Seagate sells old hard drives as new: Difference between revisions
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== Details == | == Details == | ||
Customers who purchased Seagate ''Exos'' series hard drives from several different online retailers, including [[Amazon]], JB Computer, Mindfactory, Reichelt, Alternate, Böttcher, Büroshop 24, Galaxus, Jacob, Kosatec, Maingau, and Proshop, reported inconsistencies in their drives.<ref name="heise-online-report">[https://www.heise.de/news/Gebrauchte-Seagate-Festplatten-als-Neuware-im-Umlauf-10254276.html Heise Online Report]</ref> | Customers who purchased Seagate ''Exos'' series hard drives from several different online retailers, including [[Amazon]], JB Computer, Mindfactory, Reichelt, Alternate, Böttcher, Büroshop 24, Galaxus, Jacob, Kosatec, Maingau, and Proshop, reported inconsistencies in their drives.<ref name="heise-online-report">[https://www.heise.de/news/Gebrauchte-Seagate-Festplatten-als-Neuware-im-Umlauf-10254276.html Heise Online Report] ([http://web.archive.org/web/20260207163847/https://www.heise.de/news/Gebrauchte-Seagate-Festplatten-als-Neuware-im-Umlauf-10254276.html Archived])</ref> | ||
Upon inspection by users, these drives showed thousands of operating hours, suggesting they had been previously used despite being sold as new. Many had run for 10,000 to 50,000 hours, confirming they were repurposed rather than unused. | Upon inspection by users, these drives showed thousands of operating hours, suggesting they had been previously used despite being sold as new. Many had run for 10,000 to 50,000 hours, confirming they were repurposed rather than unused. | ||
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A consumer who purchased two ST14000NM005G (14TB) drives found they had already been used for 10,000 to 15,000 hours. A replacement order for ST16000NM001G (16TB) drives revealed even worse results: 22,000 operational hours.<ref name="heise-online-report" /> | A consumer who purchased two ST14000NM005G (14TB) drives found they had already been used for 10,000 to 15,000 hours. A replacement order for ST16000NM001G (16TB) drives revealed even worse results: 22,000 operational hours.<ref name="heise-online-report" /> | ||
[https://www.smartmontools.org/ smartmontools] | [https://www.smartmontools.org/ smartmontools] ([http://web.archive.org/web/20260211105514/https://www.smartmontools.org/ Archived]) | ||
=== Manufacturer warranty checks === | === Manufacturer warranty checks === | ||
Many affected buyers found that when they checked warranty status on Seagate's website, they were redirected to contact their retailer. This shows that these were OEM models, which do not include a manufacturer-backed warranty beyond the retailer’s return policy.<ref>[https://www.seagate.com/de/de/support/warranty-and-replacements/ Seagate Warranty Check]</ref> | Many affected buyers found that when they checked warranty status on Seagate's website, they were redirected to contact their retailer. This shows that these were OEM models, which do not include a manufacturer-backed warranty beyond the retailer’s return policy.<ref>[https://www.seagate.com/de/de/support/warranty-and-replacements/ Seagate Warranty Check] ([http://web.archive.org/web/20260222084210/https://www.seagate.com/de/de/support/warranty-and-replacements/ Archived])</ref> | ||
== Responsibility and supply-chain concerns<!-- this whole section comes on a bit strong, with relatively little in the way of citation --> == | == Responsibility and supply-chain concerns<!-- this whole section comes on a bit strong, with relatively little in the way of citation --> == | ||