Trump Mobile: Difference between revisions
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==Consumer impact summary== | ==Consumer impact summary== | ||
*'''User privacy:''' A security vulnerability resulted in the exposing of names, emails, and shipping addresses of around 10,000 customers who purchased or pre-ordered a Trump Phone through the Trump Mobile website. Despite security researchers and major Youtubers attempting to reach out to the Trump Mobile team, the vulnerability remained unpatched as of May 20, 2026.<ref name="Voidzilla">{{Cite web |last=Voidzilla |title=trumpmobile is leaking customer info |url=https://www.youtube.com/watch?v=voxXDDq58Bk |website=[[YouTube]] |date=19 May 2026 |access-date=20 May 2026 |url-status=live}}</ref> | *'''User privacy:''' A security vulnerability resulted in the exposing of names, emails, and shipping addresses of around 10,000 customers who purchased or pre-ordered a Trump Phone through the Trump Mobile website. Despite security researchers and major Youtubers attempting to reach out to the Trump Mobile team, the vulnerability remained unpatched as of May 20, 2026.<ref name="Voidzilla">{{Cite web |last=Voidzilla |title=trumpmobile is leaking customer info |url=https://www.youtube.com/watch?v=voxXDDq58Bk |website=[[YouTube]] |date=19 May 2026 |access-date=20 May 2026 |url-status=live}}</ref> | ||
*'''Business model:''' Trump Mobile sells the T1 phone, as well as operating as a Mobile Virtual Network Operator. | *'''Business model:''' Trump Mobile sells the T1 phone, as well as operating as a Mobile Virtual Network Operator. | ||
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==Incidents== | ==Incidents== | ||
This is a list of all consumer-protection incidents this company is involved in. | This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]]. | ||
=== | ===Unavailability of service (''June 2025'')=== | ||
When the service was announced, journalists and YouTubers bought into the service to test its functionality as an MVNO. When journalist Shira Ovide signed up for the "47 Plan" (being the only available service package on the website), she noted it was "impossible" to enable the service on her phone, with her credit card being instantly charged.<ref name="WP">{{Cite web |last=Ovide |first=Shira |title=I tried signing up for Trump Mobile service. Here’s how it went. |url=https://www.washingtonpost.com/technology/2025/06/17/trump-mobile-phone-signup-wireless-service/ |website=The Washington Post |date=17 Jun 2025 |access-date=26 June 2025 |url-status=live |archive-url=https://web.archive.org/web/20250617201221/https://www.washingtonpost.com/technology/2025/06/17/trump-mobile-phone-signup-wireless-service/ |archive-date=17 June 2025}}</ref> Contributing factors to the lack of functionality included the long wait-time for an activation QR code via e-mail, alongside "coming soon" text being displayed on the number activation screen. | |||
===T1 Phone shipping delays ('' | ===T1 Phone shipping delays (''2025—2026'')=== | ||
The T1 Phone was originally targeted to ship in August 2025.<ref name="NBC-review">{{Cite web |last=Cheung |first=Brian |title=We tested the Trump Mobile phone. It was 9 months late and no longer 'Made in the USA.' |url=https://www.nbcnews.com/tech/gadgets/trump-mobile-phone-review-t1-hands-on-specs-u24-shipping-rcna345657 |website=NBC News |date=19 May 2026 |access-date=20 May 2026 |url-status=live}}</ref> The ship date slipped repeatedly through late 2025 and early 2026, with customer-service representatives offering inconsistent explanations including (implausibly) the U.S. federal government shutdown.<ref name="Fortune-ship">{{Cite web |last=Quiroz-Gutierrez |first=Marco |title=After nearly a year of delays, Trump Mobile's CEO says the gold-plated Trump phone will begin shipping to buyers this week |url=https://fortune.com/2026/05/13/trump-phone-t1-releasing-first-units-this-week-donald-trump-tech-us-politics/ |website=Fortune |date=13 May 2026 |access-date=20 May 2026 |url-status=live}}</ref> By April 2026, Trump Mobile had removed all release-date language from the product page in favor of a "join the waitlist" prompt.<ref name="AppleInsider-vapor">{{Cite web |last=Owen |first=Malcolm |title=Trump Mobile's T1 smartphone is still vaporware |url=https://appleinsider.com/articles/26/05/10/trump-mobiles-t1-smartphone-is-still-vaporware |website=AppleInsider |date=10 May 2026 |access-date=20 May 2026 |url-status=live}}</ref> | The T1 Phone was originally targeted to ship in August 2025.<ref name="NBC-review">{{Cite web |last=Cheung |first=Brian |title=We tested the Trump Mobile phone. It was 9 months late and no longer 'Made in the USA.' |url=https://www.nbcnews.com/tech/gadgets/trump-mobile-phone-review-t1-hands-on-specs-u24-shipping-rcna345657 |website=NBC News |date=19 May 2026 |access-date=20 May 2026 |url-status=live}}</ref> The ship date slipped repeatedly through late 2025 and early 2026, with customer-service representatives offering inconsistent explanations including (implausibly) the U.S. federal government shutdown.<ref name="Fortune-ship">{{Cite web |last=Quiroz-Gutierrez |first=Marco |title=After nearly a year of delays, Trump Mobile's CEO says the gold-plated Trump phone will begin shipping to buyers this week |url=https://fortune.com/2026/05/13/trump-phone-t1-releasing-first-units-this-week-donald-trump-tech-us-politics/ |website=Fortune |date=13 May 2026 |access-date=20 May 2026 |url-status=live}}</ref> By April 2026, Trump Mobile had removed all release-date language from the product page in favor of a "join the waitlist" prompt.<ref name="AppleInsider-vapor">{{Cite web |last=Owen |first=Malcolm |title=Trump Mobile's T1 smartphone is still vaporware |url=https://appleinsider.com/articles/26/05/10/trump-mobiles-t1-smartphone-is-still-vaporware |website=AppleInsider |date=10 May 2026 |access-date=20 May 2026 |url-status=live}}</ref> | ||
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Multiple outlets, including ''The Verge'', Android Authority, GSMArena, and NBC News, identified the shipping T1 as a re-skinned 2024 [[Wikipedia:HTC U24 Pro|HTC U24 Pro]] rather than a U.S.-manufactured device. iFixit engineer Shahram Mokhtari told NBC News the device "looks physically very similar" to the HTC U24 Pro.<ref name="NBC-review" /> The T1 Phone received FCC authorization in January 2026 and PTCRB carrier-compatibility certification in March 2026 under the model designation SGG-06. The applicant of record was Smart Gadgets Global, LLC, a [[Wikipedia:Private_label|private-label]] firm based in Ogden, Utah, whose CEO Eric Thomas is also a Trump Mobile executive, confirming the device was a sourced and re-branded handset rather than a from-scratch American build.<ref>{{Cite web |title=Trump Mobile T1 Phone: FCC Approval, Specs, and What's Unverified |url=https://smartphones.gadgethacks.com/news/trump-mobile-t1-phone-fcc-approval-specs-and-whats-unverified/ |website=Gadget Hacks |access-date=20 May 2026}}</ref> | Multiple outlets, including ''The Verge'', Android Authority, GSMArena, and NBC News, identified the shipping T1 as a re-skinned 2024 [[Wikipedia:HTC U24 Pro|HTC U24 Pro]] rather than a U.S.-manufactured device. iFixit engineer Shahram Mokhtari told NBC News the device "looks physically very similar" to the HTC U24 Pro.<ref name="NBC-review" /> The T1 Phone received FCC authorization in January 2026 and PTCRB carrier-compatibility certification in March 2026 under the model designation SGG-06. The applicant of record was Smart Gadgets Global, LLC, a [[Wikipedia:Private_label|private-label]] firm based in Ogden, Utah, whose CEO Eric Thomas is also a Trump Mobile executive, confirming the device was a sourced and re-branded handset rather than a from-scratch American build.<ref>{{Cite web |title=Trump Mobile T1 Phone: FCC Approval, Specs, and What's Unverified |url=https://smartphones.gadgethacks.com/news/trump-mobile-t1-phone-fcc-approval-specs-and-whats-unverified/ |website=Gadget Hacks |access-date=20 May 2026}}</ref> | ||
===False advertising (''2025—2026'')=== | |||
===False advertising ('' | |||
Shira Ovide noted in her review that the 47 plan has a "plan telecom tax" of $17.25 a month in addition to the $47.45 in the plan.<ref name="WP" /> When on customer support, YouTuber Stetson Doggett was told Trump Mobile had "no underlying network" and "its own plan", meaning the service did not use networks from [[Verizon]], [[T-Mobile]], or [[AT&T]].<ref>{{Cite web |last=Doggett |first=Stetson |title=I Signed Up for Trump Mobile So You Don't Have To |url=https://www.youtube.com/watch?v=KUtSo7dASg0 |website=[[YouTube]] |date=24 Jun 2025 |access-date=19 Apr 2026 |url-status=live |archive-url=https://preservetube.com/watch?v=KUtSo7dASg0 |archive-date=23 Feb 2026}}</ref> This would be proven false later in the video when under Trump Mobile the service utilized T-Mobile cellular data with an {{Wplink|eSim}}. | Shira Ovide noted in her review that the 47 plan has a "plan telecom tax" of $17.25 a month in addition to the $47.45 in the plan.<ref name="WP" /> When on customer support, YouTuber Stetson Doggett was told Trump Mobile had "no underlying network" and "its own plan", meaning the service did not use networks from [[Verizon]], [[T-Mobile]], or [[AT&T]].<ref>{{Cite web |last=Doggett |first=Stetson |title=I Signed Up for Trump Mobile So You Don't Have To |url=https://www.youtube.com/watch?v=KUtSo7dASg0 |website=[[YouTube]] |date=24 Jun 2025 |access-date=19 Apr 2026 |url-status=live |archive-url=https://preservetube.com/watch?v=KUtSo7dASg0 |archive-date=23 Feb 2026}}</ref> This would be proven false later in the video when under Trump Mobile the service utilized T-Mobile cellular data with an {{Wplink|eSim}}. | ||
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File:Trump Mobile Preview Screenshot 2026-05-11.png|Website title advertising "American-Made" as of May 11, 2026 | File:Trump Mobile Preview Screenshot 2026-05-11.png|Website title advertising "American-Made" as of May 11, 2026 | ||
</gallery> | </gallery> | ||
===Pre-order Terms of Service rewrite (''April 2026'')=== | |||
On April 6, 2026, with the T1 Phone months past its original ship date, Trump Mobile rewrote its "Preorder Deposit Terms and Conditions" to recharacterize the $100 deposit as a "conditional opportunity" to purchase the device if Trump Mobile "later elects, in its sole discretion, to offer the Device for sale." The revised terms state that the company "does not guarantee that a Device will be produced or made available for purchase" and cap Trump Mobile's liability at the deposit amount.<ref name="Snopes-deposits">{{Cite web |last=Christensen |first=Laerke |title=Will Trump phone deposits be refunded if device isn't released? What we know |url=https://www.snopes.com/news/2026/05/12/trump-mobile-phone-deposits/ |website=Snopes |date=12 May 2026 |access-date=20 May 2026 |url-status=live}}</ref> Refunds remain available only if a customer cancels the deposit before completing a purchase, or if Trump Mobile itself cancels the device offering.<ref name="Snopes-deposits" /> | |||
===Trump Mobile website data breach (''May 2026'')=== | |||
On May 19, 2026, YouTubers [[Wikipedia:Coffeezilla|Stephen Findeisein (Coffeezilla)]] and [[Wikipedia:Cr1TiKaL|Charles White (penguinz0)]] disclosed the existence of a vulnerability on the Trump Mobile website that exposed customer data including names, email addresses, mailing addresses, and order details. Credit card information was reportedly not exposed. Findeisen described the flaw as "very low-hanging fruit" but declined to detail the technique to avoid making the problem worse.<ref name="Voidzilla" /><ref name="AA-leak">{{Cite web |last=Horne |first=Matt |title=Trump Mobile finally has a real phone, but it may also have a real data leak |url=https://www.androidauthority.com/trump-mobile-customer-data-link-3668917/ |website=Android Authority |date=19 May 2026 |access-date=20 May 2026 |url-status=live}}</ref> | |||
Findeisen stated that he had been alerted to the issue over the weekend of May 16–17, 2026 by a third party who had already tried unsuccessfully to contact Trump Mobile. Findeisen and [[Wikipedia:Cr1TiKaL|Charles White (penguinz0)]], who confirmed his own data was exposed, then attempted to reach Trump Mobile through multiple channels without receiving any response<ref name="Penguinz0-leak">{{Cite web |last=White |first=Charles |title=Huge Trump Phone Disaster |url=https://www.youtube.com/watch?v=c8TwGH1B5wA |website=YouTube |publisher=penguinz0 |date=19 May 2026 |access-date=20 May 2026 |url-status=live}}</ref>. As of May 20, 2026, the vulnerability had not been patched and Trump Mobile had not issued any public statement or breach notification.<ref name="Voidzilla" /><ref name="AA-leak" /> | |||
They also noted<ref name="Voidzilla" /><ref name="Penguinz0-leak" /> that the leaked data appeared to indicate that Trump Mobile had made false statements regarding its customer base, as Trump mobile had claimed nearly 600,000 phone sales, however the leaked data indicated that around 10,000 customers had purchased around 30,000 phones.<ref name="AA-leak" /><ref name="Voidzilla" /> | |||
==Products== | ==Products== | ||