Booking.com Post-Payment Terms Disclosure: Difference between revisions
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==Regulatory complaints (United States)== | ==Regulatory complaints (United States)== | ||
Regulatory complaints raising concerns about Booking.com's post-payment disclosure practices and chargeback dispute handling have been filed with the following U.S. agencies: | Regulatory complaints raising concerns about Booking.com's post-payment disclosure practices and chargeback dispute handling have been filed with the following U.S. agencies: | ||
*The '''Consumer Financial Protection Bureau''' (CFPB), citing the platform's role in facilitating post-payment disclosure of terms affecting consumers' credit card dispute rights under the FCBA | |||
*The '''Connecticut Attorney General''', under the Connecticut Unfair Trade Practices Act (CUTPA) | *The '''Connecticut Attorney General''', under the Connecticut Unfair Trade Practices Act (CUTPA) | ||
*The '''California Attorney General''', under California's Unfair Competition Law (UCL) and Consumer Legal Remedies Act (CLRA) | *The '''California Attorney General''', under California's Unfair Competition Law (UCL) and Consumer Legal Remedies Act (CLRA) | ||
*The '''Federal Trade Commission''' (FTC) | * The '''Federal Trade Commission''' (FTC), citing concerns about | ||
the platform's payment flow design in enabling the post-payment | |||
disclosure of material contractual terms by third-party hosts | |||
These complaints characterize the concern as one of platform design: specifically, that Booking.com's payment flow structurally enables the post-payment introduction of material terms by third-party hosts, without adequate consumer disclosure mechanisms at the point of sale and without the platform accepting responsibility for those terms in dispute resolution. | These complaints characterize the concern as one of platform design: specifically, that Booking.com's payment flow structurally enables the post-payment introduction of material terms by third-party hosts, without adequate consumer disclosure mechanisms at the point of sale and without the platform accepting responsibility for those terms in dispute resolution. | ||