Neato cloud shutdown: Difference between revisions

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|Description=In October 2025, Neato announced the closure of the cloud. Only manual mode can be used on branded robot vacuums with no local API access.

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Neato Robotics was a company founded in 2005.<ref name="TechCrunch">{{Cite web|url=https://techcrunch.com/2023/05/01/neato-robotics-is-being-shut-down-after-18-years/|title=Neato Robotics is being shut down after 18 years|first=Brian|last=Heater|work=TechCrunch|date=2023-05-01|access-date=2025-10-25}}</ref> In 2017, the company was acquired by the German company Vorwerk Group.<ref>{{Cite web|url=https://www.therobotreport.com/vorwerk-acquires-autonomous-vacuum-maker-neato-robotics/|title=Vorwerk acquires autonomous vacuum maker Neato Robotics|date=2017-09-22|work=The Robot Report|first=Alex|last=Beall|access-date=2025-10-25}}</ref>

Neato Robotics was a company founded in 2005.<ref name="TechCrunch">{{Cite web|url=https://techcrunch.com/2023/05/01/neato-robotics-is-being-shut-down-after-18-years/|title=Neato Robotics is being shut down after 18 years|first=Brian|last=Heater|work=TechCrunch|date=2023-05-01|access-date=2025-10-25 |archive-url=http://web.archive.org/web/20251026182338/https://techcrunch.com/2023/05/01/neato-robotics-is-being-shut-down-after-18-years/ |archive-date=26 Oct 2025}}</ref> In 2017, the company was acquired by the German company Vorwerk Group.<ref>{{Cite web|url=https://www.therobotreport.com/vorwerk-acquires-autonomous-vacuum-maker-neato-robotics/|title=Vorwerk acquires autonomous vacuum maker Neato Robotics|date=2017-09-22|work=The Robot Report|first=Alex|last=Beall|access-date=2025-10-25 |archive-url=http://web.archive.org/web/20251113051302/https://www.therobotreport.com/vorwerk-acquires-autonomous-vacuum-maker-neato-robotics/ |archive-date=13 Nov 2025}}</ref>

==Background==

On April 27, 2023, Neato announced the discontinuation of their products due to the company not achieving "its self-defined economic goals for several years now".<ref name="TechCrunch" /> During the announcement, the company promised their required cloud services would be operational for 5 years, with Vorwerk spokesperson Stefan Watzinger saying "Vorwerk will use a 14-person team in Milan to 'ensure the security of the infrastructure of Neato’s cloud services for at least five years'", with spare parts being "guaranteed for at least five years".<ref>{{Cite web|url=https://www.techhive.com/article/1803382/neato-robotics-is-shutting-down-robot-vacuums.html|title=Robot vacuum maker Neato Robotics is shutting down|first=Ben|last=Patterson|date=2023-04-28|work=Tech Hive|access-date=2025-10-25}}</ref>

On April 27, 2023, Neato announced the discontinuation of their products due to the company not achieving "its self-defined economic goals for several years now".<ref name="TechCrunch" /> During the announcement, the company promised their required cloud services would be operational for 5 years, with Vorwerk spokesperson Stefan Watzinger saying "Vorwerk will use a 14-person team in Milan to 'ensure the security of the infrastructure of Neato’s cloud services for at least five years'", with spare parts being "guaranteed for at least five years".<ref>{{Cite web|url=https://www.techhive.com/article/1803382/neato-robotics-is-shutting-down-robot-vacuums.html|title=Robot vacuum maker Neato Robotics is shutting down|first=Ben|last=Patterson|date=2023-04-28|work=Tech Hive|access-date=2025-10-25 |archive-url=http://web.archive.org/web/20251128205515/https://www.techhive.com/article/1803382/neato-robotics-is-shutting-down-robot-vacuums.html |archive-date=28 Nov 2025}}</ref>

==Cloud shutdown==

On October 6, 2025, an announcement was posted onto the Neato support page and emailed to customers announcing the closure of the Neato cloud services, despite the 5 year minimum promised in 2023.<ref name="TheVerge">{{Cite web|url=https://www.theverge.com/news/806246/neato-robovac-cloud-shutdown|title=Neato’s cloud is shutting down, leaving its robovacs stuck in manual mode|work=TheVerge|first=Stevie|last=Bonifield|date=2025-10-24|access-date=2025-10-25}}</ref> As a result of the shutdown, all Neato devices can only operate in "manual mode", meaning schedules and specific room cleanings on the MyNeato app no longer work. Unofficial integrations such as with [[Home Assistant]] are affected by this shutdown due to the devices not allowing local network access.<ref>{{Cite web|url=https://alerts.home-assistant.io/alerts/neato/|title=Neato cloud is about to be disabled|work=Home Assistant Alerts|date=2025-10-20|access-date=2025-10-25}}</ref>

On October 6, 2025, an announcement was posted onto the Neato support page and emailed to customers announcing the closure of the Neato cloud services, despite the 5 year minimum promised in 2023.<ref name="TheVerge">{{Cite web|url=https://www.theverge.com/news/806246/neato-robovac-cloud-shutdown|title=Neato’s cloud is shutting down, leaving its robovacs stuck in manual mode|work=TheVerge|first=Stevie|last=Bonifield|date=2025-10-24|access-date=2025-10-25 |archive-url=http://web.archive.org/web/20251111041535/https://www.theverge.com/news/806246/neato-robovac-cloud-shutdown |archive-date=11 Nov 2025}}</ref> As a result of the shutdown, all Neato devices can only operate in "manual mode", meaning schedules and specific room cleanings on the MyNeato app no longer work. Unofficial integrations such as with [[Home Assistant]] are affected by this shutdown due to the devices not allowing local network access.<ref>{{Cite web|url=https://alerts.home-assistant.io/alerts/neato/|title=Neato cloud is about to be disabled|work=Home Assistant Alerts|date=2025-10-20|access-date=2025-10-25 |archive-url=http://web.archive.org/web/20260210180352/https://alerts.home-assistant.io/alerts/neato/ |archive-date=10 Feb 2026}}</ref>

===Vorwerk's response===

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 |Description=In October 2025, Neato announced the closure of the cloud. Only manual mode can be used on branded robot vacuums with no local API access.
 }}
-Neato Robotics was a company founded in 2005.<ref name="TechCrunch">{{Cite web|url=https://techcrunch.com/2023/05/01/neato-robotics-is-being-shut-down-after-18-years/|title=Neato Robotics is being shut down after 18 years|first=Brian|last=Heater|work=TechCrunch|date=2023-05-01|access-date=2025-10-25}}</ref> In 2017, the company was acquired by the German company Vorwerk Group.<ref>{{Cite web|url=https://www.therobotreport.com/vorwerk-acquires-autonomous-vacuum-maker-neato-robotics/|title=Vorwerk acquires autonomous vacuum maker Neato Robotics|date=2017-09-22|work=The Robot Report|first=Alex|last=Beall|access-date=2025-10-25}}</ref>
+Neato Robotics was a company founded in 2005.<ref name="TechCrunch">{{Cite web|url=https://techcrunch.com/2023/05/01/neato-robotics-is-being-shut-down-after-18-years/|title=Neato Robotics is being shut down after 18 years|first=Brian|last=Heater|work=TechCrunch|date=2023-05-01|access-date=2025-10-25 |archive-url=http://web.archive.org/web/20251026182338/https://techcrunch.com/2023/05/01/neato-robotics-is-being-shut-down-after-18-years/ |archive-date=26 Oct 2025}}</ref> In 2017, the company was acquired by the German company Vorwerk Group.<ref>{{Cite web|url=https://www.therobotreport.com/vorwerk-acquires-autonomous-vacuum-maker-neato-robotics/|title=Vorwerk acquires autonomous vacuum maker Neato Robotics|date=2017-09-22|work=The Robot Report|first=Alex|last=Beall|access-date=2025-10-25 |archive-url=http://web.archive.org/web/20251113051302/https://www.therobotreport.com/vorwerk-acquires-autonomous-vacuum-maker-neato-robotics/ |archive-date=13 Nov 2025}}</ref>
 ==Background==
-On April 27, 2023, Neato announced the discontinuation of their products due to the company not achieving "its self-defined economic goals for several years now".<ref name="TechCrunch" /> During the announcement, the company promised their required cloud services would be operational for 5 years, with Vorwerk spokesperson Stefan Watzinger saying "Vorwerk will use a 14-person team in Milan to 'ensure the security of the infrastructure of Neato’s cloud services for at least five years'", with spare parts being "guaranteed for at least five years".<ref>{{Cite web|url=https://www.techhive.com/article/1803382/neato-robotics-is-shutting-down-robot-vacuums.html|title=Robot vacuum maker Neato Robotics is shutting down|first=Ben|last=Patterson|date=2023-04-28|work=Tech Hive|access-date=2025-10-25}}</ref>
+On April 27, 2023, Neato announced the discontinuation of their products due to the company not achieving "its self-defined economic goals for several years now".<ref name="TechCrunch" /> During the announcement, the company promised their required cloud services would be operational for 5 years, with Vorwerk spokesperson Stefan Watzinger saying "Vorwerk will use a 14-person team in Milan to 'ensure the security of the infrastructure of Neato’s cloud services for at least five years'", with spare parts being "guaranteed for at least five years".<ref>{{Cite web|url=https://www.techhive.com/article/1803382/neato-robotics-is-shutting-down-robot-vacuums.html|title=Robot vacuum maker Neato Robotics is shutting down|first=Ben|last=Patterson|date=2023-04-28|work=Tech Hive|access-date=2025-10-25 |archive-url=http://web.archive.org/web/20251128205515/https://www.techhive.com/article/1803382/neato-robotics-is-shutting-down-robot-vacuums.html |archive-date=28 Nov 2025}}</ref>
 ==Cloud shutdown==
-On October 6, 2025, an announcement was posted onto the Neato support page and emailed to customers announcing the closure of the Neato cloud services, despite the 5 year minimum promised in 2023.<ref name="TheVerge">{{Cite web|url=https://www.theverge.com/news/806246/neato-robovac-cloud-shutdown|title=Neato’s cloud is shutting down, leaving its robovacs stuck in manual mode|work=TheVerge|first=Stevie|last=Bonifield|date=2025-10-24|access-date=2025-10-25}}</ref> As a result of the shutdown, all Neato devices can only operate in "manual mode", meaning schedules and specific room cleanings on the MyNeato app no longer work. Unofficial integrations such as with [[Home Assistant]] are affected by this shutdown due to the devices not allowing local network access.<ref>{{Cite web|url=https://alerts.home-assistant.io/alerts/neato/|title=Neato cloud is about to be disabled|work=Home Assistant Alerts|date=2025-10-20|access-date=2025-10-25}}</ref>
+On October 6, 2025, an announcement was posted onto the Neato support page and emailed to customers announcing the closure of the Neato cloud services, despite the 5 year minimum promised in 2023.<ref name="TheVerge">{{Cite web|url=https://www.theverge.com/news/806246/neato-robovac-cloud-shutdown|title=Neato’s cloud is shutting down, leaving its robovacs stuck in manual mode|work=TheVerge|first=Stevie|last=Bonifield|date=2025-10-24|access-date=2025-10-25 |archive-url=http://web.archive.org/web/20251111041535/https://www.theverge.com/news/806246/neato-robovac-cloud-shutdown |archive-date=11 Nov 2025}}</ref> As a result of the shutdown, all Neato devices can only operate in "manual mode", meaning schedules and specific room cleanings on the MyNeato app no longer work. Unofficial integrations such as with [[Home Assistant]] are affected by this shutdown due to the devices not allowing local network access.<ref>{{Cite web|url=https://alerts.home-assistant.io/alerts/neato/|title=Neato cloud is about to be disabled|work=Home Assistant Alerts|date=2025-10-20|access-date=2025-10-25 |archive-url=http://web.archive.org/web/20260210180352/https://alerts.home-assistant.io/alerts/neato/ |archive-date=10 Feb 2026}}</ref>
 ===Vorwerk's response===