Consumer Action Taskforce:Sample/Incident: Difference between revisions
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Revision as of 17:50, 30 January 2025
Short summary of the incident. Usually 2-3 sentences that summarize the contents or the article.
Background
Information about the product/service history to provide the neccessary context surrounding the incident
[Incident]
Change title to be descriptive of the incident. Impartial and complete description of the events.
[Company]'s response
If applicable add the proposed solution to the issues by the company.
Consumer impact
What the repercussions of the incident are for consumers in the context of "new" consumer protection (privacy,right to ownership,right to say no).
Lawsuit
If applicable add any information regarding litigation around the incident here.
Claims
Main claims of the suit.
Rebuttal
The response of the company or counterclaims.
Consumer response
Summary and key issues of prevailing sentiment from the consumers that can be documented via articles, emails to support, reviews and forum posts.