 |website=Youtube – LMG Clips}}</ref>

HP started to remove support information, software downloads and documentation for older products, instead redirecting customers to community forums.<ref>{{Cite web |last=Sebastian |first=Linus |date=2025-10-21 |title=HP Keeps Getting Worse |url=https://www.youtube.com/watch?v=VNM_xUcYpK0 |access-date=2025-10-21 |website=Youtube – LMG Clips |archive-url=https://preservetube.com/watch?v=VNM_xUcYpK0 |archive-date=23 Feb 2026}}</ref>

This makes it difficult for users to keep using old products, reinstall driver software they may not have archived, or to set up an older device that was bought used and came without drivers.

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===HP Adds 15 Minutes to All Customer Service Phone Calls===

In February 2025, HP Inc. instituted a policy to artificially force all consumer PC & print customers to wait a minimum of 15 minutes when calling support. This policy pushes the callers towards the cheaper online support channels, an operation which HP Inc. calls influencing customers to "increase their adoption of digital self-solve".<ref>{{Cite web |last=Kunert |first=Paul |date=20 Feb 2025 |title=HP deliberately adds 15 minutes waiting time for telephone support calls |url=https://www.theregister.com/2025/02/20/hp_deliberately_adds_15_minutes/ |url-status=live |access-date=15 Mar 2025 |website=The Register}}</ref>

In February 2025, HP Inc. instituted a policy to artificially force all consumer PC & print customers to wait a minimum of 15 minutes when calling support. This policy pushes the callers towards the cheaper online support channels, an operation which HP Inc. calls influencing customers to "increase their adoption of digital self-solve".<ref>{{Cite web |last=Kunert |first=Paul |date=20 Feb 2025 |title=HP deliberately adds 15 minutes waiting time for telephone support calls |url=https://www.theregister.com/2025/02/20/hp_deliberately_adds_15_minutes/ |url-status=live |access-date=15 Mar 2025 |website=The Register |archive-url=http://web.archive.org/web/20251203190824/https://www.theregister.com/2025/02/20/hp_deliberately_adds_15_minutes/ |archive-date=3 Dec 2025}}</ref>

===Ink Required to Scan and Fax===

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===Firmware Updates Stop HP Printers from Working (Errors 79 and 49)===

An over-the-air update for some HP printer products (DeskJets and LaserJets) with network capabilities caused '''errors 79 and 49''' to be shown on the user interface of these devices, '''soft-locking''' the printers. In some instances, these faulty updates were not avoidable, because the "update" prompt had to be accepted to re-access the printer. First reports of this showed up in public around October 2022.<ref>{{Cite web |last=Born |first=Günter |date=17 Nov 2022 |access-date=15 Mar 2025 |title=Okt. 2022 Firmware-Update macht HP-Drucker mit Error 49 oder 79 unbrauchbar |url=https://www.borncity.com/blog/2022/11/17/okt-2022-firmware-update-macht-hp-drucker-mit-service-error-49-unbrauchbar/ |website=Borns IT- und Windows-Blog |language=de}}</ref>

An over-the-air update for some HP printer products (DeskJets and LaserJets) with network capabilities caused '''errors 79 and 49''' to be shown on the user interface of these devices, '''soft-locking''' the printers. In some instances, these faulty updates were not avoidable, because the "update" prompt had to be accepted to re-access the printer. First reports of this showed up in public around October 2022.<ref>{{Cite web |last=Born |first=Günter |date=17 Nov 2022 |access-date=15 Mar 2025 |title=Okt. 2022 Firmware-Update macht HP-Drucker mit Error 49 oder 79 unbrauchbar |url=https://www.borncity.com/blog/2022/11/17/okt-2022-firmware-update-macht-hp-drucker-mit-service-error-49-unbrauchbar/ |website=Borns IT- und Windows-Blog |language=de |archive-url=http://web.archive.org/web/20251207034451/https://www.borncity.com/blog/2022/11/17/okt-2022-firmware-update-macht-hp-drucker-mit-service-error-49-unbrauchbar/ |archive-date=7 Dec 2025}}</ref>

<ref>{{Cite web |last=guenni |date=17 Nov 2022 |title=Oct. 2022 Firmware update bricks HP printer with Error 49 or 79 |url=https://borncity.com/win/2022/11/17/oct-2022-firmware-update-bricks-hp-printer-with-error-49-or-79/ |url-status=live |archive-url=https://web.archive.org/web/20250316231850/https://borncity.com/win/2022/11/17/oct-2022-firmware-update-bricks-hp-printer-with-error-49-or-79/ |archive-date=16 Mar 2025 |access-date=15 Mar 2025 |website=Born's Tech and Windows World}}</ref>

In some cases, the devices could be recovered,<ref>{{Cite web |date=15 Nov 2022 |title=Color LaserJet Pro MFP-M281fdw shows 49 Service Error after firmware update from 20th October |url=https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Color-LaserJet-Pro-MFP-M281fdw-shows-49-Service-Error-after/m-p/8540292/highlight/true#M962703 |url-status=live |access-date=15 Mar 2025 |website=[[HP]]}}</ref> but for an unknown number of users, '''no official nor unofficial fix was applicable'''. This effectively led to bricked devices that had to be replaced, often but not always, right after the warranty period had ended.

In some cases, the devices could be recovered,<ref>{{Cite web |date=15 Nov 2022 |title=Color LaserJet Pro MFP-M281fdw shows 49 Service Error after firmware update from 20th October |url=https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Color-LaserJet-Pro-MFP-M281fdw-shows-49-Service-Error-after/m-p/8540292/highlight/true#M962703 |url-status=live |access-date=15 Mar 2025 |website=[[HP]] |archive-url=http://web.archive.org/web/20250708180500/https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Color-LaserJet-Pro-MFP-M281fdw-shows-49-Service-Error-after/m-p/8540292/highlight/true |archive-date=8 Jul 2025}}</ref> but for an unknown number of users, '''no official nor unofficial fix was applicable'''. This effectively led to bricked devices that had to be replaced, often but not always, right after the warranty period had ended.

===HP Locks Printers if There Is a Failed Subscription Payment===

@@ Line 30: / Line 30: @@
 |-
 |HP Wolf Security
-|Security service to lock in and add anti-virus to HP laptops for remote offices<ref>{{Cite web |title=HP Wolf Security |url=https://www.hp.com/us-en/security/endpoint-security-solutions.html |url-status=live |website=[[HP Inc.]]}}</ref>
+|Security service to lock in and add anti-virus to HP laptops for remote offices<ref>{{Cite web |title=HP Wolf Security |url=https://www.hp.com/us-en/security/endpoint-security-solutions.html |url-status=live |website=[[HP Inc.]] |archive-url=http://web.archive.org/web/20260119091052/https://www.hp.com/us-en/security/endpoint-security-solutions.html |archive-date=19 Jan 2026}}</ref>
 |2021
 |-
@@ Line 55: / Line 55: @@
 ===Removing support pages for older products (October 2025)===
-HP started to remove support information, software downloads and documentation for older products, instead redirecting customers to community forums.<ref>{{Cite web |last=Sebastian |first=Linus |date=2025-10-21 |title=HP Keeps Getting Worse |url=https://www.youtube.com/watch?v=VNM_xUcYpK0 |access-date=2025-10-21 |website=Youtube – LMG Clips}}</ref>
+HP started to remove support information, software downloads and documentation for older products, instead redirecting customers to community forums.<ref>{{Cite web |last=Sebastian |first=Linus |date=2025-10-21 |title=HP Keeps Getting Worse |url=https://www.youtube.com/watch?v=VNM_xUcYpK0 |access-date=2025-10-21 |website=Youtube – LMG Clips |archive-url=https://preservetube.com/watch?v=VNM_xUcYpK0 |archive-date=23 Feb 2026}}</ref>
 This makes it difficult for users to keep using old products, reinstall driver software they may not have archived, or to set up an older device that was bought used and came without drivers.
@@ Line 61: / Line 61: @@
 ===HP Adds 15 Minutes to All Customer Service Phone Calls===
 {{Main|HP adds 15 minutes to all customer service phone calls}}
-In February 2025, HP Inc. instituted a policy to artificially force all consumer PC & print customers to wait a minimum of 15 minutes when calling support. This policy pushes the callers towards the cheaper online support channels, an operation which HP Inc. calls influencing customers to "increase their adoption of digital self-solve".<ref>{{Cite web |last=Kunert |first=Paul |date=20 Feb 2025 |title=HP deliberately adds 15 minutes waiting time for telephone support calls |url=https://www.theregister.com/2025/02/20/hp_deliberately_adds_15_minutes/ |url-status=live |access-date=15 Mar 2025 |website=The Register}}</ref>
+In February 2025, HP Inc. instituted a policy to artificially force all consumer PC & print customers to wait a minimum of 15 minutes when calling support. This policy pushes the callers towards the cheaper online support channels, an operation which HP Inc. calls influencing customers to "increase their adoption of digital self-solve".<ref>{{Cite web |last=Kunert |first=Paul |date=20 Feb 2025 |title=HP deliberately adds 15 minutes waiting time for telephone support calls |url=https://www.theregister.com/2025/02/20/hp_deliberately_adds_15_minutes/ |url-status=live |access-date=15 Mar 2025 |website=The Register |archive-url=http://web.archive.org/web/20251203190824/https://www.theregister.com/2025/02/20/hp_deliberately_adds_15_minutes/ |archive-date=3 Dec 2025}}</ref>
 ===Ink Required to Scan and Fax===
@@ Line 73: / Line 73: @@
 ===Firmware Updates Stop HP Printers from Working (Errors 79 and 49)===
-An over-the-air update for some HP printer products (DeskJets and LaserJets) with network capabilities caused '''errors 79 and 49''' to be shown on the user interface of these devices, '''soft-locking''' the printers. In some instances, these faulty updates were not avoidable, because the "update" prompt had to be accepted to re-access the printer. First reports of this showed up in public around October 2022.<ref>{{Cite web |last=Born |first=Günter |date=17 Nov 2022 |access-date=15 Mar 2025 |title=Okt. 2022 Firmware-Update macht HP-Drucker mit Error 49 oder 79 unbrauchbar |url=https://www.borncity.com/blog/2022/11/17/okt-2022-firmware-update-macht-hp-drucker-mit-service-error-49-unbrauchbar/ |website=Borns IT- und Windows-Blog |language=de}}</ref>
+An over-the-air update for some HP printer products (DeskJets and LaserJets) with network capabilities caused '''errors 79 and 49''' to be shown on the user interface of these devices, '''soft-locking''' the printers. In some instances, these faulty updates were not avoidable, because the "update" prompt had to be accepted to re-access the printer. First reports of this showed up in public around October 2022.<ref>{{Cite web |last=Born |first=Günter |date=17 Nov 2022 |access-date=15 Mar 2025 |title=Okt. 2022 Firmware-Update macht HP-Drucker mit Error 49 oder 79 unbrauchbar |url=https://www.borncity.com/blog/2022/11/17/okt-2022-firmware-update-macht-hp-drucker-mit-service-error-49-unbrauchbar/ |website=Borns IT- und Windows-Blog |language=de |archive-url=http://web.archive.org/web/20251207034451/https://www.borncity.com/blog/2022/11/17/okt-2022-firmware-update-macht-hp-drucker-mit-service-error-49-unbrauchbar/ |archive-date=7 Dec 2025}}</ref>
 <ref>{{Cite web |last=guenni |date=17 Nov 2022 |title=Oct. 2022 Firmware update bricks HP printer with Error 49 or 79 |url=https://borncity.com/win/2022/11/17/oct-2022-firmware-update-bricks-hp-printer-with-error-49-or-79/ |url-status=live |archive-url=https://web.archive.org/web/20250316231850/https://borncity.com/win/2022/11/17/oct-2022-firmware-update-bricks-hp-printer-with-error-49-or-79/ |archive-date=16 Mar 2025 |access-date=15 Mar 2025 |website=Born's Tech and Windows World}}</ref>
-In some cases, the devices could be recovered,<ref>{{Cite web |date=15 Nov 2022 |title=Color LaserJet Pro MFP-M281fdw shows 49 Service Error after firmware update from 20th October |url=https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Color-LaserJet-Pro-MFP-M281fdw-shows-49-Service-Error-after/m-p/8540292/highlight/true#M962703 |url-status=live |access-date=15 Mar 2025 |website=[[HP]]}}</ref> but for an unknown number of users, '''no official nor unofficial fix was applicable'''. This effectively led to bricked devices that had to be replaced, often but not always, right after the warranty period had ended.
+In some cases, the devices could be recovered,<ref>{{Cite web |date=15 Nov 2022 |title=Color LaserJet Pro MFP-M281fdw shows 49 Service Error after firmware update from 20th October |url=https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Color-LaserJet-Pro-MFP-M281fdw-shows-49-Service-Error-after/m-p/8540292/highlight/true#M962703 |url-status=live |access-date=15 Mar 2025 |website=[[HP]] |archive-url=http://web.archive.org/web/20250708180500/https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Color-LaserJet-Pro-MFP-M281fdw-shows-49-Service-Error-after/m-p/8540292/highlight/true |archive-date=8 Jul 2025}}</ref> but for an unknown number of users, '''no official nor unofficial fix was applicable'''. This effectively led to bricked devices that had to be replaced, often but not always, right after the warranty period had ended.
 ===HP Locks Printers if There Is a Failed Subscription Payment===