Whoop: Difference between revisions
Made it more NPOV and added a clearer paragraph and sentence structure to the consumer impact summary section |
m Removed bold within paragraph because it doesn't align with style guide |
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==Consumer impact summary== | ==Consumer impact summary== | ||
==== Subscription cancellation ==== | ====Subscription cancellation==== | ||
The process to cancel a subscription involves going through ~11 different pages.{{Citation needed|date=11 Mar 2026}}<ref>{{Cite web |author=noooor |date=2025-12-01 |title=How do I cancel a membership? |url=https://www.community.whoop.com/t/how-do-i-cancel-a-membership/12370 |url-status=live |archive-url=https://web.archive.org/web/20260213152531/https://www.community.whoop.com/t/how-do-i-cancel-a-membership/12370|archive-date=2026-02-13|access-date=2026-02-13}}</ref><ref>{{Cite web |date=2026-10-06 |title=Canceling Your Membership |url=https://support.whoop.com/s/article/Canceling-Your-Membership?language=en_US |url-status=live |access-date=2026-02-13 |website=Whoop |archive-url=http://web.archive.org/web/20250728215100/https://support.whoop.com/s/article/Canceling-Your-Membership?language=en_US |archive-date=28 Jul 2025}}</ref> Some of those steps allegedly involve [[Dark pattern|dark patterns]] that manipulate the customer to do something they didn't want. | The process to cancel a subscription involves going through ~11 different pages.{{Citation needed|date=11 Mar 2026}}<ref>{{Cite web |author=noooor |date=2025-12-01 |title=How do I cancel a membership? |url=https://www.community.whoop.com/t/how-do-i-cancel-a-membership/12370 |url-status=live |archive-url=https://web.archive.org/web/20260213152531/https://www.community.whoop.com/t/how-do-i-cancel-a-membership/12370|archive-date=2026-02-13|access-date=2026-02-13}}</ref><ref>{{Cite web |date=2026-10-06 |title=Canceling Your Membership |url=https://support.whoop.com/s/article/Canceling-Your-Membership?language=en_US |url-status=live |access-date=2026-02-13 |website=Whoop |archive-url=http://web.archive.org/web/20250728215100/https://support.whoop.com/s/article/Canceling-Your-Membership?language=en_US |archive-date=28 Jul 2025}}</ref> Some of those steps allegedly involve [[Dark pattern|dark patterns]] that manipulate the customer to do something they didn't want. | ||
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On the next page it will tell you to pause your membership instead. It then shows you the benefits from pausing your membership. It lists the following benefits with this headline: | On the next page it will tell you to pause your membership instead. It then shows you the benefits from pausing your membership. It lists the following benefits with this headline: | ||
Headline: " | Headline: "take a break and use your remaining months later" & "pausing your membership will allow you to:" | ||
# | #Use the remaining 352 days of your membership later | ||
# | #Save your existing data until you’re ready to come back | ||
# | #Pause billing and data uploads, you can unpause at any time | ||
This time instead of the "REMAIN A MEMBER" button there is a red "PAUSE MEMBERSHIP" button in all caps. Just below is a "NO THANKS, STILL CANCEL" text which isn't highlighted in any color. If you click the "NO THANKS, STILL CANCEL" text the user will see the following: "Cancelling your WHOOP membership disables the ability to upload new data to your strap." It will ask you the following question: "What’s the primary reason you decided to cancel your WHOOP membership?". | This time instead of the "REMAIN A MEMBER" button there is a red "PAUSE MEMBERSHIP" button in all caps. Just below is a "NO THANKS, STILL CANCEL" text which isn't highlighted in any color. If you click the "NO THANKS, STILL CANCEL" text the user will see the following: "Cancelling your WHOOP membership disables the ability to upload new data to your strap." It will ask you the following question: "What’s the primary reason you decided to cancel your WHOOP membership?". | ||