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Denny's introduced a update to their reward program around August to incentivize customers to visit more with offers tailored to their interest using customers purchase history.<ref>{{Cite web |last=Talay |first=Kathleen |date=8 Aug 2025 |title=Denny’s is leveling up its rewards program—here’s what loyal diners can expect |url=https://thegrayvine.com/threads/denny%E2%80%99s-is-leveling-up-its-rewards-program%E2%80%94here%E2%80%99s-what-loyal-diners-can-expect.67458/ |url-status=live |access-date=8 Apr 2026 |website=The GrayVine}}</ref><ref>{{Cite web |last=Gralia |first=Luke |date=5 Aug 2025 |title=Denny’s Is Upgrading Its Rewards |url=https://parade.com/news/dennys-is-upgrading-its-rewards |url-status=live |access-date=8 Apr 2026 |website=Parade}}</ref><blockquote>''"This new program is a best-in-class, one-to-one marketing program that leverages our already strong database of loyal guests to create greater, more compelling reasons for them to engage and spend more,”''</blockquote>People posted on AARP forums and [[Reddit]] sharing frustration over the gradual decrease of discounts and removal of app features. Several people claim they received less coupons deals such as 10-20% off on products.<ref>{{Cite web |date=6 Sep 2025 |title=New Rewards Suck |url=https://www.reddit.com/r/dennysrestaurant/comments/1na38zv/new_rewards_suck/ |url-status=live |access-date=4 Apr 2026 |website=Reddit}}</ref><ref>{{Cite web |date=29 Aug 2025 |title=Offer Details = NONE! |url=https://www.reddit.com/r/dennysrestaurant/comments/1n3bu86/offer_details_none/ |url-status=live |access-date=8 Apr 2026 |website=Reddit}}</ref><ref>{{Cite web |date=12 Oct 2025 |title=App cutting back |url=https://www.reddit.com/r/dennysrestaurant/comments/1o4uhpv/app_cutting_back/ |url-status=live |access-date=4 Apr 2026 |website=Reddit}}</ref><ref>{{Cite web |date=8 Sep 2025 |title=Dennys monthly rewards |url=https://www.reddit.com/r/dennysrestaurant/comments/1nbp42o/dennys_monthly_rewards/ |url-status=live |access-date=4 Apr 2026 |website=Reddit}}</ref><ref>{{Cite web |date=30 Oct 2025 |title=No offers in the app? |url=https://www.reddit.com/r/dennysrestaurant/comments/1ok1k49/no_offers_in_the_app/ |url-status=live |access-date=4 Apr 2026 |website=Reddit}}</ref><ref>{{Cite web |date=16 Nov 2025 |title=Denneys Discounts has rules now |url=https://community.aarp.org/t5/Benefits-Discounts/Denneys-Discounts-has-rules-now/m-p/2640112 |url-status=live |access-date=8 Apr 2026 |website=AARP}}</ref><ref>{{Cite web |date=30 Mar 2026 |title=Denny’s not giving full 15% discount |url=https://community.aarp.org/t5/Benefits-Discounts/Denny-s-not-giving-full-15-discount/m-p/2665029 |url-status=live |access-date=8 Apr 2026 |website=AARP}}</ref> Additionally, several people experienced glitches and difficulty with the new program and removal of several key features previously available.<ref>{{Cite web |date=6 Aug 2025 |title=Cannot add birthday to account |url=https://www.reddit.com/r/dennysrestaurant/comments/1mj4fa3/cannot_add_birthday_to_account/ |url-status=live |access-date=8 Apr 2026 |website=Reddit}}</ref><ref>{{Cite web |date=29 Aug 2025 |title=Birthday reward offer disappeared after app update |url=https://www.reddit.com/r/dennysrestaurant/comments/1n2ytfi/birthday_reward_offer_disappeared_after_app_update/ |url-status=live |access-date=4 Apr 2026 |website=Reddit}}</ref><ref>{{Cite web |date=2 Apr 2026 |title=App update removed the custom request box from the bottom of the food items details |url=https://www.reddit.com/r/dennysrestaurant/comments/1sa1pwf/app_update_removed_the_custom_request_box_from/ |url-status=live |access-date=6 Apr 2026 |website=Reddit}}</ref>
Denny's introduced a update to their reward program around August to incentivize customers to visit more with offers tailored to their interest using customers purchase history.<ref>{{Cite web |last=Talay |first=Kathleen |date=8 Aug 2025 |title=Denny’s is leveling up its rewards program—here’s what loyal diners can expect |url=https://thegrayvine.com/threads/denny%E2%80%99s-is-leveling-up-its-rewards-program%E2%80%94here%E2%80%99s-what-loyal-diners-can-expect.67458/ |url-status=live |access-date=8 Apr 2026 |website=The GrayVine}}</ref><ref>{{Cite web |last=Gralia |first=Luke |date=5 Aug 2025 |title=Denny’s Is Upgrading Its Rewards |url=https://parade.com/news/dennys-is-upgrading-its-rewards |url-status=live |access-date=8 Apr 2026 |website=Parade}}</ref><blockquote>''"This new program is a best-in-class, one-to-one marketing program that leverages our already strong database of loyal guests to create greater, more compelling reasons for them to engage and spend more,”''</blockquote>People posted on AARP forums and [[Reddit]] sharing frustration over the gradual decrease of discounts and removal of app features. Several people claim they received less coupons deals such as 10-20% off on products.<ref>{{Cite web |date=6 Sep 2025 |title=New Rewards Suck |url=https://www.reddit.com/r/dennysrestaurant/comments/1na38zv/new_rewards_suck/ |url-status=live |access-date=4 Apr 2026 |website=Reddit}}</ref><ref>{{Cite web |date=29 Aug 2025 |title=Offer Details = NONE! |url=https://www.reddit.com/r/dennysrestaurant/comments/1n3bu86/offer_details_none/ |url-status=live |access-date=8 Apr 2026 |website=Reddit}}</ref><ref>{{Cite web |date=12 Oct 2025 |title=App cutting back |url=https://www.reddit.com/r/dennysrestaurant/comments/1o4uhpv/app_cutting_back/ |url-status=live |access-date=4 Apr 2026 |website=Reddit}}</ref><ref>{{Cite web |date=8 Sep 2025 |title=Dennys monthly rewards |url=https://www.reddit.com/r/dennysrestaurant/comments/1nbp42o/dennys_monthly_rewards/ |url-status=live |access-date=4 Apr 2026 |website=Reddit}}</ref><ref>{{Cite web |date=30 Oct 2025 |title=No offers in the app? |url=https://www.reddit.com/r/dennysrestaurant/comments/1ok1k49/no_offers_in_the_app/ |url-status=live |access-date=4 Apr 2026 |website=Reddit}}</ref><ref>{{Cite web |date=16 Nov 2025 |title=Denneys Discounts has rules now |url=https://community.aarp.org/t5/Benefits-Discounts/Denneys-Discounts-has-rules-now/m-p/2640112 |url-status=live |access-date=8 Apr 2026 |website=AARP}}</ref><ref>{{Cite web |date=30 Mar 2026 |title=Denny’s not giving full 15% discount |url=https://community.aarp.org/t5/Benefits-Discounts/Denny-s-not-giving-full-15-discount/m-p/2665029 |url-status=live |access-date=8 Apr 2026 |website=AARP}}</ref> Additionally, several people experienced glitches and difficulty with the new program and removal of several key features previously available.<ref>{{Cite web |date=6 Aug 2025 |title=Cannot add birthday to account |url=https://www.reddit.com/r/dennysrestaurant/comments/1mj4fa3/cannot_add_birthday_to_account/ |url-status=live |access-date=8 Apr 2026 |website=Reddit}}</ref><ref>{{Cite web |date=29 Aug 2025 |title=Birthday reward offer disappeared after app update |url=https://www.reddit.com/r/dennysrestaurant/comments/1n2ytfi/birthday_reward_offer_disappeared_after_app_update/ |url-status=live |access-date=4 Apr 2026 |website=Reddit}}</ref><ref>{{Cite web |date=2 Apr 2026 |title=App update removed the custom request box from the bottom of the food items details |url=https://www.reddit.com/r/dennysrestaurant/comments/1sa1pwf/app_update_removed_the_custom_request_box_from/ |url-status=live |access-date=6 Apr 2026 |website=Reddit}}</ref>


==Customers Mistreatment==
==Discrimination==
{{Incomplete section}}
{{Incomplete section}}


===Discrimination===
=== 1988 ===
====1988====
Around December, a Hispanic family comprising of Ruby Flores and his two sons  filed a lawsuit against Denny's for allegedly being required to pre-pay in order to receive service while several white customers weren't required to pre-pay to receive service. The case reach a settlement two months later with the family stated they received $3000, however Denny franchise owner John Krizman denied ever recalling the case.<ref>{{Cite web |last=Journal |first=Herald |date=8 Apr 2026 |title=Ex-employees: Denny's practices may have led to discrimination Knight-Ridder Newspapers |url=https://eu.goupstate.com/story/news/1993/06/17/ex-employees-denny39s-practices-may-have-led-to-discrimination-knight-ridder-newspapers/29557095007/ |url-status=live |access-date=8 Apr 2026 |website=GoUpstate}}</ref>
Around December, a Hispanic family comprising of Ruby Flores and his two sons  filed a lawsuit against Denny's for allegedly being required to pre-pay in order to receive service while several white customers weren't required to pre-pay to receive service. The case reach a settlement two months later with the family stated they received $3000, however Denny franchise owner John Krizman denied ever recalling the case.<ref>{{Cite web |last=Journal |first=Herald |date=8 Apr 2026 |title=Ex-employees: Denny's practices may have led to discrimination Knight-Ridder Newspapers |url=https://eu.goupstate.com/story/news/1993/06/17/ex-employees-denny39s-practices-may-have-led-to-discrimination-knight-ridder-newspapers/29557095007/ |url-status=live |access-date=8 Apr 2026 |website=GoUpstate}}</ref>


====1991====
=== 1991 ===
On 31 December, 18 teenagers were required to pay $2 for each person and bill fees before being served at a Denny's restaurant located in Jose, California. The company suspended pre-payment procedures and collaborated with [[wikipedia:NAACP|National Association for the Advancement of Colored People]] to improve diversity inclusion.<ref name=":0">{{Cite web |date=8 Apr 2026 |title=Case Study: Denny's Class Action Lawsuit |url=https://www.ou.edu/deptcomm/dodjcc/groups/02C2/Denny's.htm |url-status=live |archive-url=https://web.archive.org/web/20020818142210/https://www.ou.edu/deptcomm/dodjcc/groups/02C2/Denny's.htm |archive-date=18 Aug 2002 |access-date=8 Apr 2026 |website=ou.edu}}</ref> This eventually led to the original teenagers filing a lawsuit against Denny's.  
On 31 December, 18 teenagers were required to pay $2 for each person and bill fees before being served at a Denny's restaurant located in Jose, California. The company suspended pre-payment procedures and collaborated with [[wikipedia:NAACP|National Association for the Advancement of Colored People]] to improve diversity inclusion.<ref name=":0">{{Cite web |date=8 Apr 2026 |title=Case Study: Denny's Class Action Lawsuit |url=https://www.ou.edu/deptcomm/dodjcc/groups/02C2/Denny's.htm |url-status=live |archive-url=https://web.archive.org/web/20020818142210/https://www.ou.edu/deptcomm/dodjcc/groups/02C2/Denny's.htm |archive-date=18 Aug 2002 |access-date=8 Apr 2026 |website=ou.edu}}</ref> This eventually led to the original teenagers filing a lawsuit against Denny's.  


====1993====
=== 1993 ===
On 24 May, 6 black Secret Service agents filed a lawsuit in Maryland against Denny's after waiting an hour for service.<ref>{{Cite web |last=Sielick |first=Jim |date=24 May 1994 |title=Black Secret Service agents sue Denny's |url=https://www.upi.com/Archives/1993/05/24/Black-Secret-Service-agents-sue-Dennys/6603738216000/ |url-status=live |archive-url=https://web.archive.org/web/20250725013535/https://www.upi.com/Archives/1993/05/24/Black-Secret-Service-agents-sue-Dennys/6603738216000/ |archive-date=25 Jul 2025 |access-date=9 Apr 2026 |website=UPI}}</ref><ref>{{Cite web |date=9 Apr 2026 |title=Denny's & Racism These Issues Will Not Go Over Easy |url=https://mdcbowen.org/p2/bh/badco/dennysgbu.pdf |url-status=live |access-date=9 Apr 2026 |website=Mdcbowen}}</ref> On 1 April, 21 secret service agents went to Denny's in Annapolis to prepare for a speech by president Clinton on 7:30 am. Upon arrival, they claimed the waitress denied service numerous times due to their race after seeing their white-collegues and another white family be seated and served in 10 minutes. When the group plan to leave around 8:25 am, the waitress served the black service agents with food, however they had to decline due to time constraints.<ref name=":1">{{Cite web |last=Journal |first=Herald |date=9 Apr 2026 |title=Denny's fires manager; agents sue |url=https://eu.goupstate.com/story/news/1993/05/25/denny39s-fires-manager-agents-sue/29556371007/ |url-status=live |archive-url=https://web.archive.org/web/20260409191457/https://www.goupstate.com/story/news/1993/05/25/denny39s-fires-manager-agents-sue/29556371007/ |archive-date=9 Apr 2026 |access-date=9 Apr 2026 |website=Groupstate}}</ref><ref>{{Cite web |date=25 May 1993 |title=DENNY'S ACCUSED OF BIAS MANAGER FIRED AFTER COMPLAINT |url=https://scholar.lib.vt.edu/VA-news/ROA-Times/issues/1993/rt9305/930525/05250162.htm |url-status=live |archive-url=https://web.archive.org/web/20191114140747/https://scholar.lib.vt.edu/VA-news/ROA-Times/issues/1993/rt9305/930525/05250162.htm |archive-date=14 Nov 2019 |access-date=9 Apr 2026 |website=The Roanoke Times}}</ref> In response, the company fired the manager and released a statement alleging the incident was a service issue and will be investigated by a third party. <blockquote>"While initial findings point to a problem of slow service and not racial bias, the company is seeking an independent third party to help investigate the incident on April 1 involving six Secret Service agents."<ref>{{Cite web |date=25 May 1993 |title=Black Agents Sue Denny's |url=https://www.nytimes.com/1993/05/25/us/black-agents-sue-denny-s.html |url-status=live |access-date=8 Apr 2026 |website=New York Times}}</ref><ref name=":1" /></blockquote>
On 24 May, 6 black Secret Service agents filed a lawsuit in Maryland against Denny's after waiting an hour for service.<ref>{{Cite web |last=Sielick |first=Jim |date=24 May 1994 |title=Black Secret Service agents sue Denny's |url=https://www.upi.com/Archives/1993/05/24/Black-Secret-Service-agents-sue-Dennys/6603738216000/ |url-status=live |archive-url=https://web.archive.org/web/20250725013535/https://www.upi.com/Archives/1993/05/24/Black-Secret-Service-agents-sue-Dennys/6603738216000/ |archive-date=25 Jul 2025 |access-date=9 Apr 2026 |website=UPI}}</ref><ref>{{Cite web |date=9 Apr 2026 |title=Denny's & Racism These Issues Will Not Go Over Easy |url=https://mdcbowen.org/p2/bh/badco/dennysgbu.pdf |url-status=live |access-date=9 Apr 2026 |website=Mdcbowen}}</ref> On 1 April, 21 secret service agents went to Denny's in Annapolis to prepare for a speech by president Clinton on 7:30 am. Upon arrival, they claimed the waitress denied service numerous times due to their race after seeing their white-collegues and another white family be seated and served in 10 minutes. When the group plan to leave around 8:25 am, the waitress served the black service agents with food, however they had to decline due to time constraints.<ref name=":1">{{Cite web |last=Journal |first=Herald |date=9 Apr 2026 |title=Denny's fires manager; agents sue |url=https://eu.goupstate.com/story/news/1993/05/25/denny39s-fires-manager-agents-sue/29556371007/ |url-status=live |archive-url=https://web.archive.org/web/20260409191457/https://www.goupstate.com/story/news/1993/05/25/denny39s-fires-manager-agents-sue/29556371007/ |archive-date=9 Apr 2026 |access-date=9 Apr 2026 |website=Groupstate}}</ref><ref>{{Cite web |date=25 May 1993 |title=DENNY'S ACCUSED OF BIAS MANAGER FIRED AFTER COMPLAINT |url=https://scholar.lib.vt.edu/VA-news/ROA-Times/issues/1993/rt9305/930525/05250162.htm |url-status=live |archive-url=https://web.archive.org/web/20191114140747/https://scholar.lib.vt.edu/VA-news/ROA-Times/issues/1993/rt9305/930525/05250162.htm |archive-date=14 Nov 2019 |access-date=9 Apr 2026 |website=The Roanoke Times}}</ref> In response, the company fired the manager and released a statement alleging the incident was a service issue and will be investigated by a third party. <blockquote>"While initial findings point to a problem of slow service and not racial bias, the company is seeking an independent third party to help investigate the incident on April 1 involving six Secret Service agents."<ref>{{Cite web |date=25 May 1993 |title=Black Agents Sue Denny's |url=https://www.nytimes.com/1993/05/25/us/black-agents-sue-denny-s.html |url-status=live |access-date=8 Apr 2026 |website=New York Times}}</ref><ref name=":1" /></blockquote>


====1994====
=== 1994 ===
On 24 May  Denny's reached a $46 million settlement that includes the 6 service agents, Californian customers, and additional customers later added on in the suit.<ref>{{Cite web |last=Smith |first=Eric |date=1 Apr 1996 |title=Not paid in full: Denny's mails out checks totaling $46 million to customers claiming discrimination. |url=https://www.thefreelibrary.com/Not+paid+in+full%3A+Denny%27s+mails+out+checks+totaling+%2446+million+to...-a018132744 |url-status=live |archive-url=https://web.archive.org/web/20250725095911/https://www.thefreelibrary.com/Not+paid+in+full%3A+Denny's+mails+out+checks+totaling+%2446+million+to...-a018132744 |archive-date=25 Jul 2025 |access-date=9 Apr 2026 |website=The Free Library}}</ref><ref>{{Cite web |last=Kirkland |first=Michael |date=24 May 1994 |title=Denny's to settle bias suits |url=https://www.upi.com/Archives/1994/05/24/Dennys-to-settle-bias-suits/2192769752000/ |url-status=live |access-date=9 Apr 2026 |website=UPI}}</ref> The settlement agreement compensated the 6 service agents $35,000 each and 12 other individuals named in the lawsuit $15,000 each, 18 individuals in California receiving $25,000 each, and distributing $28 million on the remaining affected customers. Additionally, the company also agreed to pay $450,000 to various school and non-profit organizations.<ref>{{Cite web |last=Fletcher |first=Michael |date=25 May 1994 |title=6 black Secret Service agents to share in settlement of Denny’s bias suit |url=https://www.baltimoresun.com/1994/05/25/6-black-secret-service-agents-to-share-in-settlement-of-dennys-bias-suit/ |url-status=dead |archive-url=https://web.archive.org/web/20250628143911/https://www.baltimoresun.com/1994/05/25/6-black-secret-service-agents-to-share-in-settlement-of-dennys-bias-suit/ |archive-date=28 Jun 2025 |access-date=9 Apr 2026 |website=The Baltimore Sun}}</ref><ref>{{Cite web |date=25 May 1994 |title=BIAS SETTLEMENT A RECORD |url=https://scholar.lib.vt.edu/VA-news/ROA-Times/issues/1994/rt9405/940525/05250167.htm |url-status=live |archive-url=https://web.archive.org/web/20190321183517/https://scholar.lib.vt.edu/VA-news/ROA-Times/issues/1994/rt9405/940525/05250167.htm |archive-date=21 Mar 2019 |access-date=9 April 2026 |website=The Roanoke Times}}</ref>  
On 24 May  Denny's reached a $46 million settlement that includes the 6 service agents, Californian customers, and additional customers later added on in the suit.<ref>{{Cite web |last=Smith |first=Eric |date=1 Apr 1996 |title=Not paid in full: Denny's mails out checks totaling $46 million to customers claiming discrimination. |url=https://www.thefreelibrary.com/Not+paid+in+full%3A+Denny%27s+mails+out+checks+totaling+%2446+million+to...-a018132744 |url-status=live |archive-url=https://web.archive.org/web/20250725095911/https://www.thefreelibrary.com/Not+paid+in+full%3A+Denny's+mails+out+checks+totaling+%2446+million+to...-a018132744 |archive-date=25 Jul 2025 |access-date=9 Apr 2026 |website=The Free Library}}</ref><ref>{{Cite web |last=Kirkland |first=Michael |date=24 May 1994 |title=Denny's to settle bias suits |url=https://www.upi.com/Archives/1994/05/24/Dennys-to-settle-bias-suits/2192769752000/ |url-status=live |access-date=9 Apr 2026 |website=UPI}}</ref> The settlement agreement compensated the 6 service agents $35,000 each and 12 other individuals named in the lawsuit $15,000 each, 18 individuals in California receiving $25,000 each, and distributing $28 million for around 300,000 customers.<ref>{{Cite web |date=9 Nov 2025 |title=(1998) DENNY'S RACISM SCANDAL:  "Inside the Forced Sensitivity Training" |url=https://www.youtube.com/watch?v=u6zznf5648o |url-status=live |access-date=9 Apr 2026 |website=Youtube}}</ref> Additionally, the company also agreed to pay $450,000 to various school and non-profit organizations.<ref>{{Cite web |last=Fletcher |first=Michael |date=25 May 1994 |title=6 black Secret Service agents to share in settlement of Denny’s bias suit |url=https://www.baltimoresun.com/1994/05/25/6-black-secret-service-agents-to-share-in-settlement-of-dennys-bias-suit/ |url-status=dead |archive-url=https://web.archive.org/web/20250628143911/https://www.baltimoresun.com/1994/05/25/6-black-secret-service-agents-to-share-in-settlement-of-dennys-bias-suit/ |archive-date=28 Jun 2025 |access-date=9 Apr 2026 |website=The Baltimore Sun}}</ref><ref>{{Cite web |date=25 May 1994 |title=BIAS SETTLEMENT A RECORD |url=https://scholar.lib.vt.edu/VA-news/ROA-Times/issues/1994/rt9405/940525/05250167.htm |url-status=live |archive-url=https://web.archive.org/web/20190321183517/https://scholar.lib.vt.edu/VA-news/ROA-Times/issues/1994/rt9405/940525/05250167.htm |archive-date=21 Mar 2019 |access-date=9 April 2026 |website=The Roanoke Times}}</ref>


====1997====
=== 1997 ===
Around April, 6 Asian American students sued Denny's after allegedly being denied service and succumbing injuries due to their race.<ref>{{Cite web |date=5 Sep 1997 |title=Prosecutor Casts Doubt On Denny's Bias Case |url=https://www.nytimes.com/1997/09/05/nyregion/prosecutor-casts-doubt-on-denny-s-bias-case.html |url-status=live |access-date=9 Apr 2026 |website=The New York Times}}</ref> They claim after waiting for 30 minutes for service and asking why they weren't seated, they were escorted out the restaurant by 2 guards at Denny's and subsequently attacked and filed racial slurs at the group.<ref name=":2">{{Cite web |date=29 Mar 2007 |title=Denny’s Incident: 10 Year Remembrance |url=https://rememberdennys.blogspot.com/ |url-status=live |access-date=9 Apr 2026 |website=Rememberdennys}}</ref>Denny responded by firing and disciplining some employees while sharing anger and disgust over the incident, with back then Denny's president John Romandetti expressing "deep regret".<ref>{{Cite web |date=23 Aug 1997 |title=Students accuse Denny's of bias |url=https://www.tampabay.com/archive/1997/08/23/students-accuse-denny-s-of-bias/ |url-status=live |access-date=9 Apr 2026 |website=Tampa Bay Times}}</ref> The lawsuit was eventually dismissed due to lack of evidence and legal basis, citing the event was likely a political stunt.<ref name=":2" />
Around April, 6 Asian American students sued Denny's after allegedly being denied service and succumbing injuries due to their race.<ref>{{Cite web |date=5 Sep 1997 |title=Prosecutor Casts Doubt On Denny's Bias Case |url=https://www.nytimes.com/1997/09/05/nyregion/prosecutor-casts-doubt-on-denny-s-bias-case.html |url-status=live |access-date=9 Apr 2026 |website=The New York Times}}</ref> They claim after waiting for 30 minutes for service and asking why they weren't seated, they were escorted out the restaurant by 2 guards at Denny's and subsequently attacked and filed racial slurs at the group.<ref name=":2">{{Cite web |date=29 Mar 2007 |title=Denny’s Incident: 10 Year Remembrance |url=https://rememberdennys.blogspot.com/ |url-status=live |access-date=9 Apr 2026 |website=Rememberdennys}}</ref>Denny responded by firing and disciplining some employees while sharing anger and disgust over the incident, with back then Denny's president John Romandetti expressing "deep regret".<ref>{{Cite web |date=23 Aug 1997 |title=Students accuse Denny's of bias |url=https://www.tampabay.com/archive/1997/08/23/students-accuse-denny-s-of-bias/ |url-status=live |access-date=9 Apr 2026 |website=Tampa Bay Times}}</ref> The lawsuit was eventually dismissed due to lack of evidence and legal basis, citing the event was likely a political stunt.<ref name=":2" />


====2005====
=== 2005 ===
Around April, 7 Arab American filed a $28 million lawsuit against Denny's franchisee Restaurant Collection Inc, and manager Eduardo Ascano seeking compensation of $4 million for each affected individual involved.<ref>{{Cite web |date=28 Apr 2005 |title=Seven Arab Americans sue Denny's owner alleging discrimination |url=https://www.wistv.com/story/3273583/seven-arab-americans-sue-dennys-owner-alleging-discrimination/ |url-status=live |access-date=9 Apr 2026 |website=WIS10}}</ref><ref>{{Cite web |date=28 Apr 2005 |title=Denny’s target of $28 million bias lawsuit |url=https://www.nbcnews.com/id/wbna7670798 |url-status=live |access-date=8 Apr 2026 |website=NBC News}}</ref> The lawsuits claims around 11 January at 2 am they went to Denny's and waited  an hour for food service. When one of the individuals ask the manager about the order, the manager replied with "Bin Laden is the manager of the kitchen" and "Bin Laden is in charge." When asked again by another individual, the manager reportedly told employees to cancel the order. Later, the manager instructed the group to leave saying "We don’t serve bin Ladens here! You guys, out!" after being asked why reference the name bin Laden. While being escorted out, police dinning at the location threaten the group to leave.<ref>{{Cite web |date=28 Apr 2005 |title=Arab Americans sue Florida Denny's location for discrimination |url=https://eu.goupstate.com/story/news/2005/04/28/arab-americans-sue-florida-dennys-location-for-discrimination/29755841007/ |url-status=live |access-date=9 Apr 2026 |website=GoUpstate}}</ref><ref>{{Cite web |date=28 Apr 2005 |title=Seven Arab Americans Sue Denny’s Owner Alleging Discrimination |url=https://www.amren.com/news/2005/04/seven_arab_amer/ |url-status=live |access-date=9 Apr 2026 |website=American Renaissance}}</ref>   
Around April, 7 Arab American filed a $28 million lawsuit against Denny's franchisee Restaurant Collection Inc, and manager Eduardo Ascano seeking compensation of $4 million for each affected individual involved.<ref>{{Cite web |date=28 Apr 2005 |title=Seven Arab Americans sue Denny's owner alleging discrimination |url=https://www.wistv.com/story/3273583/seven-arab-americans-sue-dennys-owner-alleging-discrimination/ |url-status=live |access-date=9 Apr 2026 |website=WIS10}}</ref><ref>{{Cite web |date=28 Apr 2005 |title=Denny’s target of $28 million bias lawsuit |url=https://www.nbcnews.com/id/wbna7670798 |url-status=live |access-date=8 Apr 2026 |website=NBC News}}</ref> The lawsuits claims around 11 January at 2 am they went to Denny's and waited  an hour for food service. When one of the individuals ask the manager about the order, the manager replied with "Bin Laden is the manager of the kitchen" and "Bin Laden is in charge." When asked again by another individual, the manager reportedly told employees to cancel the order. Later, the manager instructed the group to leave saying "We don’t serve bin Ladens here! You guys, out!" after being asked why reference the name bin Laden. While being escorted out, police dinning at the location threaten the group to leave.<ref>{{Cite web |date=28 Apr 2005 |title=Arab Americans sue Florida Denny's location for discrimination |url=https://eu.goupstate.com/story/news/2005/04/28/arab-americans-sue-florida-dennys-location-for-discrimination/29755841007/ |url-status=live |access-date=9 Apr 2026 |website=GoUpstate}}</ref><ref>{{Cite web |date=28 Apr 2005 |title=Seven Arab Americans Sue Denny’s Owner Alleging Discrimination |url=https://www.amren.com/news/2005/04/seven_arab_amer/ |url-status=live |access-date=9 Apr 2026 |website=American Renaissance}}</ref>   


The police department and Denny's manager didn't release a public response, however Denny's franchisee Restaurant Collection Inc owner Alfonso Fernandez released the following statement alleging the incident didn't happen. <blockquote>''"We are truly committed to treating all of our guests with respect, and we take every guest concern seriously. These allegations of discrimination were immediately and thoroughly investigated by an independent, outside agency that found no evidence whatsoever to support the guests' claims."''<ref>{{Cite web |date=12 Jan 2009 |title=Racist Remark Denny's discrimination |url=https://www.youtube.com/watch?v=gzAbP8kqND0 |url-status=live |access-date=9 Apr 2026 |website=Youtube}}</ref></blockquote>
The police department and Denny's manager didn't release a public response, however Denny's franchisee Restaurant Collection Inc owner Alfonso Fernandez released the following statement alleging the incident didn't happen. <blockquote>''"We are truly committed to treating all of our guests with respect, and we take every guest concern seriously. These allegations of discrimination were immediately and thoroughly investigated by an independent, outside agency that found no evidence whatsoever to support the guests' claims."''<ref>{{Cite web |date=12 Jan 2009 |title=Racist Remark Denny's discrimination |url=https://www.youtube.com/watch?v=gzAbP8kqND0 |url-status=live |access-date=9 Apr 2026 |website=Youtube}}</ref></blockquote>


====2014====
=== 2014 ===
On 7 May, black couple named Renee Hebert and Henry William entered into a Denny's restaurant located in Koreatown to place an $80 order, however the manager repeatedly asked the couple to prepay over concerns for the amount of food ordered and fear of dine and dashing from previous customers leaving without paying. This resulted in the [https://www.youtube.com/watch?v=x-uDZS7BZf4 couple being frustrated and  boxing their food before leaving the restaurant].<ref>{{Cite web |date=29 Jan 2016 |title=New Video Shows Blacks Forced to Prepay for Meal at Los Angeles Denny’s |url=https://eurweb.com/new-video-shows-blacks-forced-prepay-meal-los-angeles-dennys/ |url-status=live |archive-url=https://web.archive.org/web/20260410031749/https://eurweb.com/new-video-shows-blacks-forced-prepay-meal-los-angeles-dennys/ |archive-date=10 Apr 2026 |access-date=9 Apr 2026 |website=eurweb}}</ref><ref name=":3">{{Cite web |date=9 Feb 2016 |title=Discriminated black couple settled case against racist Denny's restaurant |url=https://www.lawyerherald.com/articles/32139/20160209/discriminated-black-couple-settled-case-against-racist-dennys-restaurant.htm |url-status=live |access-date=9 Apr 2026 |website=Lawyer Herald}}</ref><ref name=":4">{{Cite web |date=3 Feb 2016 |title=Lawsuit Claims Black Customers Asked to ‘Prepay' at Denny's |url=https://www.nbclosangeles.com/news/national-international/dennys-lawsuit-racism-claim-koreatown/83718/ |url-status=live |access-date=9 Apr 2026 |website=NBC}}</ref> The couple would later file a lawsuit against Denny's and its  branch manager late August 2014.<ref name=":3" /><ref>{{Cite web |last=Jackson |first=Hillary |date=2 Feb 2016 |title=Did Koreatown Denny’s manager force black couple to pay in advance because of their race? |url=https://mynewsla.com/crime/2016/02/02/did-koreatown-dennys-manager-force-black-couple-pay-in-advance-because-of-their-race/ |url-status=live |access-date=9 Apr 2026 |website=mynews LA}}</ref> During one testimony on 3 February 2016, a white customer testified the company actions being motivated by racism, saying he was never asked to prepay.<ref name=":4" /><ref name=":5">{{Cite web |last=Austin |first=Paige |date=4 Feb 2016 |title=Denny's Settles with Black Couple Told to Pay for Meal in Advance |url=https://patch.com/california/hollywood/dennys-settles-black-couple-told-pay-meal-advance-0 |url-status=live |access-date=9 Apr 2026 |website=Patch}}</ref><ref>{{Cite web |last=Lawson |first=Ben |date=5 Feb 2016 |title=Denny's Settles Los Angeles Racial Discrimination Lawsuit |url=https://www.scrippsnews.com/us-news/denny-s-settles-los-angeles-racial-discrimination-lawsuit |url-status=live |access-date=9 Apr 2026 |website=Scripps News}}</ref> Soon after the testimony, the case reach a undisclosed settlement agreement.<ref>{{Cite web |date=10 Feb 2016 |title=Denny’s Couple Reaches Mid Trial Settlement in Discrimination Case |url=https://lasentinel.net/dennys-couple-reaches-mid-trial-settlement-in-discrimination-case.html |url-status=live |access-date=9 Apr 2026 |website=Sentinel}}</ref><ref name=":4" /><ref name=":5" /><ref>{{Cite web |last=Sklar |first=Debbie |date=4 Feb 2016 |title=Denny’s settles black couple’s discrimination lawsuit |url=https://mynewsla.com/crime/2016/02/04/dennys-settles-black-couples-discrimination-lawsuit/ |url-status=live |access-date=9 Apr 2026 |website=Mynews LA}}</ref>


====2017====
=== 2015 ===
On 2 February, 7 customers involved in LGBTQ group Deming Pride filed a discrimination charge complaint against Denny for discrimination. The lawsuit claims after the annual Deming Pride pageant around summer 2014, several customers went to Denny's only to be denied service for a hour. When a transgender women asked an employee when they'll be served, they received homophobic slurs with ""f!ggt*s," "j$t*s" and "boy with t%ts". When the group addressed the situation to the manager, they were suggested to leave the restaurant and eat somewhere else. In the complaint, they ask for an apology letter and a $20,000 donation to Deming Pride.<ref>{{Cite web |date=2 Feb 2015 |title=LGBT Group Faces Discrimination at Deming, NM Denny's |url=https://www.youtube.com/watch?v=Z7jQCjPyWjM |url-status=live |access-date=9 Apr 2026 |website=Youtube}}</ref><ref>{{Cite web |last=McCoy |first=Micah |date=2 Feb 2015 |title=Kicked Out of Denny's for Being Gay |url=https://www.aclu-nm.org/en/news/kicked-out-dennys-being-gay |url-status=dead |archive-url=https://web.archive.org/web/20210424203915/https://www.aclu-nm.org/en/news/kicked-out-dennys-being-gay |archive-date=24 Apr 2021 |access-date=9 Apr 2026 |website=ACLU New Mexico}}</ref><ref>{{Cite web |last=McCoy |first=Micah |date=16 June 2015 |title=ACLU of New Mexico and Denny’s Franchisee Resolve Local Discrimination Complaint |url=https://www.aclu-nm.org/news/aclu-new-mexico-and-dennys-franchisee-resolve-local-discrimination-complaint/ |url-status=live |archive-url=https://web.archive.org/web/20260104163912/https://www.aclu-nm.org/news/aclu-new-mexico-and-dennys-franchisee-resolve-local-discrimination-complaint/ |archive-date=4 Jan 2026 |access-date=9 Apr 2026 |website=ACLU New Mexico}}</ref>


====2018====
On 16 June, the case was resolved and dropped, with Denny's agreeing to provided employees more training towards non-discrimination practices, donate $13,000 to Deming Pride, affirm discrimination policies comply with state law, and provide #3,250 to one customer. Denny's  responded to the settlement stating;<blockquote>''“Denny’s does not tolerate any discrimination in our organization, and we take any claims to the contrary very seriously. While we disagree with the specifics of the incident, our priority is on ensuring our guests are heard and therefore we worked diligently with Deming Pride and the ACLU of New Mexico to reach this resolution for all. We wish the best for our guests who were involved in this case.”''</blockquote>Additionally, plaintiff attorney Brian Moore gave a statement sharing some relief and praising the company. <blockquote>“We are very pleased to have resolved this matter for our clients. It is clear to us that Denny’s is committed to ensuring that all people are welcomed in their restaurants.”</blockquote>
 
=== 2017 ===
 
 
https://newsone.com/3750437/dennys-racial-discrimination/ apr 9
 
=== 2018 ===
https://www.nbcbayarea.com/news/local/dennys-in-santa-clara-accused-of-kicking-out-group-of-korean-americans/165570/ apr 9
https://www.nbcbayarea.com/news/local/dennys-in-santa-clara-accused-of-kicking-out-group-of-korean-americans/165570/ apr 9


https://newsone.com/3821715/dennys-floridia-black-church/ apr 9  
https://newsone.com/3821715/dennys-floridia-black-church/ apr 9  


====2019====
=== 2020 ===
<ref>{{Cite web |date=2 Jul 2019 |title=Denny's Manager Defended WS Bikers After Using Slurs Directed At 3 Black Women |url=https://www.youtube.com/watch?v=teEtvVCVNCo |url-status=live |access-date=8 Apr 2026 |website=Youtube}}</ref>
 
====2020====
https://www.essence.com/news/dennys-black-customers-racism/ apr 8
https://www.essence.com/news/dennys-black-customers-racism/ apr 8


====2023====
=== 2023 ===
2 truck drivers
On 13 August, two customers went to a Denny's restaurant located in Sioux Falls. The Individuals was given a menu and orange juice before waiting 15 minutes while the waitress served other customers and perform other tasks.<ref name=":6">{{Cite web |last=Wright |first=Bruce |date=31 Aug 2023 |title=Video Shows Denny’s Call Cops On Black Men Who White Waitress ‘Refused To Serve’ In South Dakota Restaurant |url=https://newsone.com/4694877/dennys-video-black-men-refused-service/ |url-status=live |access-date=8 Apr 2026 |website=Newsone}}</ref> When one of them told the waitress they're ready to order, the waitress responded with “I don’t appreciate you yelling at me, I don’t need you people calling me over to this table," however the customers claim they didn't yell at the employees.<ref name=":7">{{Cite web |last=McNair |first=Sharelle |date=7 Sep 2023 |title=Black While Eating: Black Truckers Racially Profiled and Denied Service at South Dakota Denny’s |url=https://www.blackenterprise.com/black-truckers-racially-profiled-and-denied-service-at-south-dakota-dennys/ |url-status=live |access-date=9 Apr 2026 |website=Black Enterprise}}</ref>
 
[[File:Denny's 2023 statement release.png|thumb|2023 statement release ]]
https://newsone.com/4694877/dennys-video-black-men-refused-service/ apr 8
The waitress then snatched the menus and threatened to call the police if they didn't leave.<ref name=":6" /><ref name=":7" /> When the customers refused to leave and have wanted to file a complaint, the employee refused to give their name and said there was no manager on duty.<ref name=":6" /> Eventually, the customers left and soon after contacted Denny's corporate office, however receiving no response.<ref name=":7" /> It wasn't until posting it on [[TikTok|Tiktok]] where it became viral, prompting Denny's to issue a statement declaring their commitment to "culture of inclusion and service" along with terminating the employee and apologizing to affected customers.<ref>{{Cite web |date=13 Sep 2023 |title=EXCLUSIVE: Denny's Coverup & 911 Call Exposed In Racist Incident Against Black Truckers |url=https://www.youtube.com/watch?v=mAM82ARwYKg |url-status=live |access-date=9 Apr 2026 |website=Youtube}}</ref><ref>{{Cite web |last=Weisberger |first=Jason |date=6 Sep 2023 |title=Denny's fires server for refusing service to Black customers |url=https://boingboing.net/2023/09/06/dennys-fires-server-for-refusing-service-to-black-customers.html |url-status=live |access-date=9 Apr 2026 |website=Boing Boing}}</ref>
 
====2025====


=== 2025 ===
https://cdllife.com/2025/team-drivers-suing-dennys-after-they-were-refused-service/ apri 8


https://digitalchew.com/a-shocking-case-dennys-discrimination-lawsuit/ apr 9
https://atlantablackstar.com/wp-content/uploads/2025/11/Bonhomme-et-al-vs-Dennys-Inc.-et-al_Complaint_11.05.25.pdf apr 9
https://atlantablackstar.com/wp-content/uploads/2025/11/Bonhomme-et-al-vs-Dennys-Inc.-et-al_Complaint_11.05.25.pdf apr 9


Line 81: Line 87:


https://web.archive.org/web/20260102002141/https://atlantablackstar.com/2025/11/14/dennys-while-white-customers-serenely-enjoyed-their-omelets/ apr 8
https://web.archive.org/web/20260102002141/https://atlantablackstar.com/2025/11/14/dennys-while-white-customers-serenely-enjoyed-their-omelets/ apr 8
===Refusing service to truck drivers (''2017'')===
https://cdllife.com/2025/team-drivers-suing-dennys-after-they-were-refused-service/ apri 8


==See also==
==See also==

Revision as of 06:31, 10 April 2026

Denny's
Basic information
Founded 1953
Legal Structure Private
Industry Food
Also known as Denny's Diner
Official website https://dennys.com/

Denny's is an American table service restaurant chain spanning across 1500 locations worldwide. It is the owner of The Burger Den and The Meltdown.[1] On January, Denny's became a private subsidiary to TriArtisan Capital Advisors, Treville Capital Group, and Yadav Enterprises from a $620 million transaction deal.[2]

Consumer-impact summary

  • User Freedom: Can request to opt-out of collection by clicking on the "unsubscribe link", phone number or email.
  • User privacy: The company collects and shares personal information including interests, name, email, phone number, IP address, post sent via other apps like Facebook and X, sensory information, and shopping behavior with other third-parties.
  • Business Model: The company franchises locations and has license agreements with Seven & I Holdings.

Incidents

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the Denny's category.

Text Advertisement (2020)

On 6 February, plaintiff Ladarrius Cooley filed a complaint for violation of the Telephone Consumer Protection Act for sending unsolicited advertising messaging with an autodialing system to customers after receiving several texts on 13 December and 17 December 2019 without consent.[3][4] On 19 May, the case reached a undisclosed settlement and was dismissed with prejudice by the plaintiff. [5]

Removing app features and discounts (2025)

Denny's introduced a update to their reward program around August to incentivize customers to visit more with offers tailored to their interest using customers purchase history.[6][7]

"This new program is a best-in-class, one-to-one marketing program that leverages our already strong database of loyal guests to create greater, more compelling reasons for them to engage and spend more,”

People posted on AARP forums and Reddit sharing frustration over the gradual decrease of discounts and removal of app features. Several people claim they received less coupons deals such as 10-20% off on products.[8][9][10][11][12][13][14] Additionally, several people experienced glitches and difficulty with the new program and removal of several key features previously available.[15][16][17]

Discrimination

This section is incomplete. This notice can be deleted once all the placeholder text has been replaced.

1988

Around December, a Hispanic family comprising of Ruby Flores and his two sons filed a lawsuit against Denny's for allegedly being required to pre-pay in order to receive service while several white customers weren't required to pre-pay to receive service. The case reach a settlement two months later with the family stated they received $3000, however Denny franchise owner John Krizman denied ever recalling the case.[18]

1991

On 31 December, 18 teenagers were required to pay $2 for each person and bill fees before being served at a Denny's restaurant located in Jose, California. The company suspended pre-payment procedures and collaborated with National Association for the Advancement of Colored People to improve diversity inclusion.[19] This eventually led to the original teenagers filing a lawsuit against Denny's.

1993

On 24 May, 6 black Secret Service agents filed a lawsuit in Maryland against Denny's after waiting an hour for service.[20][21] On 1 April, 21 secret service agents went to Denny's in Annapolis to prepare for a speech by president Clinton on 7:30 am. Upon arrival, they claimed the waitress denied service numerous times due to their race after seeing their white-collegues and another white family be seated and served in 10 minutes. When the group plan to leave around 8:25 am, the waitress served the black service agents with food, however they had to decline due to time constraints.[22][23] In response, the company fired the manager and released a statement alleging the incident was a service issue and will be investigated by a third party.

"While initial findings point to a problem of slow service and not racial bias, the company is seeking an independent third party to help investigate the incident on April 1 involving six Secret Service agents."[24][22]

1994

On 24 May Denny's reached a $46 million settlement that includes the 6 service agents, Californian customers, and additional customers later added on in the suit.[25][26] The settlement agreement compensated the 6 service agents $35,000 each and 12 other individuals named in the lawsuit $15,000 each, 18 individuals in California receiving $25,000 each, and distributing $28 million for around 300,000 customers.[27] Additionally, the company also agreed to pay $450,000 to various school and non-profit organizations.[28][29]

1997

Around April, 6 Asian American students sued Denny's after allegedly being denied service and succumbing injuries due to their race.[30] They claim after waiting for 30 minutes for service and asking why they weren't seated, they were escorted out the restaurant by 2 guards at Denny's and subsequently attacked and filed racial slurs at the group.[31]Denny responded by firing and disciplining some employees while sharing anger and disgust over the incident, with back then Denny's president John Romandetti expressing "deep regret".[32] The lawsuit was eventually dismissed due to lack of evidence and legal basis, citing the event was likely a political stunt.[31]

2005

Around April, 7 Arab American filed a $28 million lawsuit against Denny's franchisee Restaurant Collection Inc, and manager Eduardo Ascano seeking compensation of $4 million for each affected individual involved.[33][34] The lawsuits claims around 11 January at 2 am they went to Denny's and waited an hour for food service. When one of the individuals ask the manager about the order, the manager replied with "Bin Laden is the manager of the kitchen" and "Bin Laden is in charge." When asked again by another individual, the manager reportedly told employees to cancel the order. Later, the manager instructed the group to leave saying "We don’t serve bin Ladens here! You guys, out!" after being asked why reference the name bin Laden. While being escorted out, police dinning at the location threaten the group to leave.[35][36]

The police department and Denny's manager didn't release a public response, however Denny's franchisee Restaurant Collection Inc owner Alfonso Fernandez released the following statement alleging the incident didn't happen.

"We are truly committed to treating all of our guests with respect, and we take every guest concern seriously. These allegations of discrimination were immediately and thoroughly investigated by an independent, outside agency that found no evidence whatsoever to support the guests' claims."[37]

2014

On 7 May, black couple named Renee Hebert and Henry William entered into a Denny's restaurant located in Koreatown to place an $80 order, however the manager repeatedly asked the couple to prepay over concerns for the amount of food ordered and fear of dine and dashing from previous customers leaving without paying. This resulted in the couple being frustrated and boxing their food before leaving the restaurant.[38][39][40] The couple would later file a lawsuit against Denny's and its branch manager late August 2014.[39][41] During one testimony on 3 February 2016, a white customer testified the company actions being motivated by racism, saying he was never asked to prepay.[40][42][43] Soon after the testimony, the case reach a undisclosed settlement agreement.[44][40][42][45]

2015

On 2 February, 7 customers involved in LGBTQ group Deming Pride filed a discrimination charge complaint against Denny for discrimination. The lawsuit claims after the annual Deming Pride pageant around summer 2014, several customers went to Denny's only to be denied service for a hour. When a transgender women asked an employee when they'll be served, they received homophobic slurs with ""f!ggt*s," "j$t*s" and "boy with t%ts". When the group addressed the situation to the manager, they were suggested to leave the restaurant and eat somewhere else. In the complaint, they ask for an apology letter and a $20,000 donation to Deming Pride.[46][47][48]

On 16 June, the case was resolved and dropped, with Denny's agreeing to provided employees more training towards non-discrimination practices, donate $13,000 to Deming Pride, affirm discrimination policies comply with state law, and provide #3,250 to one customer. Denny's responded to the settlement stating;

“Denny’s does not tolerate any discrimination in our organization, and we take any claims to the contrary very seriously. While we disagree with the specifics of the incident, our priority is on ensuring our guests are heard and therefore we worked diligently with Deming Pride and the ACLU of New Mexico to reach this resolution for all. We wish the best for our guests who were involved in this case.”

Additionally, plaintiff attorney Brian Moore gave a statement sharing some relief and praising the company.

“We are very pleased to have resolved this matter for our clients. It is clear to us that Denny’s is committed to ensuring that all people are welcomed in their restaurants.”

2017

https://newsone.com/3750437/dennys-racial-discrimination/ apr 9

2018

https://www.nbcbayarea.com/news/local/dennys-in-santa-clara-accused-of-kicking-out-group-of-korean-americans/165570/ apr 9

https://newsone.com/3821715/dennys-floridia-black-church/ apr 9

2020

https://www.essence.com/news/dennys-black-customers-racism/ apr 8

2023

On 13 August, two customers went to a Denny's restaurant located in Sioux Falls. The Individuals was given a menu and orange juice before waiting 15 minutes while the waitress served other customers and perform other tasks.[49] When one of them told the waitress they're ready to order, the waitress responded with “I don’t appreciate you yelling at me, I don’t need you people calling me over to this table," however the customers claim they didn't yell at the employees.[50]

2023 statement release

The waitress then snatched the menus and threatened to call the police if they didn't leave.[49][50] When the customers refused to leave and have wanted to file a complaint, the employee refused to give their name and said there was no manager on duty.[49] Eventually, the customers left and soon after contacted Denny's corporate office, however receiving no response.[50] It wasn't until posting it on Tiktok where it became viral, prompting Denny's to issue a statement declaring their commitment to "culture of inclusion and service" along with terminating the employee and apologizing to affected customers.[51][52]

2025

https://cdllife.com/2025/team-drivers-suing-dennys-after-they-were-refused-service/ apri 8

https://digitalchew.com/a-shocking-case-dennys-discrimination-lawsuit/ apr 9 https://atlantablackstar.com/wp-content/uploads/2025/11/Bonhomme-et-al-vs-Dennys-Inc.-et-al_Complaint_11.05.25.pdf apr 9

https://web.archive.org/web/20250806015716/https://intheblacknet.com/black-news/south-dakota/dennys-calls-cops-on-black-men-refused-service/ apr 9

https://www.blackenterprise.com/5-black-women-sue-dennys-discrimination/ apr 8

https://atlantablackstar.com/2025/11/14/dennys-while-white-customers-serenely-enjoyed-their-omelets/ apr 8

https://web.archive.org/web/20260102002141/https://atlantablackstar.com/2025/11/14/dennys-while-white-customers-serenely-enjoyed-their-omelets/ apr 8

See also

References

  1. ↑ "Denny's". Denny's. 8 Apr 2026. Retrieved 8 Apr 2026.{{cite web}}: CS1 maint: url-status (link)
  2. ↑ "Denny's Corporation to be Acquired by TriArtisan Capital Advisors, Treville Capital Group and Yadav Enterprises in $620 Million Transaction". Globe newswire. 3 Nov 2025. Retrieved 8 Apr 2026.{{cite web}}: CS1 maint: url-status (link)
  3. ↑ Pennington, Laura (11 Mar 2020). "Plaintiff Says Mobile Coupon Advertisement Text Messages Came from Denny's Restaurant". Top Class Action. Retrieved 2 Apr 2026.{{cite web}}: CS1 maint: url-status (link)
  4. ↑ "Cooley v. Denny's Corporation". Justia. 8 Apr 2026. Retrieved 8 Apr 2026.{{cite web}}: CS1 maint: url-status (link)
  5. ↑ "Cooley v. Denny's Corporation". PacerMonitor. 7 Apr 2026. Retrieved 8 Apr 2026.{{cite web}}: CS1 maint: url-status (link)
  6. ↑ Talay, Kathleen (8 Aug 2025). "Denny's is leveling up its rewards program—here's what loyal diners can expect". The GrayVine. Retrieved 8 Apr 2026.{{cite web}}: CS1 maint: url-status (link)
  7. ↑ Gralia, Luke (5 Aug 2025). "Denny's Is Upgrading Its Rewards". Parade. Retrieved 8 Apr 2026.{{cite web}}: CS1 maint: url-status (link)
  8. ↑ "New Rewards Suck". Reddit. 6 Sep 2025. Retrieved 4 Apr 2026.{{cite web}}: CS1 maint: url-status (link)
  9. ↑ "Offer Details = NONE!". Reddit. 29 Aug 2025. Retrieved 8 Apr 2026.{{cite web}}: CS1 maint: url-status (link)
  10. ↑ "App cutting back". Reddit. 12 Oct 2025. Retrieved 4 Apr 2026.{{cite web}}: CS1 maint: url-status (link)
  11. ↑ "Dennys monthly rewards". Reddit. 8 Sep 2025. Retrieved 4 Apr 2026.{{cite web}}: CS1 maint: url-status (link)
  12. ↑ "No offers in the app?". Reddit. 30 Oct 2025. Retrieved 4 Apr 2026.{{cite web}}: CS1 maint: url-status (link)
  13. ↑ "Denneys Discounts has rules now". AARP. 16 Nov 2025. Retrieved 8 Apr 2026.{{cite web}}: CS1 maint: url-status (link)
  14. ↑ "Denny's not giving full 15% discount". AARP. 30 Mar 2026. Retrieved 8 Apr 2026.{{cite web}}: CS1 maint: url-status (link)
  15. ↑ "Cannot add birthday to account". Reddit. 6 Aug 2025. Retrieved 8 Apr 2026.{{cite web}}: CS1 maint: url-status (link)
  16. ↑ "Birthday reward offer disappeared after app update". Reddit. 29 Aug 2025. Retrieved 4 Apr 2026.{{cite web}}: CS1 maint: url-status (link)
  17. ↑ "App update removed the custom request box from the bottom of the food items details". Reddit. 2 Apr 2026. Retrieved 6 Apr 2026.{{cite web}}: CS1 maint: url-status (link)
  18. ↑ Journal, Herald (8 Apr 2026). "Ex-employees: Denny's practices may have led to discrimination Knight-Ridder Newspapers". GoUpstate. Retrieved 8 Apr 2026.{{cite web}}: CS1 maint: url-status (link)
  19. ↑ "Case Study: Denny's Class Action Lawsuit". ou.edu. 8 Apr 2026. Archived from the original on 18 Aug 2002. Retrieved 8 Apr 2026.
  20. ↑ Sielick, Jim (24 May 1994). "Black Secret Service agents sue Denny's". UPI. Archived from the original on 25 Jul 2025. Retrieved 9 Apr 2026.
  21. ↑ "Denny's & Racism These Issues Will Not Go Over Easy" (PDF). Mdcbowen. 9 Apr 2026. Retrieved 9 Apr 2026.{{cite web}}: CS1 maint: url-status (link)
  22. ↑ 22.0 22.1 Journal, Herald (9 Apr 2026). "Denny's fires manager; agents sue". Groupstate. Archived from the original on 9 Apr 2026. Retrieved 9 Apr 2026.
  23. ↑ "DENNY'S ACCUSED OF BIAS MANAGER FIRED AFTER COMPLAINT". The Roanoke Times. 25 May 1993. Archived from the original on 14 Nov 2019. Retrieved 9 Apr 2026.
  24. ↑ "Black Agents Sue Denny's". New York Times. 25 May 1993. Retrieved 8 Apr 2026.{{cite web}}: CS1 maint: url-status (link)
  25. ↑ Smith, Eric (1 Apr 1996). "Not paid in full: Denny's mails out checks totaling $46 million to customers claiming discrimination". The Free Library. Archived from the original on 25 Jul 2025. Retrieved 9 Apr 2026.
  26. ↑ Kirkland, Michael (24 May 1994). "Denny's to settle bias suits". UPI. Retrieved 9 Apr 2026.{{cite web}}: CS1 maint: url-status (link)
  27. ↑ "(1998) DENNY'S RACISM SCANDAL: "Inside the Forced Sensitivity Training"". Youtube. 9 Nov 2025. Retrieved 9 Apr 2026.{{cite web}}: CS1 maint: url-status (link)
  28. ↑ Fletcher, Michael (25 May 1994). "6 black Secret Service agents to share in settlement of Denny's bias suit". The Baltimore Sun. Archived from the original on 28 Jun 2025. Retrieved 9 Apr 2026.
  29. ↑ "BIAS SETTLEMENT A RECORD". The Roanoke Times. 25 May 1994. Archived from the original on 21 Mar 2019. Retrieved 9 April 2026.
  30. ↑ "Prosecutor Casts Doubt On Denny's Bias Case". The New York Times. 5 Sep 1997. Retrieved 9 Apr 2026.{{cite web}}: CS1 maint: url-status (link)
  31. ↑ 31.0 31.1 "Denny's Incident: 10 Year Remembrance". Rememberdennys. 29 Mar 2007. Retrieved 9 Apr 2026.{{cite web}}: CS1 maint: url-status (link)
  32. ↑ "Students accuse Denny's of bias". Tampa Bay Times. 23 Aug 1997. Retrieved 9 Apr 2026.{{cite web}}: CS1 maint: url-status (link)
  33. ↑ "Seven Arab Americans sue Denny's owner alleging discrimination". WIS10. 28 Apr 2005. Retrieved 9 Apr 2026.{{cite web}}: CS1 maint: url-status (link)
  34. ↑ "Denny's target of $28 million bias lawsuit". NBC News. 28 Apr 2005. Retrieved 8 Apr 2026.{{cite web}}: CS1 maint: url-status (link)
  35. ↑ "Arab Americans sue Florida Denny's location for discrimination". GoUpstate. 28 Apr 2005. Retrieved 9 Apr 2026.{{cite web}}: CS1 maint: url-status (link)
  36. ↑ "Seven Arab Americans Sue Denny's Owner Alleging Discrimination". American Renaissance. 28 Apr 2005. Retrieved 9 Apr 2026.{{cite web}}: CS1 maint: url-status (link)
  37. ↑ "Racist Remark Denny's discrimination". Youtube. 12 Jan 2009. Retrieved 9 Apr 2026.{{cite web}}: CS1 maint: url-status (link)
  38. ↑ "New Video Shows Blacks Forced to Prepay for Meal at Los Angeles Denny's". eurweb. 29 Jan 2016. Archived from the original on 10 Apr 2026. Retrieved 9 Apr 2026.
  39. ↑ 39.0 39.1 "Discriminated black couple settled case against racist Denny's restaurant". Lawyer Herald. 9 Feb 2016. Retrieved 9 Apr 2026.{{cite web}}: CS1 maint: url-status (link)
  40. ↑ 40.0 40.1 40.2 "Lawsuit Claims Black Customers Asked to 'Prepay' at Denny's". NBC. 3 Feb 2016. Retrieved 9 Apr 2026.{{cite web}}: CS1 maint: url-status (link)
  41. ↑ Jackson, Hillary (2 Feb 2016). "Did Koreatown Denny's manager force black couple to pay in advance because of their race?". mynews LA. Retrieved 9 Apr 2026.{{cite web}}: CS1 maint: url-status (link)
  42. ↑ 42.0 42.1 Austin, Paige (4 Feb 2016). "Denny's Settles with Black Couple Told to Pay for Meal in Advance". Patch. Retrieved 9 Apr 2026.{{cite web}}: CS1 maint: url-status (link)
  43. ↑ Lawson, Ben (5 Feb 2016). "Denny's Settles Los Angeles Racial Discrimination Lawsuit". Scripps News. Retrieved 9 Apr 2026.{{cite web}}: CS1 maint: url-status (link)
  44. ↑ "Denny's Couple Reaches Mid Trial Settlement in Discrimination Case". Sentinel. 10 Feb 2016. Retrieved 9 Apr 2026.{{cite web}}: CS1 maint: url-status (link)
  45. ↑ Sklar, Debbie (4 Feb 2016). "Denny's settles black couple's discrimination lawsuit". Mynews LA. Retrieved 9 Apr 2026.{{cite web}}: CS1 maint: url-status (link)
  46. ↑ "LGBT Group Faces Discrimination at Deming, NM Denny's". Youtube. 2 Feb 2015. Retrieved 9 Apr 2026.{{cite web}}: CS1 maint: url-status (link)
  47. ↑ McCoy, Micah (2 Feb 2015). "Kicked Out of Denny's for Being Gay". ACLU New Mexico. Archived from the original on 24 Apr 2021. Retrieved 9 Apr 2026.
  48. ↑ McCoy, Micah (16 June 2015). "ACLU of New Mexico and Denny's Franchisee Resolve Local Discrimination Complaint". ACLU New Mexico. Archived from the original on 4 Jan 2026. Retrieved 9 Apr 2026.
  49. ↑ 49.0 49.1 49.2 Wright, Bruce (31 Aug 2023). "Video Shows Denny's Call Cops On Black Men Who White Waitress 'Refused To Serve' In South Dakota Restaurant". Newsone. Retrieved 8 Apr 2026.{{cite web}}: CS1 maint: url-status (link)
  50. ↑ 50.0 50.1 50.2 McNair, Sharelle (7 Sep 2023). "Black While Eating: Black Truckers Racially Profiled and Denied Service at South Dakota Denny's". Black Enterprise. Retrieved 9 Apr 2026.{{cite web}}: CS1 maint: url-status (link)
  51. ↑ "EXCLUSIVE: Denny's Coverup & 911 Call Exposed In Racist Incident Against Black Truckers". Youtube. 13 Sep 2023. Retrieved 9 Apr 2026.{{cite web}}: CS1 maint: url-status (link)
  52. ↑ Weisberger, Jason (6 Sep 2023). "Denny's fires server for refusing service to Black customers". Boing Boing. Retrieved 9 Apr 2026.{{cite web}}: CS1 maint: url-status (link)
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