HP: Difference between revisions
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In 2019, the '''International Imaging Technology Council''' (IITC) filed a complaint against HP over new firmware that shuts off their printers upon detecting a non-HP cartridge.<ref>{{Cite web |last=Gibbons |first=David |date=2019-10-06 |title=Complaint Filed Over HP Firmware Lockout |url=https://www.rtmworld.com/news/complaint-filed-over-hp-firmware-lockout/ |url-status=dead |archive-url=https://web.archive.org/web/20250807030050/https://www.rtmworld.com/news/complaint-filed-over-hp-firmware-lockout/ |archive-date=2025-08-07 |access-date=2025-08-21 |website=RTM World}}</ref> HP lists their affected devices as ''compliant'' with the '''Electronic Product Environmental Assessment Tool''' (EPEAT); however, one of the key provisions for devices to be given this eco-label requires the manufacturer to "allow use of non-manufacturer cartridges and non-manufacturer containers". The IITC claimed that these firmware lockouts were "outrageous" and that HP "shouldn't get to claim to adhere to a higher environmental standard" since recycled and remanufactured cartridges brick the devices. | In 2019, the '''International Imaging Technology Council''' (IITC) filed a complaint against HP over new firmware that shuts off their printers upon detecting a non-HP cartridge.<ref>{{Cite web |last=Gibbons |first=David |date=2019-10-06 |title=Complaint Filed Over HP Firmware Lockout |url=https://www.rtmworld.com/news/complaint-filed-over-hp-firmware-lockout/ |url-status=dead |archive-url=https://web.archive.org/web/20250807030050/https://www.rtmworld.com/news/complaint-filed-over-hp-firmware-lockout/ |archive-date=2025-08-07 |access-date=2025-08-21 |website=RTM World}}</ref> HP lists their affected devices as ''compliant'' with the '''Electronic Product Environmental Assessment Tool''' (EPEAT); however, one of the key provisions for devices to be given this eco-label requires the manufacturer to "allow use of non-manufacturer cartridges and non-manufacturer containers". The IITC claimed that these firmware lockouts were "outrageous" and that HP "shouldn't get to claim to adhere to a higher environmental standard" since recycled and remanufactured cartridges brick the devices. | ||
On May 22, 2023, the IITC brought forward another complaint against HP for preventing the use of third-party ink cartridges while also ''claiming'' to be EPEAT-compliant.<ref>{{Cite web |first= |date=2023-05-23 |title=Int’l Imaging Technology Council Brings Another Complaint Against HP Inc. over Firmware and Greenwashing |url=https://i-itc.org/intl-imaging-technology-council-brings-another-complaint-against-hp-inc-over-firmware-and-greenwashing/ |url-status=live |archive-url=https://web.archive.org/web/20251202222750/https://i-itc.org/intl-imaging-technology-council-brings-another-complaint-against-hp-inc-over-firmware-and-greenwashing/ |archive-date=2025-12-02 |access-date=2025-08-21 |website=International Imaging Technology Council}}</ref> The IITC accused HP of violating the same provision as the last complaint which prohibits this. HP's datasheet for their '''OfficeJet Pro 9015e All-in-One printer''' labeled the product as EPEAT Silver compliant, while also claiming that it requires the "exclusive use of Original HP Ink cartridges for the life of the printer" as well as stating that "Cartridges using a non-HP chip may not function or may cease to function."<ref>{{Cite web |first= |title=HP OfficeJet Pro 9015e All-in-One Printer |url=https://www8.hp.com/h20195/v2/GetDocument.aspx?docname=4aa7-8770enuc |url-status= | On May 22, 2023, the IITC brought forward another complaint against HP for preventing the use of third-party ink cartridges while also ''claiming'' to be EPEAT-compliant.<ref>{{Cite web |first= |date=2023-05-23 |title=Int’l Imaging Technology Council Brings Another Complaint Against HP Inc. over Firmware and Greenwashing |url=https://i-itc.org/intl-imaging-technology-council-brings-another-complaint-against-hp-inc-over-firmware-and-greenwashing/ |url-status=live |archive-url=https://web.archive.org/web/20251202222750/https://i-itc.org/intl-imaging-technology-council-brings-another-complaint-against-hp-inc-over-firmware-and-greenwashing/ |archive-date=2025-12-02 |access-date=2025-08-21 |website=International Imaging Technology Council}}</ref> The IITC accused HP of violating the same provision as the last complaint which prohibits this. HP's datasheet for their '''OfficeJet Pro 9015e All-in-One printer''' labeled the product as EPEAT Silver compliant, while also claiming that it requires the "exclusive use of Original HP Ink cartridges for the life of the printer" as well as stating that "Cartridges using a non-HP chip may not function or may cease to function."<ref>{{Cite web |first= |title=HP OfficeJet Pro 9015e All-in-One Printer |url=https://www8.hp.com/h20195/v2/GetDocument.aspx?docname=4aa7-8770enuc |url-status=usurped |archive-url=https://web.archive.org/web/20230525122203/https://h20195.www2.hp.com/v2/getpdf.aspx/4aa7-8770enuc.pdf |archive-date=2023-05-25 |access-date=2025-08-21 |website=www8.hp.com}}</ref> The IITC accused HP of [[greenwashing]] and asked the Global Electronics Council to review the EPEAT registrations for all of HP's HP+ and Dynamic Security printers. | ||
===HP Reverb G2 discontinuation bricking=== | ===HP Reverb G2 discontinuation bricking=== | ||