Thermaltake CyberChair E500 spare parts policy: Difference between revisions

This incident has raised concerns about [[Right to repair|right-to-repair]] issues in consumer goods. Critics argue that Thermaltake's refusal to offer replacement parts contributes to both waste and planned obsolescence, while alienating customers. Rossmann emphasized that such policies reflect poorly on the company's overall reliability, especially given its broader product portfolio of PC components.<ref name="lemmy">https://lemmy.world/post/17798503</ref>

The controversy sparked widespread backlash online. Discussions on platforms like Reddit and tech forums criticized Thermaltake's handling of the situation and called for better customer-service practices.<ref>https://www.reddit.com/r/thermaltake/comments/1e488f1/buyer_beware_lack_of_replacement_parts_for_the/</ref> Some users vowed to avoid Thermaltake products entirely, citing this incident as an example of poor corporate ethics. In response to the backlash, Thermaltake issued a statement acknowledging that their communication could have been more professional, but maintained their policy of not selling spare parts. They expressed regret over the situation, but did not commit to any changes in their approach.<ref name="lemmy" /> The incident has fueled debates about repairability and corporate responsibility in consumer goods. <ref>https://www.youtube.com/watch?v=j-QUARSh5Ss</ref>