Zoom (product): Difference between revisions

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Developed by [[wikipedia:Zoom_Communications|'''Zoom Communications''']], [[wikipedia:Zoom_(software)|Zoom workplace]] or commonly referred as Zoom, is a video calling platform allowing that can be downloaded on devices and be used for free, but with certain limitations. ~~up to 100 participants~~ in ~~a 40 minute limit time frame. The products contain subscriptions with varying types of plans, with the '''rooms plan allowing''' for 1,000 participants at a time for a limit of 30 hours~~.

Developed by [[wikipedia:Zoom_Communications|'''Zoom Communications''']], [[wikipedia:Zoom_(software)|Zoom workplace]] or commonly referred as Zoom, is a video calling platform allowing that can be downloaded on devices and be used for free, but with certain limitations. It is a software commonly used in enterprise and educational workplaces.

==Consumer-impact summary==

===User Freedom===

The user must accept the terms of service and [[Forced arbitration]] in order to use the product

The user must accept the terms of service and [[Forced arbitration]] in order to use the product.

===User Privacy===

Security vulnerabilities and privacy concerns have raised due to the amount of data the software collects from its users. {{Citation needed}} In August 2023, Zoom modified their terms of service, mentioning they will be able to process and use data from the calls to train AI or for other purposes. <ref>{{Cite web |last=Isaksen-Loxton |first=Duncan |date=7 Aug 2023 |title=The Privacy Implications of Zoom’s New Terms of Service Are Scary |url=https://sixfive.io/the-privacy-implications-of-zooms-new-terms-of-service-are-scary/ |url-status=live |archive-url=https://archive.is/k8CgC |archive-date=2026-02-24 |access-date=24 Feb 2026 |website=SixFive}}</ref>

===Business Model===

The free version of the software allows users to do calls that can have up to 100 participants, with a max time of 40 minutes. The product contains subscriptions with various types of plans, with the '''rooms plan allowing''' up to 1,000 participants with a maximum time of 30 hours.

===Market Control===

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[[File:Zoom force arbitration agreement.png|alt=Article in the EULA that shows forced arbitration|thumb|Forced Arbitration Agreement]]

{{Main| Zoom changes Terms of Service for data collection and forces arbitration}}

On April 1, 2023, Zoom sent an email to all users that they have updated their terms of service, forcing users into [[forced arbitration]], taking effect one day prior on May 31. <ref>{{Cite web |last=McFarland |first=Jen |date=8 Aug 2023 |title=Zoom's AI Update: Incredibly Intrusive Changes & What It Means for Small Businesses |url=https://www.womenconquerbiz.com/zooms-ai-update/ |url-status=live |access-date=24 Feb 2026 |website=Women Conquer Business}}</ref> The user is able to send an opt-out request in a period of 30 days since April 2023 or since the day the account was created. <ref>{{Cite web |date=2025-06-17 |title=Zoom's Terms of Service update notifications |url=https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057985 |url-status=live |access-date=2026-02-23 |website=Zoom}}</ref><blockquote>27.11 Opt-Out. You may reject this Arbitration Agreement and opt out of arbitration by '''sending an email to [email protected]''' within (i) thirty (30) calendar days of April 1, 2023 if you are an existing user, or (ii) thirty (30) calendar days of the date you created your account if you are a new user. Your opt-out notice must be individualized and must be sent from the email address associated with your individual Zoom account. An opt-out notice that purports to opt out multiple parties will be invalid as to all such parties. No individual (or their agent or representative) may effectuate an opt out on behalf of other individuals. '''Your notice to opt-out must include your first and last name, address, the email address associated with your Zoom account, and an unequivocal statement that you decline this Arbitration Agreement.''' If you do decide to opt out, that opt out will apply to this Arbitration Agreement and all previous versions thereof, and neither party will have the right to compel the other to arbitrate any Dispute. However, all other parts of this Arbitration Agreement will continue to apply to you, and opting out of this Arbitration Agreement has no effect on any other arbitration agreements that you may enter into in the future with us.<ref>{{Cite web |date=2023-04-01 |title=Opt out of the arbitration agreement in Zoom’s Terms of Service now |url=https://www.frederickding.com/posts/2023/04/opt-out-of-the-arbitration-agreement-in-zooms-terms-of-service-now-0111418/ |url-status=live |access-date=2026-02-23 |website=Frederick's Timelog}}</ref></blockquote>

On April 1, 2023, Zoom sent an email to all users that they have updated their terms of service, forcing users into forced arbitration, taking effect one day prior on May 31. <ref>{{Cite web |last=McFarland |first=Jen |date=8 Aug 2023 |title=Zoom's AI Update: Incredibly Intrusive Changes & What It Means for Small Businesses |url=https://www.womenconquerbiz.com/zooms-ai-update/ |url-status=live |access-date=24 Feb 2026 |website=Women Conquer Business}}</ref> The user is able to send an opt-out request in a period of 30 days since April 2023 or since the day the account was created. <ref>{{Cite web |date=2025-06-17 |title=Zoom's Terms of Service update notifications |url=https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057985 |url-status=live |access-date=2026-02-23 |website=Zoom}}</ref><blockquote>27.11 Opt-Out. You may reject this Arbitration Agreement and opt out of arbitration by '''sending an email to [email protected]''' within (i) thirty (30) calendar days of April 1, 2023 if you are an existing user, or (ii) thirty (30) calendar days of the date you created your account if you are a new user. Your opt-out notice must be individualized and must be sent from the email address associated with your individual Zoom account. An opt-out notice that purports to opt out multiple parties will be invalid as to all such parties. No individual (or their agent or representative) may effectuate an opt out on behalf of other individuals. '''Your notice to opt-out must include your first and last name, address, the email address associated with your Zoom account, and an unequivocal statement that you decline this Arbitration Agreement.''' If you do decide to opt out, that opt out will apply to this Arbitration Agreement and all previous versions thereof, and neither party will have the right to compel the other to arbitrate any Dispute. However, all other parts of this Arbitration Agreement will continue to apply to you, and opting out of this Arbitration Agreement has no effect on any other arbitration agreements that you may enter into in the future with us.<ref>{{Cite web |date=2023-04-01 |title=Opt out of the arbitration agreement in Zoom’s Terms of Service now |url=https://www.frederickding.com/posts/2023/04/opt-out-of-the-arbitration-agreement-in-zooms-terms-of-service-now-0111418/ |url-status=live |access-date=2026-02-23 |website=Frederick's Timelog}}</ref></blockquote>

[[File:Zoom-TOS-update-prompt.png|thumb|Term Of Service Prompt ]]

Later on, Zoom changes their agreement to allow National Arbitration & Mediation (NAM) to decide for cases, and requiring users to send opt-out request on their behalf.<blockquote>Your opt-out notice must be individualized and must be sent from the email address associated with your individual Zoom account. An opt-out notice that purports to opt out multiple parties will be invalid as to all such parties. No individual (or their agent or representative) may effectuate an opt out on behalf of other individuals.<ref>{{Cite web |date=2023-04-11 |title=ZOOM TERMS OF SERVICE |url=https://www.zoom.com/en/trust/terms/ |url-status=live |access-date=2026-02-23 |website=Zoom}}</ref></blockquote>

@@ Line 12: / Line 12: @@
 <!-- will delete and edit out with product later, just moving it.  -->
-Developed by  [[wikipedia:Zoom_Communications|'''Zoom Communications''']], [[wikipedia:Zoom_(software)|Zoom workplace]] or commonly referred as Zoom, is a video calling platform allowing that can be downloaded on devices and be used for free, but with certain limitations. up to 100 participants in a 40 minute limit time frame. The products contain subscriptions with varying types of plans, with the '''rooms plan allowing''' for 1,000 participants at a time for a limit of 30 hours.
+Developed by  [[wikipedia:Zoom_Communications|'''Zoom Communications''']], [[wikipedia:Zoom_(software)|Zoom workplace]] or commonly referred as Zoom, is a video calling platform allowing that can be downloaded on devices and be used for free, but with certain limitations. It is a software commonly used in enterprise and educational workplaces.
 ==Consumer-impact summary==
 ===User Freedom===
-The user must accept the terms of service and [[Forced arbitration]] in order to use the product
+The user must accept the terms of service and [[Forced arbitration]] in order to use the product.
 ===User Privacy===
 Security vulnerabilities and privacy concerns have raised due to the amount of data the software collects from its users. {{Citation needed}} In August 2023, Zoom modified their terms of service, mentioning they will be able to process and use data from the calls to train AI or for other purposes. <ref>{{Cite web |last=Isaksen-Loxton |first=Duncan |date=7 Aug 2023 |title=The Privacy Implications of Zoom’s New Terms of Service Are Scary |url=https://sixfive.io/the-privacy-implications-of-zooms-new-terms-of-service-are-scary/ |url-status=live |archive-url=https://archive.is/k8CgC |archive-date=2026-02-24 |access-date=24 Feb 2026 |website=SixFive}}</ref>
 ===Business Model===
+The free version of the software allows users to do calls that can have up to 100 participants, with a max time of 40 minutes. The product contains subscriptions with various types of plans, with the '''rooms plan allowing''' up to 1,000 participants with a maximum time of 30 hours.
 ===Market Control===
@@ Line 35: / Line 36: @@
 [[File:Zoom force arbitration agreement.png|alt=Article in the EULA that shows forced arbitration|thumb|Forced Arbitration Agreement]]
 {{Main| Zoom changes Terms of Service for data collection and forces arbitration}}
-On April 1, 2023, Zoom sent an email to all users that they have updated their terms of service, forcing users into [[forced arbitration]], taking effect one day prior on May 31. <ref>{{Cite web |last=McFarland |first=Jen |date=8 Aug 2023 |title=Zoom's AI Update: Incredibly Intrusive Changes & What It Means for Small Businesses |url=https://www.womenconquerbiz.com/zooms-ai-update/ |url-status=live |access-date=24 Feb 2026 |website=Women Conquer Business}}</ref> The user is able to send an opt-out request in a period of 30 days since April 2023 or since the day the account was created. <ref>{{Cite web |date=2025-06-17 |title=Zoom's Terms of Service update notifications |url=https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057985 |url-status=live |access-date=2026-02-23 |website=Zoom}}</ref><blockquote>27.11 Opt-Out. You may reject this Arbitration Agreement and opt out of arbitration by '''sending an email to [email protected]''' within (i) thirty (30) calendar days of April 1, 2023 if you are an existing user, or (ii) thirty (30) calendar days of the date you created your account if you are a new user. Your opt-out notice must be individualized and must be sent from the email address associated with your individual Zoom account. An opt-out notice that purports to opt out multiple parties will be invalid as to all such parties. No individual (or their agent or representative) may effectuate an opt out on behalf of other individuals. '''Your notice to opt-out must include your first and last name, address, the email address associated with your Zoom account, and an unequivocal statement that you decline this Arbitration Agreement.''' If you do decide to opt out, that opt out will apply to this Arbitration Agreement and all previous versions thereof, and neither party will have the right to compel the other to arbitrate any Dispute. However, all other parts of this Arbitration Agreement will continue to apply to you, and opting out of this Arbitration Agreement has no effect on any other arbitration agreements that you may enter into in the future with us.<ref>{{Cite web |date=2023-04-01 |title=Opt out of the arbitration agreement in Zoom’s Terms of Service now |url=https://www.frederickding.com/posts/2023/04/opt-out-of-the-arbitration-agreement-in-zooms-terms-of-service-now-0111418/ |url-status=live |access-date=2026-02-23 |website=Frederick's Timelog}}</ref></blockquote>
+On April 1, 2023, Zoom sent an email to all users that they have updated their terms of service, forcing users into forced arbitration, taking effect one day prior on May 31. <ref>{{Cite web |last=McFarland |first=Jen |date=8 Aug 2023 |title=Zoom's AI Update: Incredibly Intrusive Changes & What It Means for Small Businesses |url=https://www.womenconquerbiz.com/zooms-ai-update/ |url-status=live |access-date=24 Feb 2026 |website=Women Conquer Business}}</ref> The user is able to send an opt-out request in a period of 30 days since April 2023 or since the day the account was created. <ref>{{Cite web |date=2025-06-17 |title=Zoom's Terms of Service update notifications |url=https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057985 |url-status=live |access-date=2026-02-23 |website=Zoom}}</ref><blockquote>27.11 Opt-Out. You may reject this Arbitration Agreement and opt out of arbitration by '''sending an email to [email protected]''' within (i) thirty (30) calendar days of April 1, 2023 if you are an existing user, or (ii) thirty (30) calendar days of the date you created your account if you are a new user. Your opt-out notice must be individualized and must be sent from the email address associated with your individual Zoom account. An opt-out notice that purports to opt out multiple parties will be invalid as to all such parties. No individual (or their agent or representative) may effectuate an opt out on behalf of other individuals. '''Your notice to opt-out must include your first and last name, address, the email address associated with your Zoom account, and an unequivocal statement that you decline this Arbitration Agreement.''' If you do decide to opt out, that opt out will apply to this Arbitration Agreement and all previous versions thereof, and neither party will have the right to compel the other to arbitrate any Dispute. However, all other parts of this Arbitration Agreement will continue to apply to you, and opting out of this Arbitration Agreement has no effect on any other arbitration agreements that you may enter into in the future with us.<ref>{{Cite web |date=2023-04-01 |title=Opt out of the arbitration agreement in Zoom’s Terms of Service now |url=https://www.frederickding.com/posts/2023/04/opt-out-of-the-arbitration-agreement-in-zooms-terms-of-service-now-0111418/ |url-status=live |access-date=2026-02-23 |website=Frederick's Timelog}}</ref></blockquote>
 [[File:Zoom-TOS-update-prompt.png|thumb|Term Of Service Prompt ]]
 Later on, Zoom changes their agreement to allow National Arbitration & Mediation (NAM) to decide for cases, and requiring users to send opt-out request on their behalf.<blockquote>Your opt-out notice must be individualized and must be sent from the email address associated with your individual Zoom account. An opt-out notice that purports to opt out multiple parties will be invalid as to all such parties. No individual (or their agent or representative) may effectuate an opt out on behalf of other individuals.<ref>{{Cite web |date=2023-04-11 |title=ZOOM TERMS OF SERVICE |url=https://www.zoom.com/en/trust/terms/ |url-status=live |access-date=2026-02-23 |website=Zoom}}</ref></blockquote>