Click-to-cancel: Difference between revisions

[[Adobe]] allegedly "trapped customers into year-long subscriptions through hidden early termination fees and numerous cancellation hurdles", according to a 2024 report by the U.S. Federal Trade Commission.<ref>{{Cite web |author= |title=FTC Takes Action Against Adobe and Executives for Hiding Fees, Preventing Consumers from Easily Cancelling Software Subscriptions |url=https://www.ftc.gov/news-events/news/press-releases/2024/06/ftc-takes-action-against-adobe-executives-hiding-fees-preventing-consumers-easily-cancelling |website=Federal Trade Commission |date=17 Jun 2024 |access-date=1 Jun 2026 |url-status=live |archive-url=http://web.archive.org/web/20260102191015/https://www.ftc.gov/news-events/news/press-releases/2024/06/ftc-takes-action-against-adobe-executives-hiding-fees-preventing-consumers-easily-cancelling |archive-date=2 Jan 2026}}</ref> Some of their plans are confusing "annual paid monthly" plans, in which the customer receives a discount as if they had signed up for an annual subscription, but are billed monthly. The FTC alleges that they did not prominently disclose the early termination fee associated with these plans, which is half of the remaining monthly payments if the consumer cancels before the annual subscription runs its course. The complaint also alleges that the cancellation process is difficult and costly:

<blockquote>In addition to failing to disclose the ETF [early termination fee] to consumers when they subscribe, the complaint also alleges that Adobe uses the ETF to ambush consumers to deter them from cancelling their subscriptions. The complaint also alleges that Adobe’s cancellation processes are designed to make cancellation difficult for consumers. When consumers have attempted to cancel their subscription on the company’s website, they have been forced to navigate numerous pages in order to cancel. When consumers reach out to Adobe’s customer service to cancel, they encounter resistance and delay from Adobe representatives. Consumers also experience other obstacles, such as dropped calls and chats, and multiple transfers. Some consumers who thought they had successfully cancelled their subscription reported that the company continued to charge them until discovering the charges on their credit card statements.</blockquote>

===Cineworld Unlimited===

Cineworld Unlimited is a membership in which the customer can watch as many films as they want at a Cineworld cinema during the active period of the membership plan. The choice of membership plans are:  

Regardless of the plan that is chosen, during sign-up it is set to automatically renew monthly after the end of the plan. To avoid the automatic renewal, the customer has to contact Cineworld after signing up either via an online form, e-mail, or by post.<ref name="cineworld-unlimited">{{Cite web |author= |title=Unlimited Membership {{!}} Terms and Conditions {{!}} Cineworld Cinemas |url=http://www.cineworld.co.uk/static/en/uk/terms/unlimited#Application%20Process%20and%20Your%20Minimum%20Term |website=cineworld |date= |access-date=1 Jun 2026 |url-status=live |archive-url=https://web.archive.org/web/20260531150343/http://www.cineworld.co.uk/static/en/uk/terms/unlimited#Application%20Process%20and%20Your%20Minimum%20Term |archive-date=31 May 2026}}</ref> This is despite the fact a person can sign-up for the membership via the mobile app or web browser.<ref name="cineworld-unlimited" /><ref>{{Cite web |author= |title=How do I apply for an Unlimited card online? |url=https://help.cineworld.co.uk/support/solutions/articles/103000314246-how-do-i-apply-for-an-unlimited-card-online- |website=cineworld |date= |access-date=1 Jun 2026 |url-status=live |archive-url=https://web.archive.org/web/20260531154449/https://help.cineworld.co.uk/support/solutions/articles/103000314246-how-do-i-apply-for-an-unlimited-card-online- |archive-date=31 May 2026}}</ref>