Cisco Systems, Inc.: Difference between revisions

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It would be good to find it archived somewhere since CNet is probably considered more reputable than Networkworld. Or we could maybe link to a Google Translate link for the Golem article. -->

===== Withholding bug details from customers without a service contract =====

=====Withholding bug details from customers without a service contract=====

Cisco hides bug details (most importantly the "resolution/workaround" of a bug) from non-paying customers. You are required to log into a Cisco account to view bug details, and even then you are only permitted to view 200 bugs a month without paying for a service contract.<ref>{{Cite web |title=Cisco Bug Search Tool |url=https://bst.cisco.com/quickview/bug/CSCvu61065 |url-status=live}}</ref>

Cisco hides bug details (most importantly the "resolution/workaround" of a bug) from non-paying customers. You are required to log into a Cisco account to view bug details, and even then you are only permitted to view 200 bugs a month without paying for a service contract.<ref>{{Cite web |date=2026-02-25 |title=Cisco Bug Search Tool |url=https://bst.cisco.com/quickview/bug/CSCvu61065 |url-status=live}}</ref>

"Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract."

===== Removing access to critical downloads for products that are "end-of-support" =====

Cisco removes all downloads for products that are past their "end-of-support" date, making it impossible to obtain software or firmware from official sources for your Cisco product. Cisco claims "'''Note:''' For security purposes, upon retirement of a product, Cisco Systems purposely removes documentation, downloads, and product pages from the Cisco.com website, though you may be able to obtain peer support in the Cisco Community.<ref>{{Cite web |date=2026-02-25 |title=Retired Products |url=https://www.cisco.com/c/en/us/support/security/retired.html |url-status=live}}</ref>" This is considered [[security through obscurity]]. If you, a consumer, have obtained obsolete Cisco hardware and wish to utilize it in a working environment, Cisco has deliberately made it harder to update your device to shield against security issues, or add features.

==References==

@@ Line 32: / Line 32: @@
 It would be good to find it archived somewhere since CNet is probably considered more reputable than Networkworld. Or we could maybe link to a Google Translate link for  the Golem article. -->
-===== Withholding bug details from customers without a service contract =====
+=====Withholding bug details from customers without a service contract=====
-Cisco hides bug details (most importantly the "resolution/workaround" of a bug) from non-paying customers. You are required to log into a Cisco account to view bug details, and even then you are only permitted to view 200 bugs a month without paying for a service contract.<ref>{{Cite web |title=Cisco Bug Search Tool |url=https://bst.cisco.com/quickview/bug/CSCvu61065 |url-status=live}}</ref>
+Cisco hides bug details (most importantly the "resolution/workaround" of a bug) from non-paying customers. You are required to log into a Cisco account to view bug details, and even then you are only permitted to view 200 bugs a month without paying for a service contract.<ref>{{Cite web |date=2026-02-25 |title=Cisco Bug Search Tool |url=https://bst.cisco.com/quickview/bug/CSCvu61065 |url-status=live}}</ref>
 "Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract."
+===== Removing access to critical downloads for products that are "end-of-support" =====
+Cisco removes all downloads for products that are past their "end-of-support" date, making it impossible to obtain software or firmware from official sources for your Cisco product. Cisco claims "'''Note:''' For security purposes, upon retirement of a product, Cisco Systems purposely removes documentation, downloads, and product pages from the Cisco.com website, though you may be able to obtain peer support in the Cisco Community.<ref>{{Cite web |date=2026-02-25 |title=Retired Products |url=https://www.cisco.com/c/en/us/support/security/retired.html |url-status=live}}</ref>" This is considered [[security through obscurity]]. If you, a consumer, have obtained obsolete Cisco hardware and wish to utilize it in a working environment, Cisco has deliberately made it harder to update your device to shield against security issues, or add features.
 ==References==