Whoop: Difference between revisions
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====Subscription cancellation==== | ====Subscription cancellation==== | ||
As of March 11th 2026, the process to cancel a subscription involves going through ~11 different pages.{{Citation needed|date=11 Mar 2026}}<ref>{{Cite web |author=noooor |date=2025-12-01 |title=How do I cancel a membership? |url=https://www.community.whoop.com/t/how-do-i-cancel-a-membership/12370 |url-status=live |archive-url=https://web.archive.org/web/20260213152531/https://www.community.whoop.com/t/how-do-i-cancel-a-membership/12370|archive-date=2026-02-13|access-date=2026-02-13}}</ref><ref>{{Cite web |date=2026-10-06 |title=Canceling Your Membership |url=https://support.whoop.com/s/article/Canceling-Your-Membership?language=en_US |url-status=live |access-date=2026-02-13 |website=Whoop |archive-url=http://web.archive.org/web/20250728215100/https://support.whoop.com/s/article/Canceling-Your-Membership?language=en_US |archive-date=28 Jul 2025}}</ref> Some of those steps allegedly involve [[Dark pattern|dark patterns]] that manipulate the customer to do something they didn't want. | |||
Starting from the Membership menu, the customer is required to find "Cancel your Membership" button at the bottom. Then within a page that presents retention offers, click "Take survey to cancel" and avoid those retention offers. To complete the cancellation, a survey must be taken on why they want to cancel their subscription.<ref name=":0">{{Cite web |last=Khan |first=Bella |date=2 Feb 2026 |title=How To Cancel Your Whoop Subscription (2026) |url=https://www.joinchargeback.com/cancels/how-to-cancel-whoop |url-status=live |access-date=11 March 2026 |website=Chargeback}}</ref> When all the steps are taken with a decent pace, approximately 15 minutes have passed.<ref name=":0" /> | Starting from the Membership menu, the customer is required to find "Cancel your Membership" button at the bottom. Then within a page that presents retention offers, click "Take survey to cancel" and avoid those retention offers. To complete the cancellation, a survey must be taken on why they want to cancel their subscription.<ref name=":0">{{Cite web |last=Khan |first=Bella |date=2 Feb 2026 |title=How To Cancel Your Whoop Subscription (2026) |url=https://www.joinchargeback.com/cancels/how-to-cancel-whoop |url-status=live |access-date=11 March 2026 |website=Chargeback}}</ref> When all the steps are taken with a decent pace, approximately 15 minutes have passed.<ref name=":0" /> | ||