GoPro: Difference between revisions

Line 21:

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].

===Mandatory Login (Oct 2016)===

===(Formerly) Mandatory Login (Oct 2016)===

In October 2016, GoPro updated their mobile app to include a mandatory login<ref>{{Cite web |date=2016-10-02 |title=Mandatory login after upgrade |url=https://community.gopro.com/s/question/0D53b00008BtlezCAB/mandatory-login-after-upgrade |access-date=2026-01-06 |website=GoPro Support Forum}}</ref>. This resulted in many customer being unable to use the app to control their devices as advertised, as they were using them in remote areas with no internet connection.

After community push back, GoPro added an internet connectivity check so that the login prompt would only display if the app was connected to the internet. This allowed a workaround of disabling internet access to the app via the application system settings<ref>{{Cite web |date=2018-05-20 |title=Is the forced login back on the GoPro app? |url=https://www.reddit.com/r/gopro/comments/8ksoki/is_the_forced_login_back_on_the_gopro_app/ |access-date=2026-01-06 |website=Reddit |archive-url=http://web.archive.org/web/20230610105808/https://old.reddit.com/r/gopro/comments/8ksoki/is_the_forced_login_back_on_the_gopro_app/ |archive-date=10 Jun 2023}}</ref>.

Sometime since, they have allowed using the app to the fullest extent (excluding cloud features for obvious reasons) with a prompt every time you open the app to login/signup or "Continue as Guest."

===False advertising (September 2023)===

@@ Line 21: / Line 21: @@
 This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].
-===Mandatory Login (Oct 2016)===
+===(Formerly) Mandatory Login (Oct 2016)===
 In October 2016, GoPro updated their mobile app to include a mandatory login<ref>{{Cite web |date=2016-10-02 |title=Mandatory login after upgrade |url=https://community.gopro.com/s/question/0D53b00008BtlezCAB/mandatory-login-after-upgrade |access-date=2026-01-06 |website=GoPro Support Forum}}</ref>. This resulted in many customer being unable to use the app to control their devices as advertised, as they were using them in remote areas with no internet connection.
 After community push back, GoPro added an internet connectivity check so that the login prompt would only display if the app was connected to the internet. This allowed a workaround of disabling internet access to the app via the application system settings<ref>{{Cite web |date=2018-05-20 |title=Is the forced login back on the GoPro app? |url=https://www.reddit.com/r/gopro/comments/8ksoki/is_the_forced_login_back_on_the_gopro_app/ |access-date=2026-01-06 |website=Reddit |archive-url=http://web.archive.org/web/20230610105808/https://old.reddit.com/r/gopro/comments/8ksoki/is_the_forced_login_back_on_the_gopro_app/ |archive-date=10 Jun 2023}}</ref>.
+Sometime since, they have allowed using the app to the fullest extent (excluding cloud features for obvious reasons) with a prompt every time you open the app to login/signup or "Continue as Guest."
 ===False advertising (September 2023)===