Razer: Difference between revisions

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===Replacement part disorganization and anti-consumerism:===

[https://youtu.be/8w8m1UuLsEQ This was documented by Andy Harding at Salem Techsperts], where Razer refused to sell a replacement battery to him, claiming the laptop was a "Legacy model" (While not being listed or featured as such on their website), and saying to "contact a repair shop". After a comment from the SalemTechsperts YouTube channel got over 8000 likes citing the problem on [https://youtu.be/KhfqhCxqpQ8 a video criticising Razer], they then offered to sell a genuine battery to him, reassuring him they do, in fact, have a battery. A few updates have come since then, whereas later then Razer claimed to not have any replacement batteries, then later claiming again to actually have a battery, prompting dramatic backlash from the community.

[[File:Razer Warranty Policy.png|thumb|Screenshot of Razer's Warranty Policy with the mentioned clauses highlighted]]

=== Problematic warranty policy: ===

'''Razer'''<nowiki/>'s Warranty Policy contains anti-customer clauses such as:

<blockquote>'''Exclusions and Limitations'''. This Limited Warranty does not cover:

* problems with and/or damage to the Product caused by using accessories, parts, or components not made by Razer;

* damage caused by service (including upgrades and expansions) performed by anyone who is not officially acting as an employee, representative or sub-contractor of Razer;<ref>{{Cite web |title=Razer Warranty Policy |url=https://www.razer.com/warranty |url-status=live |archive-url=https://web.archive.org/web/20260603192004/http://web.archive.org/screenshot/https://www.razer.com/warranty |archive-date=2026-06-03 |access-date=2026-06-03 |website=Razer}}</ref></blockquote>These clauses limit customer freedom and allows '''Razer''' a vector to be able to reject valid warranty claims.

==Products==

@@ Line 23: / Line 23: @@
 ===Replacement part disorganization and anti-consumerism:===
 [https://youtu.be/8w8m1UuLsEQ This was documented by Andy Harding at Salem Techsperts], where Razer refused to sell a replacement battery to him, claiming the laptop was a "Legacy model" (While not being listed or featured as such on their website), and saying to "contact a repair shop". After a comment from the SalemTechsperts YouTube channel got over 8000 likes citing the problem on [https://youtu.be/KhfqhCxqpQ8 a video criticising Razer], they then offered to sell a genuine battery to him, reassuring him they do, in fact, have a battery. A few updates have come since then, whereas later then Razer claimed to not have any replacement batteries, then later claiming again to actually have a battery, prompting dramatic backlash from the community.
+[[File:Razer Warranty Policy.png|thumb|Screenshot of Razer's Warranty Policy with the mentioned clauses highlighted]]
+=== Problematic warranty policy: ===
+'''Razer'''<nowiki/>'s Warranty Policy contains anti-customer clauses such as:
+<blockquote>'''Exclusions and Limitations'''. This Limited Warranty does not cover:
+* problems with and/or damage to the Product caused by using accessories, parts, or components not made by Razer;
+* damage caused by service (including upgrades and expansions) performed by anyone who is not officially acting as an employee, representative or sub-contractor of Razer;<ref>{{Cite web |title=Razer Warranty Policy |url=https://www.razer.com/warranty |url-status=live |archive-url=https://web.archive.org/web/20260603192004/http://web.archive.org/screenshot/https://www.razer.com/warranty |archive-date=2026-06-03 |access-date=2026-06-03 |website=Razer}}</ref></blockquote>These clauses limit customer freedom and allows '''Razer''' a vector to be able to reject valid warranty claims.
 ==Products==