Whoop: Difference between revisions
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|Website=https://www.whoop.com/,https://shop.whoop.com/fr/fr/,https://shop.whoop.com/gb/en/ | |Website=https://www.whoop.com/,https://shop.whoop.com/fr/fr/,https://shop.whoop.com/gb/en/ | ||
|Description=Whoop, Inc. (stylized as WHOOP) is an American wearable technology company headquartered in Boston, Massachusetts. | |Description=Whoop, Inc. (stylized as WHOOP) is an American wearable technology company headquartered in Boston, Massachusetts. | ||
}} | }}'''[[wikipedia:Whoop_(company)|Whoop, Inc]].''' (stylized as WHOOP) is an American wearable technology company headquartered in Boston, Massachusetts.<ref>{{Cite web |last=Heater |first=Brian |date=2021-08-31 |title=Whoop raises another $200M for its athlete-focused fitness wearable |url=https://techcrunch.com/2021/08/31/whoop-raises-another-200m-for-its-athlete-focused-fitness-wearable/ |url-status=live |access-date=2021-10-14 |website=TechCrunch |archive-url=http://web.archive.org/web/20260112201714/https://techcrunch.com/2021/08/31/whoop-raises-another-200m-for-its-athlete-focused-fitness-wearable/ |archive-date=12 Jan 2026}}</ref><ref>{{Cite web |date=2025-10-09 |title=Whoop Terms of Use |url=https://www.whoop.com/de/en/whoop-terms-of-use/ |url-status=live |access-date=2026-02-13 |website=Whoop |at=24. CONTACT Contact Us. If you have any questions regarding the Services, please contact Membership Services via support.whoop.com or call 1-833-948-0566. Our mailing address is Whoop, Inc., One Kenmore Square #601 Boston, MA 02215. |archive-url=https://web.archive.org/web/20260224100650/https://www.whoop.com/us/en/whoop-terms-of-use/ |archive-date=24 Feb 2026}}</ref> Its principal product is a health tracking wristband that measures strain, recovery, and sleep.<ref>{{Cite web |last=Rovell |first=Darren |date=2017-03-06 |title=MLB approves device to measure biometrics of players |url=https://www.espn.com/mlb/story/_/id/18835843/mlb-approves-field-biometric-monitoring-device |url-status=live |access-date=2021-10-14 |website=ESPN |archive-url=http://web.archive.org/web/20260207154914/https://www.espn.com/mlb/story/_/id/18835843/mlb-approves-field-biometric-monitoring-device |archive-date=7 Feb 2026}}</ref><ref>{{Cite web |last=Willgress |first=Lydia |date=2021-04-14 |title=We put Whoop's fitness tracker strap and membership experience to the test |url=https://www.independent.co.uk/extras/indybest/outdoor-activity/sports-equipment-accessories/whoop-strap-review-band-tracker-b1830575.html |url-status=dead |access-date=2021-10-14 |website=The Indepentdent |archive-url=http://web.archive.org/web/20251006230411/https://www.independent.co.uk/extras/indybest/outdoor-activity/sports-equipment-accessories/whoop-strap-review-band-tracker-b1830575.html |archive-date=6 Oct 2025}}</ref> The device is best known for its use by athletes, and requires a subscription in order to process the data it gathers from the user's body.<ref>{{Cite web |last=Martinelli |first=Michelle |date=2016-07-29 |title=Wearable apps help Olympic athletes train at their best |url=https://eu.usatoday.com/story/sports/olympics/rio-2016/2016/07/29/wearable-apps-whoop-olympic-athletes-train/87698488/ |url-status=live |archive-url=http://web.archive.org/web/20240703142549/https://eu.usatoday.com/story/sports/olympics/rio-2016/2016/07/29/wearable-apps-whoop-olympic-athletes-train/87698488/ |archive-date=3 Jul 2024 |access-date=2021-10-14 |website=USA Today}}</ref><ref>{{Cite web |last=Lindemann |first=Hannah |date=2021-03-31 |title=Whoop Strap im Test |url=https://www.runnersworld.de/laufuhren/whoop/ |url-status=live |archive-url=http://web.archive.org/web/20251007143255/https://www.runnersworld.de/laufuhren/whoop/ |archive-date=7 Oct 2025 |access-date=2026-02-13 |website=Runner's World}}</ref><ref>{{Cite web |last=Hüber |first=Frank |date=2021-04-20 |title=Whoop Strap 3.0 im Test: Dauerdatenlieferant für Fitness, Schlaf und Erholung |url=https://www.computerbase.de/artikel/wearables/whoop-strap-3-0-fitness-test.76173/ |url-status=live |archive-url=http://web.archive.org/web/20250117224052/https://www.computerbase.de/artikel/wearables/whoop-strap-3-0-fitness-test.76173/ |archive-date=17 Jan 2025 |access-date=2026-02-13 |website=Computerbase}}</ref><ref>{{Cite web |last=Carlsen |first=Janina |date=2025-05-14 |title=Whoop 5.0 im Praxis-Test: Der aktuell teuerste Fitnesstracker |url=https://www.computerbild.de/artikel/cb-Tests-Wearables-Whoop-5.0-Praxis-Test-Fitnesstracker-39679161.html |url-status=live |archive-url=http://web.archive.org/web/20251208133831/https://www.computerbild.de/artikel/cb-Tests-Wearables-Whoop-5.0-Praxis-Test-Fitnesstracker-39679161.html |archive-date=8 Dec 2025 |access-date=2026-02-13 |website=Computerbild}}</ref><ref>{{Cite web |date=2026-02-13 |title=Memberships made for you |url=https://www.whoop.com/de/en/membership/ |url-status=live |archive-url=http://web.archive.org/web/20250907171446/https://www.whoop.com/de/en/membership/ |archive-date=7 Sep 2025 |access-date=2026-02-13 |website=Whoop}}</ref> Whoop, Inc. also sells wearable biceps bands and various other items like colorful straps.<ref>{{Cite web |date=2026-02-13 |title=4.0 Bands |url=https://shop.whoop.com/de/en/collections/band/ |url-status=live |access-date=2026-02-13 |website=Whoop}}</ref> | ||
'''Whoop, Inc.''' (stylized as | |||
== | ==Consumer impact summary== | ||
== | ==== Planned obsolescence ==== | ||
No basic tracking capabilities of the Whoop wearable device are available to users without a subscription, because it doesn't sync the data with the app.<ref>{{Cite web |last=Austin |first=Max |date=12 Mar 2026 |title=Can You Use Whoop Without Membership? Here’s the Truth |url=https://wearald.com/whoop-without-membership/#Can_You_Use_Whoop_Without_Membership |url-status=live |access-date=12 Mar 2026 |website=Wearald}}</ref> The device is designed to stop being useful when there is no active subscription, effectively creating [[planned obsolescence]] with the planned time being when the user cancels their subscription.<ref>{{Cite web |last=Randall |first=Nick |date=13 Jul 2023 |title=Whoop Without Membership: our Guide to Fitness Tracking |url=https://thewearify.com/whoop-without-membership/ |url-status=live |access-date=12 Mar 2026 |website=Thewearify}}</ref> | |||
==== | ==== Forced app download ==== | ||
Whoop offers a limited set of information in the web experience, while the mobile app provides "comprehensive insights including Strain, Recovery, Sleep tracking, WHOOP Coach, and other health metrics with a rich, interactive interface designed for one-the-go use." This forces the user to use the mobile app in order to get full access to the features they paid for.<ref>{{Cite web |last=Benger |first=Liv |date=Oct 2025 |title=Whoop APP complete desktop web version |url=https://www.community.whoop.com/t/whoop-app-complete-desktop-web-version/9478 |access-date=12 Mar 2026 |website=WHOOP}}</ref><ref>{{Cite web |last=Schlotterbeck |first=Noor |date=Nov 2025 |title=WHOOP coach on browser or desktop app |url=https://www.community.whoop.com/t/whoop-coach-on-browser-or-desktop-app/11211 |access-date=12 Mar 2026 |website=WHOOP}}</ref> | |||
==== Lengthy cancellation process ==== | |||
As of March 11th 2026, the process to cancel a Whoop subscription involves navigating ~11 different pages.{{Citation needed|date=11 Mar 2026}}<ref>{{Cite web |author=noooor |date=2025-12-01 |title=How do I cancel a membership? |url=https://www.community.whoop.com/t/how-do-i-cancel-a-membership/12370 |url-status=live |archive-url=https://web.archive.org/web/20260213152531/https://www.community.whoop.com/t/how-do-i-cancel-a-membership/12370|archive-date=2026-02-13|access-date=2026-02-13}}</ref><ref>{{Cite web |date=2026-10-06 |title=Canceling Your Membership |url=https://support.whoop.com/s/article/Canceling-Your-Membership?language=en_US |url-status=live |access-date=2026-02-13 |website=Whoop |archive-url=http://web.archive.org/web/20250728215100/https://support.whoop.com/s/article/Canceling-Your-Membership?language=en_US |archive-date=28 Jul 2025}}</ref> An average cancellation might take around 15 minutes.<ref name=":0">{{Cite web |last=Khan |first=Bella |date=2 Feb 2026 |title=How To Cancel Your Whoop Subscription (2026) |url=https://www.joinchargeback.com/cancels/how-to-cancel-whoop |url-status=live |access-date=11 March 2026 |website=Chargeback}}</ref> | |||
Starting from the Membership menu, the customer is required to find "Cancel your Membership" button at the bottom (Step 1). Then within a page that presents retention offers, click "Take survey to cancel" and avoid those retention offers. To complete the cancellation, a survey must be taken on why they want to cancel their subscription.<ref name=":0" /> | |||
The "Cancel my Subscription" button is at the bottom of the "memberships" page. A big "PAUSE MEMBERSHIP" button is displayed above it. This button is stylized and red. Below it there is the "Cancel my Membership" text. This text is underscored and doesn't look like a button. To access this "Cancel my Membership" text one has to scroll down and then look specifically for this text.{{Citation needed|date=11 Mar 2026}} | The "Cancel my Subscription" button is at the bottom of the "memberships" page. A big "PAUSE MEMBERSHIP" button is displayed above it. This button is stylized and red. Below it there is the "Cancel my Membership" text. This text is underscored and doesn't look like a button. To access this "Cancel my Membership" text one has to scroll down and then look specifically for this text.{{Citation needed|date=11 Mar 2026}} | ||
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Clicking on the "Other" button prompts you to put in a custom answer again. Then the user can click on "Next". On the next page the user is greeted by a red "CLAIM OFFER" headline and a red button that says "YES, CLAIM 10% OFF". Below that button is a non-highlighted "NO THANKS, STILL CANCEL" button. Once you click on that the new page says "CANCEL MEMBERSHIP".{{Citation needed|date=11 Mar 2026}} | Clicking on the "Other" button prompts you to put in a custom answer again. Then the user can click on "Next". On the next page the user is greeted by a red "CLAIM OFFER" headline and a red button that says "YES, CLAIM 10% OFF". Below that button is a non-highlighted "NO THANKS, STILL CANCEL" button. Once you click on that the new page says "CANCEL MEMBERSHIP".{{Citation needed|date=11 Mar 2026}} | ||
====Removal of | ====Removal of payment method==== | ||
There is no button to remove the payment method.<ref>{{Cite web |author=Liv |date=2025-11-01 |title=Payment card to be removed |url=https://www.community.whoop.com/t/payment-card-to-be-removed/11799 |url-status=live | There is no button to remove the payment method.<ref>{{Cite web |author=Benger |first=Liv |date=2025-11-01 |title=Payment card to be removed |url=https://www.community.whoop.com/t/payment-card-to-be-removed/11799 |url-status=live |archive-url=http://web.archive.org/web/20251217005607/https://www.community.whoop.com/t/payment-card-to-be-removed/11799 |archive-date=17 Dec 2025 |access-date=2026-02-13 |website=WHOOP}}</ref> The user can update the payment method. Whoop will charge the payment method with 1$ to verify functionality. The user has no assurance that their payment method won't be charged if they can't remove it.{{Citation needed|date=11 Mar 2026}} | ||
== Incidents == | |||
==See also== | |||
*[[Dark pattern]] | |||
*[[Planned obsolescence]] | |||
*[[Forced app download]] | |||
==References== | ==References== | ||
<references /> | <references /> | ||
[[Category:{{PAGENAME}}]] | [[Category:{{PAGENAME}}]] | ||