Discontinuation of Ikawa Home Roasters: Difference between revisions
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Customers who bought the device during the final sales period received no warning on the product page about the obsolescence even when the company and current users where aware. The hardware was actively sold as a long term roasting device. | Customers who bought the device during the final sales period received no warning on the product page about the obsolescence even when the company and current users where aware. The hardware was actively sold as a long term roasting device. | ||
===Ikawa's response: === | ===Ikawa's response:=== | ||
" After careful consideration, we have made the decision to discontinue our '''IKAWA Home''' range of products. The '''IKAWA Home''' website will officially close on '''September 30, 2025'''. | " After careful consideration, we have made the decision to discontinue our '''IKAWA Home''' range of products. The '''IKAWA Home''' website will officially close on '''September 30, 2025'''. | ||
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IKAWA was founded with a vision: to connect coffee growers to coffee drinkers through the experience of home roasting. Today, we remain committed to that vision across both IKAWA Pro and IKAWA Home — unified under one IKAWA brand. | IKAWA was founded with a vision: to connect coffee growers to coffee drinkers through the experience of home roasting. Today, we remain committed to that vision across both IKAWA Pro and IKAWA Home — unified under one IKAWA brand. | ||
==== What this means for you: ==== | ====What this means for you:==== | ||
'''Customer Support''' We will continue to provide customer support and service for IKAWA Home products through '''January 1, 2027'''. | '''Customer Support''' We will continue to provide customer support and service for IKAWA Home products through '''January 1, 2027'''. | ||
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Warm regards, | Warm regards, | ||
'''Andrew Stordy''', Founder of IKAWA '''Alexandra Allard''', CEO of IKAWA And the IKAWA Team " <ref>{{Cite web |first=Gary |date=2023-03-12 |title=The IKAWA Home is being discontinued. |url=https://www.home-barista.com/blog/ikawa-home-roasting-system-review-t86206.html |website=Home-Barista.com}}</ref> | '''Andrew Stordy''', Founder of IKAWA '''Alexandra Allard''', CEO of IKAWA And the IKAWA Team " <ref>{{Cite web |last=Dr |first=Gary |date=2023-03-12 |title=The IKAWA Home is being discontinued. |url=https://www.home-barista.com/blog/ikawa-home-roasting-system-review-t86206.html |url-status=live |website=Home-Barista.com}}</ref> | ||
==Consumer response== | ==Consumer response== | ||
Some users have attempted and are working toward reverse engineering the protocol | Some users have attempted and are working toward reverse engineering the protocol. However, they are hesitant due to Ikawa's user-hostile Terms of Service. <ref>https://www.home-barista.com/roasting/ikawa-home-open-source-library-and-protocol-analysis-t92290.html</ref> | ||
==References== | ==References== | ||
{{reflist}} | {{reflist}} | ||
[[Category:Right to repair]] | [[Category:Right to repair]] | ||
[[Category:Service cancellation]] | [[Category:Service cancellation]] | ||