ActuallyApplyGDPR
Joined 13 February 2026
No edit summary |
m →Consumer impact summary: Fixed broken links. |
||
| Line 14: | Line 14: | ||
Once the user clicks on the "Cancel my Membership" text they will be greeted by a huge red "Remain a member" button. Below this button is an underscored "Take survey to cancel" text. This almost looks like a "get back to the previous page" text. | Once the user clicks on the "Cancel my Membership" text they will be greeted by a huge red "Remain a member" button. Below this button is an underscored "Take survey to cancel" text. This almost looks like a "get back to the previous page" text. | ||
[[File: | [[File:Whoop subscription cancellation process 1.png|alt=Step 1 of the Whoop subscription cancellation process|thumb|Step 1 of the Whoop subscription cancellation process]] | ||
[[File: | [[File:Whoop subscription cancellation process 2.png|alt=Step 2 of the Whoop subscription cancellation process|thumb|Step 2 of the Whoop subscription cancellation process]] | ||
[[File: | [[File:Whoop subscription cancellation process 3.png|alt=Step 3 of the Whoop subscription cancellation process|thumb|Step 3 of the Whoop subscription cancellation process]] | ||
On the next page it will tell you to pause your membership instead. It then shows you the benefits from pausing your membership. It lists the following benefits with this headline: | On the next page it will tell you to pause your membership instead. It then shows you the benefits from pausing your membership. It lists the following benefits with this headline: | ||
| Line 26: | Line 26: | ||
This time instead of the "REMAIN A MEMBER" button there is a red "PAUSE MEMBERSHIP" button in all caps. Just below is a "NO THANKS, STILL CANCEL" text which isn't highlighted in any color. If you click the "NO THANKS, STIll CANCEL" text the user will see the following: "Cancelling your WHOOP membership disables the ability to upload new data to your strap." It will ask you the following question: "What’s the primary reason you decided to cancel your WHOOP membership?". | This time instead of the "REMAIN A MEMBER" button there is a red "PAUSE MEMBERSHIP" button in all caps. Just below is a "NO THANKS, STILL CANCEL" text which isn't highlighted in any color. If you click the "NO THANKS, STIll CANCEL" text the user will see the following: "Cancelling your WHOOP membership disables the ability to upload new data to your strap." It will ask you the following question: "What’s the primary reason you decided to cancel your WHOOP membership?". | ||
[[File: | [[File:Whoop subscription cancellation process 4.png|alt=Step 4 of the Whoop subscription cancellation process|thumb|Step 4 of the Whoop subscription cancellation process]] | ||
It lists various answers: | It lists various answers: | ||
| Line 41: | Line 41: | ||
#Other | #Other | ||
[[File: | [[File:Whoop subscription cancellation process 5.png|alt=Step 5 of the Whoop subscription cancellation process|thumb|Step 5 of the Whoop subscription cancellation process]] | ||
If the user doesn't want to answer any of these questions they can click on "Other". This will show a little box where the user can enter their reason and click on "Next" afterwards. It will then show a "GIVE FEEDBACK" page with a sub-headline that states "Feedback helps WHOOP improve." It asks you "When did you decide you would not renew?" and gives four answers. | If the user doesn't want to answer any of these questions they can click on "Other". This will show a little box where the user can enter their reason and click on "Next" afterwards. It will then show a "GIVE FEEDBACK" page with a sub-headline that states "Feedback helps WHOOP improve." It asks you "When did you decide you would not renew?" and gives four answers. | ||
| Line 49: | Line 49: | ||
#OVER 3 MONTHS BEFORE RENEWAL | #OVER 3 MONTHS BEFORE RENEWAL | ||
[[File: | [[File:Whoop subscription cancellation process 6.png|alt=Step 6 of the Whoop subscription cancellation process|thumb|Step 6 of the Whoop subscription cancellation process]] | ||
The user cannot skip the questions. Once the user clicks on an answer they will be asked the following question: "Are you planning to switch to another device? If yes, which device?". It lists various competitors' devices. The user cannot skip over this question. | The user cannot skip the questions. Once the user clicks on an answer they will be asked the following question: "Are you planning to switch to another device? If yes, which device?". It lists various competitors' devices. The user cannot skip over this question. | ||
| Line 64: | Line 64: | ||
#Other | #Other | ||
[[File: | [[File:Whoop subscription cancellation process 7 & 8.png|alt=Step 7 & 8 of the Whoop subscription cancellation process|thumb|Step 7 & 8 of the Whoop subscription cancellation process]] | ||
The "other" button will show a box where the user can enter their reason and click on next. This takes at least two clicks to do as with the previous "Other" button. After this question the user will be asked "Which of the following best describes why you decided to switch to this device?". It offers multiple answers again. | The "other" button will show a box where the user can enter their reason and click on next. This takes at least two clicks to do as with the previous "Other" button. After this question the user will be asked "Which of the following best describes why you decided to switch to this device?". It offers multiple answers again. | ||
| Line 80: | Line 80: | ||
#Other | #Other | ||
[[File: | [[File:Whoop subscription cancellation process 11.png|alt=Step 11 of the Whoop subscription cancellation process|thumb|Step 11 of the Whoop subscription cancellation process]] | ||
[[File: | [[File:Whoop subscription cancellation process 12.png|alt=Step 12 of the Whoop subscription cancellation process|thumb|Step 12 of the Whoop subscription cancellation process]] | ||
[[File: | [[File:Whoop subscription successfully canceled.png|alt=Screenshot of a successfull Whoop subscription cancellation process|thumb|Screenshot of a successfull Whoop subscription cancellation process]] | ||
[[File:Whoop | [[File:Whoop subscription cancellation e-mail.png|alt=Whoop Subscription Cancellation E-Mail|thumb|Whoop Subscription Cancellation E-Mail]] | ||
Clicking on the "Other" button prompts you to put in a custom answer again. Then the user can click on "Next". On the next page the user is greeted by a red "CLAIM OFFER" headline and a red button that says "YES, CLAIM 10% OFF". Below that button is a non-highlighted "NO THANKS, STILL CANCEL" button. Once you click on that the new page says "CANCEL MEMBERSHIP". This took 11 clicks through various menus. The twelfth click will cancel the subscription and the user will be redirected to the membership page. However the website still showed the subscription as being active. I received a cancelation e-mail though. This is ambivalent and I'm not sure what Whoop is using to the determine the subscription status. | Clicking on the "Other" button prompts you to put in a custom answer again. Then the user can click on "Next". On the next page the user is greeted by a red "CLAIM OFFER" headline and a red button that says "YES, CLAIM 10% OFF". Below that button is a non-highlighted "NO THANKS, STILL CANCEL" button. Once you click on that the new page says "CANCEL MEMBERSHIP". This took 11 clicks through various menus. The twelfth click will cancel the subscription and the user will be redirected to the membership page. However the website still showed the subscription as being active. I received a cancelation e-mail though. This is ambivalent and I'm not sure what Whoop is using to the determine the subscription status. | ||
====Removal of Payment Method==== | ====Removal of Payment Method==== | ||
There is no button to remove the payment method. The user can update the payment method. Whoop will charge the payment method with 1$ to verify functionality.<ref>{{Cite web |first=Liv |date=2025-11-01 |title=Payment card to be removed |url=https://www.community.whoop.com/t/payment-card-to-be-removed/11799 |url-status=live |access-date=2026-02-13}}</ref> The user has no assurance that their payment method won't be charged if they can't remove it.<references /> | There is no button to remove the payment method. The user can update the payment method. Whoop will charge the payment method with 1$ to verify functionality.<ref>{{Cite web |first=Liv |date=2025-11-01 |title=Payment card to be removed |url=https://www.community.whoop.com/t/payment-card-to-be-removed/11799 |url-status=live |access-date=2026-02-13}}</ref> The user has no assurance that their payment method won't be charged if they can't remove it.<references /> | ||