Denny's: Difference between revisions
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'''[[wikipedia:Denny's|Denny's]]''' is an American table service restaurant chain spanning across 500 locations worldwide. It is the owner of The Burger Den and The Meltdown.<ref>{{Cite web |date=8 | '''[[wikipedia:Denny's|Denny's]]''' is an American table service restaurant chain spanning across 500 locations worldwide. It is the owner of The Burger Den and The Meltdown.<ref>{{Cite web |date=8 Apr 2026 |title=Denny's |url=https://www.dennys.com/company |url-status=live |access-date=8 Apr 2026 |website=Denny's}}</ref> On January, Denny's became a subsidiary to TriArtisan Capital Advisors, Treville Capital Group, and Yadav Enterprises from a $620 million transaction deal.<ref>{{Cite web |date=3 Nov 2025 |title=Denny’s Corporation to be Acquired by TriArtisan Capital Advisors, Treville Capital Group and Yadav Enterprises in $620 Million Transaction |url=https://www.globenewswire.com/news-release/2025/11/03/3179903/23968/en/Denny-s-Corporation-to-be-Acquired-by-TriArtisan-Capital-Advisors-Treville-Capital-Group-and-Yadav-Enterprises-in-620-Million-Transaction.html |url-status=live |access-date=8 Apr 2026 |website=Globe newswire}}</ref> | ||
== Consumer-impact summary == | ==Consumer-impact summary== | ||
* User Freedom: Can request to opt-out of collection by clicking on the "unsubscribe link" | *User Freedom: Can request to opt-out of collection by clicking on the "unsubscribe link", phone number or email. | ||
* User privacy: The company collects and shares personal information including interests, name, email, phone number, IP address, post sent via other apps like [[Facebook]] and [[X Corp|X]], sensory information, and shopping behavior with other third-parties. | *User privacy: The company collects and shares personal information including interests, name, email, phone number, IP address, post sent via other apps like [[Facebook]] and [[X Corp|X]], sensory information, and shopping behavior with other third-parties. | ||
* Business Model: The company franchises locations and has license agreements with [[wikipedia:Seven_&_I_Holdings|Seven & I Holdings]]. | *Business Model: The company franchises locations and has license agreements with [[wikipedia:Seven_&_I_Holdings|Seven & I Holdings]]. | ||
== Incidents == | ==Incidents== | ||
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:Denny's|Denny's category]]. | This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:Denny's|Denny's category]]. | ||
=== Text Advertisement (2020) === | ===Text Advertisement (2020)=== | ||
On 6 February, plaintiff Ladarrius Cooley filed a complaint for violation of the [[wikipedia:Telephone_Consumer_Protection_Act_of_1991|Telephone Consumer Protection Act]] for sending unsolicited advertising messaging with an autodialing system to customers after receiving several texts on 13 December and 17 December 2019 without consent.<ref>{{Cite web |last=Pennington |first=Laura |date=11 | On 6 February, plaintiff Ladarrius Cooley filed a complaint for violation of the [[wikipedia:Telephone_Consumer_Protection_Act_of_1991|Telephone Consumer Protection Act]] for sending unsolicited advertising messaging with an autodialing system to customers after receiving several texts on 13 December and 17 December 2019 without consent.<ref>{{Cite web |last=Pennington |first=Laura |date=11 Mar 2020 |title=Plaintiff Says Mobile Coupon Advertisement Text Messages Came from Denny’s Restaurant |url=https://topclassactions.com/lawsuit-settlements/tcpa/plaintiff-says-mobile-coupon-advertisement-text-messages-came-from-dennys-restaurant/ |url-status=live |access-date=2 Apr 2026 |website=Top Class Action}}</ref><ref>{{Cite web |date=8 Apr 2026 |title=Cooley v. Denny's Corporation |url=https://dockets.justia.com/docket/nevada/nvdce/2:2020cv00255/141585 |url-status=live |access-date=8 Apr 2026 |website=Justia}}</ref> On 19 May, the case reached a undisclosed settlement and was dismissed with prejudice by the plaintiff. <ref>{{Cite web |date=7 Apr 2026 |title=Cooley v. Denny's Corporation |url=https://www.pacermonitor.com/public/case/32197309/Cooley_v_Dennys_Corporation |url-status=live |access-date=8 Apr 2026 |website=PacerMonitor}}</ref> | ||
=== Removing app features and discounts (2025) === | ===Removing app features and discounts (2025)=== | ||
Denny's introduced a update to their reward program around August to incentivize customers to visit more with offers tailored to their interest using customers purchase history.<ref>{{Cite web |last=Talay |first=Kathleen |date=8 | Denny's introduced a update to their reward program around August to incentivize customers to visit more with offers tailored to their interest using customers purchase history.<ref>{{Cite web |last=Talay |first=Kathleen |date=8 Aug 2025 |title=Denny’s is leveling up its rewards program—here’s what loyal diners can expect |url=https://thegrayvine.com/threads/denny%E2%80%99s-is-leveling-up-its-rewards-program%E2%80%94here%E2%80%99s-what-loyal-diners-can-expect.67458/ |url-status=live |access-date=8 Apr 2026 |website=The GrayVine}}</ref><ref>{{Cite web |last=Gralia |first=Luke |date=5 Aug 2025 |title=Denny’s Is Upgrading Its Rewards |url=https://parade.com/news/dennys-is-upgrading-its-rewards |url-status=live |access-date=8 Apr 2026 |website=Parade}}</ref><blockquote>''"This new program is a best-in-class, one-to-one marketing program that leverages our already strong database of loyal guests to create greater, more compelling reasons for them to engage and spend more,”''</blockquote>People posted on AARP forums and [[Reddit]] sharing frustration over the gradual decrease of discounts and removal of app features. Several people claim they received less coupons deals such as 10-20% off on products.<ref>{{Cite web |date=6 Sep 2025 |title=New Rewards Suck |url=https://www.reddit.com/r/dennysrestaurant/comments/1na38zv/new_rewards_suck/ |url-status=live |access-date=4 Apr 2026 |website=Reddit}}</ref><ref>{{Cite web |date=29 Aug 2025 |title=Offer Details = NONE! |url=https://www.reddit.com/r/dennysrestaurant/comments/1n3bu86/offer_details_none/ |url-status=live |access-date=8 Apr 2026 |website=Reddit}}</ref><ref>{{Cite web |date=12 Oct 2025 |title=App cutting back |url=https://www.reddit.com/r/dennysrestaurant/comments/1o4uhpv/app_cutting_back/ |url-status=live |access-date=4 Apr 2026 |website=Reddit}}</ref><ref>{{Cite web |date=8 Sep 2025 |title=Dennys monthly rewards |url=https://www.reddit.com/r/dennysrestaurant/comments/1nbp42o/dennys_monthly_rewards/ |url-status=live |access-date=4 Apr 2026 |website=Reddit}}</ref><ref>{{Cite web |date=30 Oct 2025 |title=No offers in the app? |url=https://www.reddit.com/r/dennysrestaurant/comments/1ok1k49/no_offers_in_the_app/ |url-status=live |access-date=4 Apr 2026 |website=Reddit}}</ref><ref>{{Cite web |date=16 Nov 2025 |title=Denneys Discounts has rules now |url=https://community.aarp.org/t5/Benefits-Discounts/Denneys-Discounts-has-rules-now/m-p/2640112 |url-status=live |access-date=8 Apr 2026 |website=AARP}}</ref><ref>{{Cite web |date=30 Mar 2026 |title=Denny’s not giving full 15% discount |url=https://community.aarp.org/t5/Benefits-Discounts/Denny-s-not-giving-full-15-discount/m-p/2665029 |url-status=live |access-date=8 Apr 2026 |website=AARP}}</ref> Additionally, several people experienced glitches and difficulty with the new program and removal of several key features previously available.<ref>{{Cite web |date=6 Aug 2025 |title=Cannot add birthday to account |url=https://www.reddit.com/r/dennysrestaurant/comments/1mj4fa3/cannot_add_birthday_to_account/ |url-status=live |access-date=8 Apr 2026 |website=Reddit}}</ref><ref>{{Cite web |date=29 Aug 2025 |title=Birthday reward offer disappeared after app update |url=https://www.reddit.com/r/dennysrestaurant/comments/1n2ytfi/birthday_reward_offer_disappeared_after_app_update/ |url-status=live |access-date=4 Apr 2026 |website=Reddit}}</ref><ref>{{Cite web |date=2 Apr 2026 |title=App update removed the custom request box from the bottom of the food items details |url=https://www.reddit.com/r/dennysrestaurant/comments/1sa1pwf/app_update_removed_the_custom_request_box_from/ |url-status=live |access-date=6 Apr 2026 |website=Reddit}}</ref> | ||
== Customers Mistreatment == | ==Customers Mistreatment== | ||
=== Discrimination === | ===Discrimination=== | ||
https://www.latimes.com/archives/la-xpm-1994-05-25-mn-61982-story.html | |||
https://www.tampabay.com/archive/1994/05/25/denny-s-bias-suits-settled-for-46-million/ | |||
https://apnews.com/general-news-3e20d51972fc4bca9136e30c3839e514 | |||
==== | ==== 1988 ==== | ||
Around December, a Hispanic family comprising of Ruby Flores and his two sons filed a lawsuit against Denny's for allegedly being required to pre-pay in order to receive service while several white customers wern't required to pre-pay to receive service. The case reach a settlement two months later with the customers receiving $3000 as stated from the family, however Denny franchise owner John Krizman denied ever recalling the case.<ref>{{Cite web |last=Journal |first=Herald |date=8 Apr 2026 |title=Ex-employees: Denny's practices may have led to discrimination Knight-Ridder Newspapers |url=https://eu.goupstate.com/story/news/1993/06/17/ex-employees-denny39s-practices-may-have-led-to-discrimination-knight-ridder-newspapers/29557095007/ |url-status=live |access-date=8 Apr 2026 |website=GoUpstate}}</ref> | |||
==== | ====1991==== | ||
On 31 December, 18 teenagers were required to pay $2 for each person and bill fees before being served at a Denny's restaurant located in Jose, California. The company suspended pre-payment procedures and collaborated with [[wikipedia:NAACP|National Association for the Advancement of Colored People]] to improve diversity inclusion.<ref name=":0">{{Cite web |date=8 Apr 2026 |title=Case Study: Denny's Class Action Lawsuit |url=https://www.ou.edu/deptcomm/dodjcc/groups/02C2/Denny's.htm |url-status=live |archive-url=https://web.archive.org/web/20020818142210/https://www.ou.edu/deptcomm/dodjcc/groups/02C2/Denny's.htm |archive-date=18 Aug 2002 |access-date=8 Apr 2026 |website=ou.edu}}</ref> This eventually led to the original teenagers filing a lawsuit against Denny's over | |||
==== | ====1993==== | ||
On 1 April, 6 black Secret Service agents were denied service from a waitress at Denny's located in Annapolis and were required to wait 1 hour for service.<ref name=":0" /> | |||
Our agreement with the Justice Department is an affirmation of our commitment to treating all customers fairly and we intend to go even further with our own programs. | |||
https://www.nytimes.com/1993/03/26/us/restaurant-chain-settles-charges-of-racial-bias.html | |||
=== Refusing service to truck drivers (''2017'') === | https://www.thefreelibrary.com/Not+paid+in+full%3A+Denny%27s+mails+out+checks+totaling+%2446+million+to...-a018132744 | ||
====1994==== | |||
https://web.archive.org/web/20190615060851/http://www.multinationalmonitor.org/hyper/mm1294.html | |||
https://ratical.org/corporations/mm10worst94.html | |||
====1995==== | |||
====1997==== | |||
==== 2004 ==== | |||
https://www.nbcnews.com/id/wbna7670798 | |||
====2014==== | |||
====2017==== | |||
==== 2019 ==== | |||
<ref>{{Cite web |date=2 Jul 2019 |title=Denny's Manager Defended WS Bikers After Using Slurs Directed At 3 Black Women |url=https://www.youtube.com/watch?v=teEtvVCVNCo |url-status=live |access-date=8 Apr 2026 |website=Youtube}}</ref> | |||
==== 2020 ==== | |||
https://www.essence.com/news/dennys-black-customers-racism/ | |||
==== 2023 ==== | |||
==== 2025 ==== | |||
https://www.blackenterprise.com/5-black-women-sue-dennys-discrimination/ | |||
https://atlantablackstar.com/2025/11/14/dennys-while-white-customers-serenely-enjoyed-their-omelets/ | |||
https://web.archive.org/web/20260102002141/https://atlantablackstar.com/2025/11/14/dennys-while-white-customers-serenely-enjoyed-their-omelets/ | |||
===Refusing service to truck drivers (''2017'')=== | |||
https://cdllife.com/2025/team-drivers-suing-dennys-after-they-were-refused-service/ apri 8 | https://cdllife.com/2025/team-drivers-suing-dennys-after-they-were-refused-service/ apri 8 | ||
=== Refused service to Black Individuals (2023) === | ===Refused service to Black Individuals (2023)=== | ||
https://newsone.com/4694877/dennys-video-black-men-refused-service/ apr 8 | https://newsone.com/4694877/dennys-video-black-men-refused-service/ apr 8 | ||
== See also == | ==See also== | ||
* [[ | *[[IHOP]] | ||
* [[ | *[[Waffle House]] | ||
*[[Applebee's]] | |||
*[[Shoney's]] | |||
== References == | ==References== | ||
<references /> | <references /> | ||
[[Category:Denny's]] | [[Category:Denny's]] | ||