Reflexive Arcade discontinuation: Difference between revisions

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Please be sure to install and activate your purchases prior to July 31st, 2010.<ref>{{Cite web |title=The Best Games Recommended for You |url=http://www.reflexive.com/index.php |url-status=dead |archive-url=https://web.archive.org/web/20100403103654/http://www.reflexive.com/index.php |archive-date=2010-04-03 |access-date=2026-05-26 |website=Reflexive Arcade}}</ref></blockquote>After June 30th, the storefront was updated to only display the service discontinuation message. The notice kept informing users to activate their games before July 31st, 2010, until well after that date<ref name=":3" />.

==Consumer response==

==~~=Reflexive's~~ response===

On March 31st, 2010, the day of the discontinuation notice being posted to the front page of Reflexive Arcade, customers started enquiring about it on the site's official support forums. Reflexive staff confirmed that the store would shut down by end of June, and that all previously purchased games would become impossible to activate by end of July<ref name=":4">{{Cite web |date=2010-03-31 |title=Reflexive [no longer selling games] |url=http://www.reflexive.com/forums/viewtopic.php?f=10&t=15358 |url-status=dead |archive-url=https://web.archive.org/web/20100416000430/http://www.reflexive.com/forums/viewtopic.php?f=10&t=15358 |archive-date=2010-04-16 |access-date=2026-05-26 |website=Reflexive Games Support}}</ref>.<blockquote>

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IF something bad were to happen to Reflexive (and as tentoes mentioned, that is very unlikely), we have a plan to make sure that the games you have purchased stay yours, in the future, and on different machines that you acquire in the future.

A download would be made available that would make sure your games were yours, and it would not depend on our servers having to be there for additional downloads, or codes, or whatever. We would also not be the only place to acquire this download, so it would not depend on our servers being up either.<ref name=":4" /></blockquote>

A download would be made available that would make sure your games were yours, and it would not depend on our servers having to be there for additional downloads, or codes, or whatever. We would also not be the only place to acquire this download, so it would not depend on our servers being up either.<ref name=":4" /></blockquote>Sentiment among customers on the forums was that they felt they had been misled about what their game purchases entailed. Reflexive's sales terminology, frequently using words such as "unlimited" and "forever", were seen as incompatible with the way the service discontinuation was handled.<blockquote>This is a complete contradiction to anything we've been told in the past. Not only the 2006 quote in the post above, but also in your advertising...that once we purchase a game from Reflexive it is ours forever, on any computer we own.<ref name=":4" /></blockquote>

=~~=Lawsuit==~~

~~{{Ph-I-L}}~~

~~==Consumer response==~~

~~{{Ph-I-ConR}}~~

==References==

@@ Line 27: / Line 27: @@
 Please be sure to install and activate your purchases prior to July 31st, 2010.<ref>{{Cite web |title=The Best Games Recommended for You |url=http://www.reflexive.com/index.php |url-status=dead |archive-url=https://web.archive.org/web/20100403103654/http://www.reflexive.com/index.php |archive-date=2010-04-03 |access-date=2026-05-26 |website=Reflexive Arcade}}</ref></blockquote>After June 30th, the storefront was updated to only display the service discontinuation message. The notice kept informing users to activate their games before July 31st, 2010, until well after that date<ref name=":3" />.
+==Consumer response==
-===Reflexive's response===
 On March 31st, 2010, the day of the discontinuation notice being posted to the front page of Reflexive Arcade, customers started enquiring about it on the site's official support forums. Reflexive staff confirmed that the store would shut down by end of June, and that all previously purchased games would become impossible to activate by end of July<ref name=":4">{{Cite web |date=2010-03-31 |title=Reflexive [no longer selling games] |url=http://www.reflexive.com/forums/viewtopic.php?f=10&t=15358 |url-status=dead |archive-url=https://web.archive.org/web/20100416000430/http://www.reflexive.com/forums/viewtopic.php?f=10&t=15358 |archive-date=2010-04-16 |access-date=2026-05-26 |website=Reflexive Games Support}}</ref>.<blockquote>
@@ Line 35: / Line 34: @@
 IF something bad were to happen to Reflexive (and as tentoes mentioned, that is very unlikely), we have a plan to make sure that the games you have purchased stay yours, in the future, and on different machines that you acquire in the future.
-A download would be made available that would make sure your games were yours, and it would not depend on our servers having to be there for additional downloads, or codes, or whatever. We would also not be the only place to acquire this download, so it would not depend on our servers being up either.<ref name=":4" /></blockquote>
+A download would be made available that would make sure your games were yours, and it would not depend on our servers having to be there for additional downloads, or codes, or whatever. We would also not be the only place to acquire this download, so it would not depend on our servers being up either.<ref name=":4" /></blockquote>Sentiment among customers on the forums was that they felt they had been misled about what their game purchases entailed. Reflexive's sales terminology, frequently using words such as "unlimited" and "forever", were seen as incompatible with the way the service discontinuation was handled.<blockquote>This is a complete contradiction to anything we've been told in the past. Not only the 2006 quote in the post above, but also in your advertising...that once we purchase a game from Reflexive it is ours forever, on any computer we own.<ref name=":4" /></blockquote>
-==Lawsuit==
-{{Ph-I-L}}
-==Consumer response==
-{{Ph-I-ConR}}
 ==References==