Seagate sells old hard drives as new: Difference between revisions
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====Nature of the Issue==== | ====Nature of the Issue==== | ||
Customers who purchased Seagate Exos-series hard drives from several different online retailers—including '''Amazon, JB Computer, Mindfactory, Reichelt, Alternate, Böttcher, Büroshop 24, Galaxus, Jacob, Kosatec, Maingau, and Proshop'''—reported inconsistencies in their drives.<ref>[https://www.heise.de/news/Gebrauchte-Seagate-Festplatten-als-Neuware-im-Umlauf-10254276.html Heise Online Report]</ref> | Customers who purchased Seagate Exos-series hard drives from several different online retailers—including '''Amazon, JB Computer, Mindfactory, Reichelt, Alternate, Böttcher, Büroshop 24, Galaxus, Jacob, Kosatec, Maingau, and Proshop'''—reported inconsistencies in their drives.<ref name="heise-online-report">[https://www.heise.de/news/Gebrauchte-Seagate-Festplatten-als-Neuware-im-Umlauf-10254276.html Heise Online Report]</ref> | ||
Upon inspection, these drives showed '''thousands of operating hours''', suggesting they had been previously used despite being sold as new. Many had run for '''10,000 to 50,000 hours''', confirming they were repurposed rather than unused. | Upon inspection, these drives showed '''thousands of operating hours''', suggesting they had been previously used despite being sold as new. Many had run for '''10,000 to 50,000 hours''', confirming they were repurposed rather than unused. | ||
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*'''Seagate Exos X12 (12TB)''' – ST12000NM0127, ST12000NM0558 | *'''Seagate Exos X12 (12TB)''' – ST12000NM0127, ST12000NM0558 | ||
Additional reports mention '''4TB, 10TB, and 18TB''' drives, as well as certain NAS-specific models.<ref | Additional reports mention '''4TB, 10TB, and 18TB''' drives, as well as certain NAS-specific models.<ref name="heise-online-report" /> | ||
====Identifying Used Drives==== | ====Identifying Used Drives==== | ||
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*FARM logs still '''retain the true operational hours''', exposing the actual usage. | *FARM logs still '''retain the true operational hours''', exposing the actual usage. | ||
A consumer who purchased two '''ST14000NM005G (14TB)''' drives found they had already been used for '''10,000 to 15,000 hours'''. A replacement order for '''ST16000NM001G (16TB)''' drives revealed even worse results—'''22,000 operational hours'''.<ref | A consumer who purchased two '''ST14000NM005G (14TB)''' drives found they had already been used for '''10,000 to 15,000 hours'''. A replacement order for '''ST16000NM001G (16TB)''' drives revealed even worse results—'''22,000 operational hours'''.<ref name="heise-online-report" /> | ||
[https://www.smartmontools.org/ smartmontools] | [https://www.smartmontools.org/ smartmontools] | ||
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The primary '''responsibility lies with the sellers''' who misrepresented the drives as new. | The primary '''responsibility lies with the sellers''' who misrepresented the drives as new. | ||
*Some retailers sold OEM or '''recertified drives''' but '''failed to disclose this information'''. | *Some retailers sold OEM or '''recertified drives''' but '''failed to disclose this information'''. | ||
*Some drives even exhibited '''physical wear''' such as scratches & missing security labels.<ref | *Some drives even exhibited '''physical wear''' such as scratches & missing security labels.<ref name="heise-online-report" /> | ||
*Certain affected vendors have since begun '''accepting returns''', suggesting at least partial acknowledgment of the issue.<ref | *Certain affected vendors have since begun '''accepting returns''', suggesting at least partial acknowledgment of the issue.<ref name="heise-online-report" /> | ||
Heise Online conducted an '''undercover test''', ordering two 16TB drives from a suspect retailer. The order was later '''canceled''' by the seller, who admitted that a "quality control check" revealed the drives were '''not actually new'''.<ref | Heise Online conducted an '''undercover test''', ordering two 16TB drives from a suspect retailer. The order was later '''canceled''' by the seller, who admitted that a "quality control check" revealed the drives were '''not actually new'''.<ref name="heise-online-report" /> | ||
====Seagate’s Role & Supply Chain Gaps==== | ====Seagate’s Role & Supply Chain Gaps==== | ||
While '''Seagate is not directly responsible for seller deception''', concerns remain: | While '''Seagate is not directly responsible for seller deception''', concerns remain: | ||
*Seagate acknowledged that '''factory-recertified drives exist''', but they should be '''clearly labeled with a green-bordered sticker'''. Many affected buyers received '''drives without any such indicators'''.<ref | *Seagate acknowledged that '''factory-recertified drives exist''', but they should be '''clearly labeled with a green-bordered sticker'''. Many affected buyers received '''drives without any such indicators'''.<ref name="heise-online-report" /> | ||
*The '''source of these used drives remains unclear'''—it is unknown how these high-hour drives '''re-entered''' the market. | *The '''source of these used drives remains unclear'''—it is unknown how these high-hour drives '''re-entered''' the market. | ||
*Seagate states that due to '''data protection policies''', they '''cannot disclose''' the original sale location of the affected drives.<ref | *Seagate states that due to '''data protection policies''', they '''cannot disclose''' the original sale location of the affected drives.<ref name="heise-online-report" /> | ||
Even '''official Seagate distributors''' have been caught selling questionable drives, raising concerns about the '''integrity of authorized reseller networks'''.<ref | Even '''official Seagate distributors''' have been caught selling questionable drives, raising concerns about the '''integrity of authorized reseller networks'''.<ref name="heise-online-report" /> | ||
===Consumer Impact=== | ===Consumer Impact=== | ||
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==References== | ==References== | ||
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