Lieferando: Difference between revisions

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===Shadow websites and possible consumer confusion===

Investigations by media outlets, including Bayerischer Rundfunk (BR), revealed that Lieferando creates “shadow websites” closely mimicking the look and name of partner restaurants’ official websites.<ref>Rebecca Ciesielski, Sammy Khamis und Johannes Lenz (Feburary 25, 2021). [https://www.tagesschau.de/investigativ/br-recherche/lieferando-websites-101.html "Lieferandos Geschäft mit 'Schattenwebseiten'"] (in German). ''Bayerischer Rundfunk (BR)''. </ref> This may confuse consumers in several ways:

Investigations by media outlets, including Bayerischer Rundfunk (BR), revealed that Lieferando creates “shadow websites” closely mimicking the look and name of partner restaurants’ official websites.<ref>Rebecca Ciesielski, Sammy Khamis und Johannes Lenz (Feburary 25, 2021). [https://www.tagesschau.de/investigativ/br-recherche/lieferando-websites-101.html "Lieferandos Geschäft mit 'Schattenwebseiten'"] (in German). ''Bayerischer Rundfunk (BR)''. ([http://web.archive.org/web/20251022074420/https://www.tagesschau.de/investigativ/br-recherche/lieferando-websites-101.html Archived])</ref> This may confuse consumers in several ways:

*'''Misleading search results''': When people search for a specific restaurant online, the Lieferando “shadow” site often appears at the top of search results due to paid ads and ranking strategies. This can lead customers to believe they are ordering directly from the restaurant.

*'''Hidden commissions''': Even if the restaurant itself handles the food delivery, a commission (often around 13%) is charged on orders placed through Lieferando. When Lieferando also delivers the food, this commission can rise to 30%. Critics argue this setup may indirectly inflate menu prices and fees for consumers.

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Although it may seem unrelated at first, labor conditions can affect the consumer experience:

*'''Delivery reliability''': Critics say harsh working conditions – particularly in bad weather or under stressful scheduling –can lead to rushed deliveries, occasional delays, or inconsistent quality of service.

*'''Real-time tracking and performance monitoring''': Lieferando tracks couriers’ locations and delivery times to ensure prompt service. While this might benefit customers who want quick updates, data-protection experts raise concerns about continuous oversight and whether it places undue pressure on riders.<ref>Reichert, Philipp (August 1, 2023). [https://www.tagesschau.de/investigativ/report-mainz/lieferando-bonussystem-lohn-100.html "Bestell-Boom auf dem Rücken der Beschäftigten?"] (in German). ''SWR''.</ref>

*'''Real-time tracking and performance monitoring''': Lieferando tracks couriers’ locations and delivery times to ensure prompt service. While this might benefit customers who want quick updates, data-protection experts raise concerns about continuous oversight and whether it places undue pressure on riders.<ref>Reichert, Philipp (August 1, 2023). [https://www.tagesschau.de/investigativ/report-mainz/lieferando-bonussystem-lohn-100.html "Bestell-Boom auf dem Rücken der Beschäftigten?"] (in German). ''SWR''. ([http://web.archive.org/web/20251018160526/https://www.tagesschau.de/investigativ/report-mainz/lieferando-bonussystem-lohn-100.html Archived])</ref>

===Customer support and transparency===

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*'''Unclear ownership of sites''': The practice of creating lookalike webpages can make it difficult for customers to figure out who is responsible when problems occur, particularly if the official restaurant site and the Lieferando clone are nearly identical.

*'''Potential conflict of interest''': By heavily promoting these shadow websites and paying for top search results, Lieferando can overshadow a restaurant’s own official site, reducing transparency for consumers who genuinely wish to buy directly.

*'''Point programm got removed without notice of users''': Lieferando shadow removed its point programm at 2024-12-16 (user source<ref>https://www.mydealz.de/diskussion/lieferando-stellt-zum-16122024-das-punkteprogramm-ein-2464445</ref>) for all users which made all users lose all their points. These could be worth a lot of money if they ordered a lot. They did not send an E-Mail and there is not even an official post regarding this issue. Even worse is the help-page of lieferando is still mentioning the points programm as of 2025-02-16<ref>https://www.lieferando.de/kundenservice/thema/punkte-programm</ref> even if it does not exist anymore. Nowhere in their their T&Cs<ref>https://www.lieferando.de/terms-and-conditions</ref> it is mentioned that this can be done silently. These points can have a lot of value.

*'''Point programm got removed without notice of users''': Lieferando shadow removed its point programm at 2024-12-16 (user source<ref>https://www.mydealz.de/diskussion/lieferando-stellt-zum-16122024-das-punkteprogramm-ein-2464445 ([http://web.archive.org/web/20250610054446/https://www.mydealz.de/diskussion/lieferando-stellt-zum-16122024-das-punkteprogramm-ein-2464445 Archived])</ref>) for all users which made all users lose all their points. These could be worth a lot of money if they ordered a lot. They did not send an E-Mail and there is not even an official post regarding this issue. Even worse is the help-page of lieferando is still mentioning the points programm as of 2025-02-16<ref>https://www.lieferando.de/kundenservice/thema/punkte-programm ([http://web.archive.org/web/20240523062746/https://www.lieferando.de/kundenservice/thema/punkte-programm Archived])</ref> even if it does not exist anymore. Nowhere in their their T&Cs<ref>https://www.lieferando.de/terms-and-conditions ([http://web.archive.org/web/20260208030832/https://www.lieferando.de/terms-and-conditions Archived])</ref> it is mentioned that this can be done silently. These points can have a lot of value.

==References==

[[Category:Lieferando]]

@@ Line 15: / Line 15: @@
 ===Shadow websites and possible consumer confusion===
-Investigations by media outlets, including Bayerischer Rundfunk (BR), revealed that Lieferando creates “shadow websites” closely mimicking the look and name of partner restaurants’ official websites.<ref>Rebecca Ciesielski, Sammy Khamis und Johannes Lenz (Feburary 25, 2021). [https://www.tagesschau.de/investigativ/br-recherche/lieferando-websites-101.html "Lieferandos Geschäft mit 'Schattenwebseiten'"] (in German). ''Bayerischer Rundfunk (BR)''. </ref> This may confuse consumers in several ways:
+Investigations by media outlets, including Bayerischer Rundfunk (BR), revealed that Lieferando creates “shadow websites” closely mimicking the look and name of partner restaurants’ official websites.<ref>Rebecca Ciesielski, Sammy Khamis und Johannes Lenz (Feburary 25, 2021). [https://www.tagesschau.de/investigativ/br-recherche/lieferando-websites-101.html "Lieferandos Geschäft mit 'Schattenwebseiten'"] (in German). ''Bayerischer Rundfunk (BR)''. ([http://web.archive.org/web/20251022074420/https://www.tagesschau.de/investigativ/br-recherche/lieferando-websites-101.html Archived])</ref> This may confuse consumers in several ways:
 *'''Misleading search results''': When people search for a specific restaurant online, the Lieferando “shadow” site often appears at the top of search results due to paid ads and ranking strategies. This can lead customers to believe they are ordering directly from the restaurant.
 *'''Hidden commissions''': Even if the restaurant itself handles the food delivery, a commission (often around 13%) is charged on orders placed through Lieferando. When Lieferando also delivers the food, this commission can rise to 30%. Critics argue this setup may indirectly inflate menu prices and fees for consumers.
@@ Line 29: / Line 29: @@
 Although it may seem unrelated at first, labor conditions can affect the consumer experience:
 *'''Delivery reliability''': Critics say harsh working conditions – particularly in bad weather or under stressful scheduling –can lead to rushed deliveries, occasional delays, or inconsistent quality of service.
-*'''Real-time tracking and performance monitoring''': Lieferando tracks couriers’ locations and delivery times to ensure prompt service. While this might benefit customers who want quick updates, data-protection experts raise concerns about continuous oversight and whether it places undue pressure on riders.<ref>Reichert, Philipp (August 1, 2023). [https://www.tagesschau.de/investigativ/report-mainz/lieferando-bonussystem-lohn-100.html "Bestell-Boom auf dem Rücken der Beschäftigten?"] (in German). ''SWR''.</ref>
+*'''Real-time tracking and performance monitoring''': Lieferando tracks couriers’ locations and delivery times to ensure prompt service. While this might benefit customers who want quick updates, data-protection experts raise concerns about continuous oversight and whether it places undue pressure on riders.<ref>Reichert, Philipp (August 1, 2023). [https://www.tagesschau.de/investigativ/report-mainz/lieferando-bonussystem-lohn-100.html "Bestell-Boom auf dem Rücken der Beschäftigten?"] (in German). ''SWR''. ([http://web.archive.org/web/20251018160526/https://www.tagesschau.de/investigativ/report-mainz/lieferando-bonussystem-lohn-100.html Archived])</ref>
 ===Customer support and transparency===
@@ Line 35: / Line 35: @@
 *'''Unclear ownership of sites''': The practice of creating lookalike webpages can make it difficult for customers to figure out who is responsible when problems occur, particularly if the official restaurant site and the Lieferando clone are nearly identical.
 *'''Potential conflict of interest''': By heavily promoting these shadow websites and paying for top search results, Lieferando can overshadow a restaurant’s own official site, reducing transparency for consumers who genuinely wish to buy directly.
-*'''Point programm got removed without notice of users''': Lieferando shadow removed its point programm at 2024-12-16 (user source<ref>https://www.mydealz.de/diskussion/lieferando-stellt-zum-16122024-das-punkteprogramm-ein-2464445</ref>) for all users which made all users lose all their points. These could be worth a lot of money if they ordered a lot. They did not send an E-Mail and there is not even an official post regarding this issue. Even worse is the help-page of lieferando is still mentioning the points programm as of 2025-02-16<ref>https://www.lieferando.de/kundenservice/thema/punkte-programm</ref> even if it does not exist anymore. Nowhere in their their T&Cs<ref>https://www.lieferando.de/terms-and-conditions</ref> it is mentioned that this can be done silently. These points can have a lot of value.
+*'''Point programm got removed without notice of users''': Lieferando shadow removed its point programm at 2024-12-16 (user source<ref>https://www.mydealz.de/diskussion/lieferando-stellt-zum-16122024-das-punkteprogramm-ein-2464445 ([http://web.archive.org/web/20250610054446/https://www.mydealz.de/diskussion/lieferando-stellt-zum-16122024-das-punkteprogramm-ein-2464445 Archived])</ref>) for all users which made all users lose all their points. These could be worth a lot of money if they ordered a lot. They did not send an E-Mail and there is not even an official post regarding this issue. Even worse is the help-page of lieferando is still mentioning the points programm as of 2025-02-16<ref>https://www.lieferando.de/kundenservice/thema/punkte-programm ([http://web.archive.org/web/20240523062746/https://www.lieferando.de/kundenservice/thema/punkte-programm Archived])</ref> even if it does not exist anymore. Nowhere in their their T&Cs<ref>https://www.lieferando.de/terms-and-conditions ([http://web.archive.org/web/20260208030832/https://www.lieferando.de/terms-and-conditions Archived])</ref> it is mentioned that this can be done silently. These points can have a lot of value.
 ==References==
 <references />
 [[Category:Lieferando]]