Phone Number Prefix Normative: Difference between revisions
Created page with "The '''Telephone Prefix Norm''' (in Spanish: Norma de Prefijos Telefónicos) is a law that came into force on August 13 2025 in Chile. The purpose of this law is to make easy to identify phone numbers that belong to commercial numbers. ==Background== ==What does this norm do== All phone numbers that belong to telecommunications companies that do commercial or massive phone calls are forced to add a prefix to their numbers in order to be recognizable: *The prefix '''..." |
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==Background== | ==Background== | ||
Researches done in the country have reported the amount of average spam calls a person receives per month has increased the last years. The reports of fraudulent calls to the national police also have increased. | |||
According to a research of the national Investigation Police (PDI), during 2024, the total amount of reports of fraudulent was 4,533. This quantity was 19% higher than the amunts of reports that were done in 2023. <ref>{{Cite web |author=SUBTEL |date=12 Aug 2025 |title=Desde este miércoles las llamadas comerciales y masivas deberán llevar los prefijos 600 y 809 para su identificación |trans-title=Starting this wednesday, commercial and massive calls must have 600 and 809 prefixes in order to be identified |url=https://www.subtel.gob.cl/desde-este-miercoles-las-llamadas-comerciales-y-masivas-deberan-llevar-los-prefijos-600-y-809-para-su-identificacion/ |url-status=live |access-date=25 Feb 2026 |website=SUBTEL}}</ref><ref>{{Cite web |publisher=CNN Chile |date=5 Feb 2025 |title=Estafas telefónicas van al alza: Denuncias aumentaron un 19% durante 2024 |trans-title=Phone scams are in rise: Reports were increased by 19% during 2024 |url=https://www.cnnchile.com/pais/estafas-telefonicas-van-al-alza-denuncias-aumentaron-un-19-durante-2024_20250205/ |url-status=live |access-date=25 Feb 2026 |website=CNN Chile}}</ref> | |||
==What does this | Also, researches and reports by [[wikipedia:Hiya_(company)|Hiya]] done in 2024 stated that in Chile, a person receives an average of 28 spam calls per month, being this the highest number in Latin America. A 25% of these calls were reported to be fraudulent phone calls. In comparison to a research done in 2023, the amount of average spam calls was 20. <ref>{{Cite web |last=Vega |first=Fernando |date=7 Apr 2025 |title=Llamadas Spam: estudio muestra cuántas recibe cada chileno al mes |trans-title=Spam Calls: research shows how many receives every Chilean per month |url=https://www.latercera.com/pulso/noticia/llamadas-spam-estudio-muestra-cuantas-recibe-cada-chileno-al-mes/ |url-status=live |access-date=24 Feb 2026 |website=La Tercera}}</ref> | ||
==What does this law do== | |||
[[File:Prefixescl.png|thumb|An official Image from the Chilean Government and Subtel, showing a brief explanation of the norm]] | |||
All phone numbers that belong to telecommunications companies that do commercial or massive phone calls are forced to add a prefix to their numbers in order to be recognizable: | All phone numbers that belong to telecommunications companies that do commercial or massive phone calls are forced to add a prefix to their numbers in order to be recognizable: | ||
*The prefix '''600''' in a number is used to identify numbers that belong to entities that do phone calls with publicitary purposes that are desired, requested, expected by the user or accepted by service contracts. | *The prefix '''600''' in a number is used to identify numbers that belong to entities that do phone calls with publicitary purposes that are desired, requested, expected by the user or accepted by service contracts. | ||
*The prefix '''809''' in a number is used to identify numbers that belong to entities that do phone calls with publicitary purposes that are undesired by the user. | *The prefix '''809''' in a number is used to identify numbers that belong to entities that do phone calls with publicitary purposes that are undesired by the user. <ref>{{Cite web |last=Estrella Oporto |first=Sandar |date=9 Aug 2025 |title=El nuevo prefijo para identificar las llamadas de spam o no deseadas |trans-title=The new prefix for identifying spam or undesired calls |url=https://www.latercera.com/servicios/noticia/el-nuevo-prefijo-para-identificar-las-llamadas-de-spam-o-no-deseadas/ |url-status=live |website=La Tercera |access-date=25 Feb 2026}}</ref> <ref>{{Cite web |publisher=WOM Chile |date=2025 |title=¿En qué consiste la Norma de Prefijos Telefónicos? |trans-title=What does the Telephone Prefix Norm consist of? |url=https://www.wom.cl/centro-de-ayuda/en-que-consiste-la-norma-de-prefijos-telefonicos/ |url-status=live |access-date=25 Feb 2026 |website=WOM Chile}}</ref> | ||
This | This law also allows to identify better what publicitary calls are scams, by identifying if the number that called has or doesn't have these prefixes. | ||
Companies that do not comply or that use a different prefix are fined with an approximate amount between $406 and $405,784. | Companies that do not comply or that use a different prefix are fined with an approximate amount that can vary between $406 and $405,784. Consumers are able to report to the Telephonic Subsecretary (SUBTEL) if they find a company that is not complying with the norm. | ||
==Consequences== | ==Consequences== | ||
According to a survey of CADEM, a national research company, 80% of Chileans can recognize commercial cals from the number prefixes, and 79% of them do not answer these calls after the implementation of the law. | According to a survey of CADEM, a national research company, 80% of Chileans can recognize commercial cals from the number prefixes, and 79% of them do not answer these calls after the implementation of the law. <ref>{{Cite web |author=CHH |date=20 Jan 2026 |title=Cadem 5C: 79% de los chilenos no contesta llamadas con prefijos 600 y 809 |trans-title=Cadem 5C: 79% of Chileans do not answer phone calls with the 600 and 809 prefixes |url=https://www.chicureohoy.cl/actualidad/cadem-5c-79-de-los-chilenos-no-contesta-llamadas-con-prefijos-600-y-809/ |url-status=live |access-date=25 Feb 2026 |website=Chicureo Hoy}}</ref> | ||
==References== | |||
{{Reflist}} | |||
[[Category:Chile]] | [[Category:Chile]] | ||
[[Category:Legislation in Chile]] | |||
[[Category:Legislation in South America]] | |||
Revision as of 03:44, 25 February 2026
The Telephone Prefix Norm (in Spanish: Norma de Prefijos Telefónicos) is a law that came into force on August 13 2025 in Chile. The purpose of this law is to make easy to identify phone numbers that belong to commercial numbers.
Background
Researches done in the country have reported the amount of average spam calls a person receives per month has increased the last years. The reports of fraudulent calls to the national police also have increased.
According to a research of the national Investigation Police (PDI), during 2024, the total amount of reports of fraudulent was 4,533. This quantity was 19% higher than the amunts of reports that were done in 2023. [1][2]
Also, researches and reports by Hiya done in 2024 stated that in Chile, a person receives an average of 28 spam calls per month, being this the highest number in Latin America. A 25% of these calls were reported to be fraudulent phone calls. In comparison to a research done in 2023, the amount of average spam calls was 20. [3]
What does this law do
All phone numbers that belong to telecommunications companies that do commercial or massive phone calls are forced to add a prefix to their numbers in order to be recognizable:
- The prefix 600 in a number is used to identify numbers that belong to entities that do phone calls with publicitary purposes that are desired, requested, expected by the user or accepted by service contracts.
- The prefix 809 in a number is used to identify numbers that belong to entities that do phone calls with publicitary purposes that are undesired by the user. [4] [5]
This law also allows to identify better what publicitary calls are scams, by identifying if the number that called has or doesn't have these prefixes.
Companies that do not comply or that use a different prefix are fined with an approximate amount that can vary between $406 and $405,784. Consumers are able to report to the Telephonic Subsecretary (SUBTEL) if they find a company that is not complying with the norm.
Consequences
According to a survey of CADEM, a national research company, 80% of Chileans can recognize commercial cals from the number prefixes, and 79% of them do not answer these calls after the implementation of the law. [6]
References
- ↑ SUBTEL (12 Aug 2025). "Desde este miércoles las llamadas comerciales y masivas deberán llevar los prefijos 600 y 809 para su identificación" [Starting this wednesday, commercial and massive calls must have 600 and 809 prefixes in order to be identified]. SUBTEL. Retrieved 25 Feb 2026.
{{cite web}}: CS1 maint: url-status (link) - ↑ "Estafas telefónicas van al alza: Denuncias aumentaron un 19% durante 2024" [Phone scams are in rise: Reports were increased by 19% during 2024]. CNN Chile. CNN Chile. 5 Feb 2025. Retrieved 25 Feb 2026.
{{cite web}}: CS1 maint: url-status (link) - ↑ Vega, Fernando (7 Apr 2025). "Llamadas Spam: estudio muestra cuántas recibe cada chileno al mes" [Spam Calls: research shows how many receives every Chilean per month]. La Tercera. Retrieved 24 Feb 2026.
{{cite web}}: CS1 maint: url-status (link) - ↑ Estrella Oporto, Sandar (9 Aug 2025). "El nuevo prefijo para identificar las llamadas de spam o no deseadas" [The new prefix for identifying spam or undesired calls]. La Tercera. Retrieved 25 Feb 2026.
{{cite web}}: CS1 maint: url-status (link) - ↑ "¿En qué consiste la Norma de Prefijos Telefónicos?" [What does the Telephone Prefix Norm consist of?]. WOM Chile. WOM Chile. 2025. Retrieved 25 Feb 2026.
{{cite web}}: CS1 maint: url-status (link) - ↑ CHH (20 Jan 2026). "Cadem 5C: 79% de los chilenos no contesta llamadas con prefijos 600 y 809" [Cadem 5C: 79% of Chileans do not answer phone calls with the 600 and 809 prefixes]. Chicureo Hoy. Retrieved 25 Feb 2026.
{{cite web}}: CS1 maint: url-status (link)