Fitbit Sense and Versa 3 Battery Performance Program: Difference between revisions
Created page with "The Google Fitbit Sense and Versa 3 is are Smart Watches / Fitness Trackers designed, developed and marketed by Fitbit now owned by Google. Both devices have reached its end of support. Google announced its Fitbit Sense and Versa 3 Battery Performance Program to users:<blockquote>"Google has determined that certain Fitbit Sense and Versa 3 devices require a mandatory firmware update to prevent the battery from overheating and possibly burning the user. An aut..." |
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The Google Fitbit Sense and Versa 3 is are Smart Watches / Fitness Trackers designed, developed and marketed by [[Fitbit]] now owned by [[Google]]. Both devices have reached its end of support. Google announced its Fitbit Sense and Versa 3 Battery Performance Program to users:<blockquote> | The Google Fitbit Sense and Versa 3 is are Smart Watches / Fitness Trackers designed, developed and marketed by [[Fitbit]] now owned by [[Google]]. Both devices have reached its end of support. Google announced its Fitbit Sense and Versa 3 Battery Performance Program to users<ref name=":0">https://support.google.com/fitbit/answer/15763108</ref>: | ||
<blockquote> | |||
Google has determined that certain Fitbit Sense and Versa 3 devices require a mandatory firmware update to prevent the battery from overheating and possibly burning the user. An automatic update to the firmware will roll out to all affected Fitbit Sense and Versa 3 devices starting January 8, 2025. For some devices ("Impacted Devices"), '''the software update reduces available battery capacity and impacts charging performance.''' [...] users of these Impacted Devices are eligible for an appeasement from Google." | |||
</blockquote> | |||
Email Notification from Google | Email Notification from Google: | ||
<blockquote> | <blockquote> | ||
Subject: Update your Fitbit device firmware immediately | Subject: Update your Fitbit device firmware immediately | ||
An important Fitbit firmware update is available for your device. This update addresses a potential battery overheating issue which may pose a risk to you. Please take action to install it as soon as possible. Learn more. | An important Fitbit firmware update is available for your device. This update addresses a potential battery overheating issue which may pose a risk to you. Please take action to install it as soon as possible. Learn more. | ||
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The Fitbit Team | The Fitbit Team | ||
</blockquote> | </blockquote> | ||
==Compensation<!-- Written in present tense, as this situation is ongoing as of February, 6th 2025. -->== | ==Compensation<!-- Written in present tense, as this situation is ongoing as of February, 6th 2025. -->== | ||
Request form if users are unsure if their device is affected. Note: If yes, you will get an email stating you are eligible for the $50 appeasment payment. https://support.google.com/fitbit/contact/fitbit_sense_and_versa_3_registration?hl=en&visit_id=638744798659739362-2595760260&p=sense-versa3-help&rd=1 | |||
Google has not asked users for any proof of purchase | Google has not asked users for any proof of purchase | ||
The only way to determine if a user's Fitbit Sense and Versa 3 is an "Impacted Device they must fill out this form and will be notified via email."<ref>https://support.google.com/fitbit/contact/fitbit_sense_and_versa_3_registration?hl=en&visit_id=638744798659739362-2595760260&p=sense-versa3-help&rd=1 | The only way to determine if a user's Fitbit Sense and Versa 3 is an "Impacted Device they must fill out this form and will be notified via email."<ref>https://support.google.com/fitbit/contact/fitbit_sense_and_versa_3_registration?hl=en&visit_id=638744798659739362-2595760260&p=sense-versa3-help&rd=1</ref> | ||
Compensation: | Compensation: | ||
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==Aftermath of software update== | ==Aftermath of software update== | ||
According to [[Google]], Users with "Impacted Devices" can expect to encounter decreased battery capacity. | According to [[Google]], Users with "Impacted Devices" can expect to encounter decreased battery capacity.<ref>https://www.yahoo.com/tech/fitbit-battery-overheating-problem-heres-200118269.html</ref> | ||
<ref>https://www.yahoo.com/tech/fitbit-battery-overheating-problem-heres-200118269.html</ref> | |||
[[Google]] has also received a 12.5 million dollar penalty for failure to immediately report serious burn hazards with their Ionic Smartwatches | [[Google]] has also received a 12.5 million dollar penalty for failure to immediately report serious burn hazards with their Ionic Smartwatches | ||