TeamViewer terminates perpetual licenses: Difference between revisions
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===TeamViewer's response=== | ===TeamViewer's response=== | ||
Customers were sent the following email:<ref>{{Cite web |title=Customer notice to "upgrade" |url=https://services.teamviewer.com/html_mail.jsp?params=SPAWb7TgrG3i5Ps2Vo6AdrIr3nf2RLCsakmg2S5bYYz8ciX0%2FFb7IqnRBskejxpadKtGgym6KxphKhlEPSqdrhTa%2Ba6Ue7J%2BmDFwuzVAVX6%2FBRU5mWsXOLB98yOvpswe |website=TeamViewer}}</ref> | Customers were sent the following email:<ref>{{Cite web |title=Customer notice to "upgrade" |url=https://services.teamviewer.com/html_mail.jsp?params=SPAWb7TgrG3i5Ps2Vo6AdrIr3nf2RLCsakmg2S5bYYz8ciX0%2FFb7IqnRBskejxpadKtGgym6KxphKhlEPSqdrhTa%2Ba6Ue7J%2BmDFwuzVAVX6%2FBRU5mWsXOLB98yOvpswe |website=TeamViewer |archive-url=http://web.archive.org/web/20250820182219/https://services.teamviewer.com/html_mail.jsp?params=SPAWb7TgrG3i5Ps2Vo6AdrIr3nf2RLCsakmg2S5bYYz8ciX0%2FFb7IqnRBskejxpadKtGgym6KxphKhlEPSqdrhTa%2Ba6Ue7J%2BmDFwuzVAVX6%2FBRU5mWsXOLB98yOvpswe |archive-date=20 Aug 2025}}</ref> | ||
{| class="wikitable" | {| class="wikitable" | ||
|Dear Customer, | |Dear Customer, | ||
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One user on the forum states that they bought a license for TeamViewer version 12 with a term of 10 years, so this comes two years before their license ends.<ref name=":0" /> Commercial users of the software must have a license to use TeamViewer, only personal usage of the software is free.<ref>{{Cite web |date=15 May 2023 |title=Commercial use suspected |url=https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/licensing/personal-use/commercial-use-suspected/ |url-status=live |archive-url=https://web.archive.org/web/20250208061425/https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/licensing/personal-use/commercial-use-suspected/ |archive-date=8 Feb 2025 |access-date=21 Jun 2025 |website=TeamViewer Support}}</ref> | One user on the forum states that they bought a license for TeamViewer version 12 with a term of 10 years, so this comes two years before their license ends.<ref name=":0" /> Commercial users of the software must have a license to use TeamViewer, only personal usage of the software is free.<ref>{{Cite web |date=15 May 2023 |title=Commercial use suspected |url=https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/licensing/personal-use/commercial-use-suspected/ |url-status=live |archive-url=https://web.archive.org/web/20250208061425/https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/licensing/personal-use/commercial-use-suspected/ |archive-date=8 Feb 2025 |access-date=21 Jun 2025 |website=TeamViewer Support}}</ref> | ||
This invalidation additionally ignores when users who paid for their lifetime perpetual licenses, where in one case with Linus of ''Linus Tech Tips'' only received a discount for the subscription for paying for a ~$5k+ software upgrade only a few months before the announcement of the sunset of versions 11 and 12 in '''December 2025'''.<ref>{{Cite news |last=LMG Clips |date=Jun 23, 2025 |title=If Buying Isn’t Owning, Then Piracy Isn’t Stealing |url=https://www.youtube.com/watch?v=uDfCYF0PLac |access-date=Jun 23, 2025 |work=[[YouTube]]}}</ref> Some highlights included with the email sent to Linus are the following:<blockquote>'''How does this affect you?''' | This invalidation additionally ignores when users who paid for their lifetime perpetual licenses, where in one case with Linus of ''Linus Tech Tips'' only received a discount for the subscription for paying for a ~$5k+ software upgrade only a few months before the announcement of the sunset of versions 11 and 12 in '''December 2025'''.<ref>{{Cite news |last=LMG Clips |date=Jun 23, 2025 |title=If Buying Isn’t Owning, Then Piracy Isn’t Stealing |url=https://www.youtube.com/watch?v=uDfCYF0PLac |access-date=Jun 23, 2025 |work=[[YouTube]] |archive-url=https://preservetube.com/watch?v=uDfCYF0PLac |archive-date=23 Feb 2026}}</ref> Some highlights included with the email sent to Linus are the following:<blockquote>'''How does this affect you?''' | ||
- After the above date, licenses for TeamViewer '''11 and 12 will no longer be supported''' on our global network infrastructure.h | - After the above date, licenses for TeamViewer '''11 and 12 will no longer be supported''' on our global network infrastructure.h | ||