Consumer Rights Wiki

Nissan: Difference between revisions

← Older editNewer edit →
VisualWikitext
Bananabot (talk | contribs)
Bots, confirmed
1,114 edits
Added archive URLs for 2 citation(s) using CRWCitationBot
Clean-up; culled an incident sub-section for complete lack of citation.
Line 1: Line 1:
{{Incomplete}}
{{Incomplete}}
{{CompanyCargo
{{CompanyCargo
| Founded       = 1933
|Founded = 1933
| Industry     = Automotive
|Industry = Automotive
| Logo         = Nissan Motor Corporation 2020 logo-local file.svg
|Logo = Nissan Motor Corporation 2020 logo-local file.svg
| ParentCompany =  
|ParentCompany =  
| Type         = Public
|Type = Public
| Website       = https://www.nissan-global.com/
|Website = https://www.nissan-global.com/
| Description   = Nissan Motor Co., Ltd., commonly known as Nissan, is a Japanese multinational automobile manufacturer headquartered in Yokohama, Japan. Founded in 1933, Nissan is one of the largest car manufacturers in the world. The company is part of the Renault–Nissan–Mitsubishi Alliance, which also is one of the largest automotive groups globally.
|Description = Nissan Motor Co., Ltd., commonly known as Nissan, is a Japanese multinational automobile manufacturer headquartered in Yokohama, Japan. Founded in 1933, Nissan is one of the largest car manufacturers in the world. The company is part of the Renault–Nissan–Mitsubishi Alliance, which also is one of the largest automotive groups globally.
}}
}}
'''[[wikipedia:Nissan|Nissan Motor Co., Ltd.]]''', commonly known as '''Nissan''', is a Japanese multinational automobile manufacturer headquartered in Yokohama, Japan. Founded in 1933, Nissan is one of the largest car manufacturers in the world. The company is part of the '''Renault–Nissan–Mitsubishi Alliance''', which also is one of the largest automotive groups globally.


==Incidents==
'''{{Wplink|Nissan|Nissan Motor Co., Ltd.}}''', commonly known as '''Nissan''', is a Japanese multinational automobile manufacturer headquartered in Yokohama, Japan. Founded in 1933, Nissan is one of the largest car manufacturers in the world. The company is part of the '''Renault–Nissan–Mitsubishi Alliance''', which also is one of the largest automotive groups globally.


===Shutting down its 2G app for older electric cars in the UK===
==Consumer impact summary==
{{Main|Nissan shuts 2G car service in UK}}
{{Ph-C-CIS}}
The move impacts early LEAF and e-NV200 cars built before 2016, which is around 3,000 vehicles in the UK. Half are active users of the app, who can still use the main features using timers but not remotely.<ref>{{Cite web |last=Flaherty |first=Nick |date=4 Mar 2024 |title=Nissan is shutting down its 2G app for older electric cars in the UK from April 2024. |url=https://www.eenewseurope.com/en/nissan-shuts-2g-car-service-in-uk/ |access-date=1 Mar 2025 |website=EENews Automotive |archive-url=http://web.archive.org/web/20251014010053/https://www.eenewseurope.com/en/nissan-shuts-2g-car-service-in-uk/ |archive-date=14 Oct 2025}}</ref>


==='''Does not sell parts to''' repair transmissions===
*'''Arbitration:''' Nissan's [[EULA]] requires disputes to be settled by [[Forced arbitration|arbitration]].{{Cite web |author= |title=Nissan Vehicle Software End User License Agreement |url=https://www.nissan.ca/content/dam/Nissan/Canada/software/Nissan-Vehicle-Software-End-User-License-Agreement.pdf |website=Nissan |date= |access-date=3 Mar 2026 |url-status=live |archive-url=https://web.archive.org/web/20240219124518/https://www.nissan.ca/content/dam/Nissan/Canada/software/Nissan-Vehicle-Software-End-User-License-Agreement.pdf |archive-date=19 Feb 2024}}</ref>
https://youtube.com/shorts/uAjqRMWtfEs?si=AcnQp_lXjiqjqO8R
*'''Cost of software updates:''' It is up to Nissan's discretion if certain software updates are offered for free or are withheld until certain fees are paid.<ref>{{Cite web |author= |title=NissanConnect® {{!}} Vehicle Software |url=https://www.nissan.ca/services/apps/nissan-connect/software.html |website=Nissan |date= |access-date=3 Mar 2026 |url-status=live |archive-url=http://web.archive.org/web/20250920213457/https://www.nissan.ca/services/apps/nissan-connect/software.html |archive-date=20 Sep 2025 |quote=Additionally, updates or modifications to Software may be made available by Nissan for download and installation by owners from time to time, either on a complimentary or for-fee basis, as determined by Nissan in its sole discretion.}}</ref>


==Incidents==
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].


<big>'''Cost of Software Updates'''</big>  
===Invasive data sharing (''2023'')===
In 2023, a report by the [[Mozilla|Mozilla Foundation]] found that Nissan, along with other major car manufacturers, were recording a large amount of customer data which were classed as a "privacy nightmare"<ref>{{Cite web |last1=Caltrider |first1=Jen |last2=Rykov |first2=Misha |last3=MacDonald |first3=Zoë |title=It’s Official: Cars Are the Worst Product Category We Have Ever Reviewed for Privacy |url=https://www.mozillafoundation.org/en/privacynotincluded/articles/its-official-cars-are-the-worst-product-category-we-have-ever-reviewed-for-privacy/ |website=Mozilla Foundation |date=6 Sep 2023 |access-date=3 Mar 2026 |url-status=live |archive-url=http://web.archive.org/web/20260127041610/https://www.mozillafoundation.org/en/privacynotincluded/articles/its-official-cars-are-the-worst-product-category-we-have-ever-reviewed-for-privacy/ |archive-date=27 Jan 2026}}</ref> for consumers. This report found that Nissan were collecting a very large amount of personal data with very little security information, and could record information about the customer's "sexual activity" as per their terms and conditions. Mozilla found Nissan to be the worst perpetrator in terms of data collection and privacy policies, only behind [[Tesla, Inc.|Tesla]] who was using driver data to train their autopilot AI feature. The report found all car companies to be breaching privacy rights of their customers, however Nissan's privacy policy stood out to researchers as one of the worst they investigated.


It is up to Nissan's discretion if certain software updates are offered for free or are withheld until certain fees are paid.<ref>{{Cite web |title=NissanConnect® {{!}} Vehicle Software |url=https://www.nissan.ca/services/apps/nissan-connect/software.html |url-status=live}} ([http://web.archive.org/web/20250920213457/https://www.nissan.ca/services/apps/nissan-connect/software.html Archived])</ref>
===Shutdown of 2G app for older electric cars in the UK (''2024'')===
{{Main|Nissan shuts 2G car service in UK}}


===Nissan Leaf N-Connecta Payments===
The move impacts early LEAF and e-NV200 cars built before 2016, which is around 3,000 vehicles in the UK. Half are active users of the app, who can still use the main features using timers but not remotely.<ref>{{Cite web |last=Flaherty |first=Nick |title=Nissan is shutting down its 2G app for older electric cars in the UK from April 2024. |url=https://www.eenewseurope.com/en/nissan-shuts-2g-car-service-in-uk/ |website=EENews Automotive |date=4 Mar 2024 |access-date=3 Mar 2026 |url-status=live |archive-url=http://web.archive.org/web/20251014010053/https://www.eenewseurope.com/en/nissan-shuts-2g-car-service-in-uk/ |archive-date=14 Oct 2025}}</ref>
'''Faults Occurring After 3 years'''


Various services delivered through NissanConnect EV & Services after three years will be disabled, and customer service will begin contacting users by phone offering to re-enable them for you.{{Citation needed}} Features which develop faults after three years include:
===Does not sell parts to repair transmissions (''2024'')===
A Utah-based auto-repair shop was unable to obtain a new seal for a (circa-2018) Nissan Titan's leaky transmission from a Nissan dealership, the latter being informed by Nissan that the manufacturer does not make such a part.<ref>{{Cite web |author=Dave's Auto Center |title=Nissan Titan with a 5.0 L Cummins. Manufacturers are screwing with Customers |url=https://www.youtube.com/shorts/uAjqRMWtfEs |website=[[YouTube]] |date=17 May 2024 |access-date=3 Mar 2026 |url-status=live |archive-url=https://preservetube.com/watch?v=uAjqRMWtfEs |archive-date=4 Mar 2026}}</ref> This leaves both the shop and the customer few options besides replacing the entire transmission.


*remote door locking/alarm
===Safety issues with the NissanConnect EV app (''2025'')===
*remote viewing of charging status
Researchers at Black Hat Asia 2025 have found issues within the NissanConnectEV app, since it relied upon a Vehicle Identification Number to communicate with the user and to authenticate communications, and this number proved to be easy to reverse-engineer. This allowed hackers to easily access the app.<ref>{{Cite web |last=Pokharel |first=Bijay |title=Researchers Hack Nissan Leaf Remotely, Exposing Major Security Flaws in Car App |url=https://www.abijita.com/researchers-hack-nissan-leaf-remotely-exposing-major-security-flaws-in-car-app/ |website=Abijita Foundation |date=8 Apr 2025 |access-date=3 Mar 2026 |url-status=live |archive-url=http://web.archive.org/web/20251018194523/https://www.abijita.com/researchers-hack-nissan-leaf-remotely-exposing-major-security-flaws-in-car-app/ |archive-date=18 Oct 2025}}</ref><ref>{{Cite web |last=Mearian |first=Lucas |title=Hackers can access the Nissan Leaf via insecure APIs |url=https://www.csoonline.com/article/554905/hackers-can-access-the-nissan-leaf-via-insecure-apis.html |website=CSO |date=24 Feb 2016 |access-date=3 Mar 2026 |url-status=live |archive-url=http://web.archive.org/web/20231204030039/https://www.csoonline.com/article/554905/hackers-can-access-the-nissan-leaf-via-insecure-apis.html |archive-date=4 Dec 2023}}</ref><ref>{{Cite web |author= |title=Critical Security Vulnerabilities Found in Nissan Leaf: Remote Hacking Demonstrated |url=https://www.security.land/critical-security-vulnerabilities-found-in-nissan-leaf-remote-hacking-demonstrated/ |website=Security Land |date=14 Apr 2025 |access-date=3 Mar 2026 |url-status=live |archive-url=https://web.archive.org/web/20260304055732/https://www.security.land/critical-security-vulnerabilities-found-in-nissan-leaf-remote-hacking-demonstrated/ |archive-date=4 Mar 2026}}</ref><ref>{{Cite web |last=Kovacs |first=Eduard |title=API Flaw Exposes Nissan LEAF Cars to Remote Attacks |url=https://www.securityweek.com/api-flaw-exposes-nissan-leaf-cars-remote-attacks/ |website=Security Week |date=24 Feb 2016 |access-date=3 Mar 2026 |url-status=live |archive-url=https://web.archive.org/web/20160227082244/https://www.securityweek.com/api-flaw-exposes-nissan-leaf-cars-remote-attacks/ |archive-date=27 Feb 2016}}</ref>
*remote climate control
*viewing vehicle location
*route planning (planning routes remains possible, but the maps will no longer receive updates and will not receive traffic updates).


These all require a monthly payment after the first three years. After this period, only basic functions remain until the payments are completed.{{Citation needed}}  
==Products==
{{Ph-C-P}}


'''Payment prices :'''
==See also==
{{Ph-C-SA}}


UK
==References==
{{Reflist}}


*Maps & Live Traffic: £2.99 per month, after a 3-year period
*Smart Alerts: £0.99 per month, after the initial 3-year period
*Remote Control Services (e.g., remote climate control, battery management): £1.99 per month after 3-year period
*Stolen Vehicle Tracking: Flat rate of £99 per year
USA
*NissanConnect Packages, $11.99–$24.99/month (varied tiers)
===Safety issues with the NissanConnect EV app===
Researchers at Black Hat Asia 2025 have found issues within the NissanConnectEV app, since it relied upon a Vehicle Identification Number to communicate with the user and to authenticate communications, and this number proved to be easy to reverse engineer. This allowed hackers to easily access the app.<ref>{{Cite web |title=Researchers Hack Nissan Leaf Remotely, Exposing Major Security Flaws in Car App |url=https://www.abijita.com/researchers-hack-nissan-leaf-remotely-exposing-major-security-flaws-in-car-app/ |url-status=live |archive-url=http://web.archive.org/web/20251018194523/https://www.abijita.com/researchers-hack-nissan-leaf-remotely-exposing-major-security-flaws-in-car-app/ |archive-date=18 Oct 2025}}</ref><ref>{{Cite web |title=Hackers can access the Nissan Leaf via insecure APIs |url=https://www.csoonline.com/article/554905/hackers-can-access-the-nissan-leaf-via-insecure-apis.html |url-status=live |archive-url=http://web.archive.org/web/20231204030039/https://www.csoonline.com/article/554905/hackers-can-access-the-nissan-leaf-via-insecure-apis.html |archive-date=4 Dec 2023}}</ref><ref>{{Cite web |title=Critical Security Vulnerabilities Found in Nissan Leaf: Remote Hacking Demonstrated |url=https://www.security.land/critical-security-vulnerabilities-found-in-nissan-leaf-remote-hacking-demonstrated/ |url-status=live}}</ref><ref>{{Cite web |title=API Flaw Exposes Nissan LEAF Cars to Remote Attacks |url=https://www.show.it/en/api-flaw-exposes-nissan-leaf-cars-to-remote-attacks/ |url-status=live}}</ref>
===Invasive data sharing===
In 2023, a report by the [[Mozilla|Mozilla Foundation]] found that Nissan, along with other major car manufacturers, were recording a large amount of customer data which were classed as a "privacy nightmare"<ref>{{Cite web |last=Caltrider |first=Jen |last2=Rykov |first2=Misha |last3=Zoë |first3=MacDonald |date=2023-09-06 |title=It’s Official: Cars Are the Worst Product Category We Have Ever Reviewed for Privacy |url=https://www.mozillafoundation.org/en/privacynotincluded/articles/its-official-cars-are-the-worst-product-category-we-have-ever-reviewed-for-privacy/ |url-status=live |website=Mozilla Foundation |archive-url=http://web.archive.org/web/20260127041610/https://www.mozillafoundation.org/en/privacynotincluded/articles/its-official-cars-are-the-worst-product-category-we-have-ever-reviewed-for-privacy/ |archive-date=27 Jan 2026}}</ref> for consumers. This report found that Nissan were collecting a very large amount of personal data with very little security information, and could record information about the customer's "sexual activity" as per their terms and conditions. Mozilla found Nissan to be the worst perpetrator in terms of data collection and privacy policies, only behind [[Tesla, Inc.|Tesla]] who was using driver data to train their autopilot AI feature. The report found all car companies to be breaching privacy rights of their customers, however Nissan's privacy policy stood out to researchers as one of the worst they investigated.
==References==
<references />
[[Category:Nissan]]
[[Category:Nissan]]
[[Category:Companies]]
Retrieved from "https://consumerrights.wiki/w/Nissan"